Latest Inspection
This is the latest available inspection report for this service, carried out on 30th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Mulberry House.
Annual service review
Name of Service: Mulberry House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Fowler Date of this annual service review: 1 0 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 98 Tower Road North Warmley South Glos BS30 8XN 01179614657 Telephone number: Fax number: Email address: Provider web address:
admin@aspectsandmilestones.org.uk Aspects and Milestones Trust Name of registered provider(s): Name of registered manager (if applicable) Mrs Julie Dawn Egan Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 6 The maximum number of service users who can be accommodated is 6. The registered person may provide the following category of service only: Care home only - Code PC to persons of either gender whose primary care needs on admission to the home are within the following categories: Learning disability - (Code LD) Learning disability - over the age of 65 years - (Code LD(E)) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mulberry House is one of several homes operated by Aspects and Milestones Trust. The home provides personal care and support for up to 6 adults with learning disabilities and may accommodate residents over 65 years of age. The home is managed by Mrs Julie Egan. Mulberry House is located within a residential area of Warmley on a main road and bus route. Shops, including a pharmacy and post office are within half a mile
Annual Service Review Page 2 of 6 from the home. A Community Centre is located within walking distance. The home has an eight-seater vehicle that has been adapted with lower steps and handrail. The premises comprise a detached house on two floors with 6 single bedrooms. There two bedroom on the ground floor and four bedrooms upstairs. Bathroom and toilet facilities are situated on both floors. There is a large well-maintained garden to the rear of the property. The fees at the time of publishing this report were 1180.20 pounds to 1,206.16 pounds. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they would like to make. The AQAA told us the home continues to listen to the people who use the service and their representatives. The AQQA stated, Staff have attended courses to be able to communicate better with the resident. We use more picture format for communication. And goes onto say, Residents are given opportunities to make complaints at key worker or house meetings. All staff have had POVA training. The Commission received a number of surveys from people living in the home and under what the home does well one wrote, Supports my needs as far as resources allow with another saying, Gives choices and listens. One professional survey received stated, The staff team always appear friendly and approachable. Another professional survey wrote, Look after service users well. A staff survey returned to the Commission stated, The house is run very efficiently by the home manager and several other wrote, Need more resources and money. The CQC has received no complaints since the last inspection. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for Annual Service Review Page 4 of 6 the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21st January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
