Care Home: Newholme

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Annual service review Name of Service: Newholme The quality rating for this care home is: The rating was made on: two star good service 1 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Philpott Date of this annual service review: 1 1 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Bushy Cross Lane Ruishton Taunton Somerset TA3 5JT 01823442298 01823444338 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Ms Michelle Ann Bourne Conditions of registration: Category(ies) : learning disability Conditions of registration: Somerset County Council (LD Services) Number of places (if applicable): Under 65 Over 65 8 0 Refurbishment programme to be completed by 31 December 2005 Registered for up to 8 persons in category LD who may have a concurrent physical disability Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Newholme is a spacious bungalow type domestic dwelling located in the village of Ruishton approximately 4 miles from Taunton. There are eight single occupancy bedrooms; two bedrooms have full en-suite facilities. There are two large wellequipped assisted bathrooms. No 1 9 0 1 2 0 0 9 Annual Service Review Page 2 of 6 The home is arranged as two separate living areas, with each area having its own kitchen / dining room, lounge and bathroom. However, people are able to choose where to spend their day, and have access to all communal areas within the home. Newholme is registered with the Care Quality Commission to provide care for up to eight people who have a learning disability. People admitted to the home may also have a concurrent physical disability. The Registered Manager is Michelle Bourne. The Responsible Individual is Mr David Dick. The home is owned by Somerset Social Services. At this time the current fee scale is agreed on admission and further costs for some outings, recreational activities, hairdressing and toiletries are met by the person using the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home always tell us that they are happy there. Comments included the home is excellent in every way and caters for all my needs, the staff are all very nice and friendly and always keeps me safe and encourage my family to visit as often as possible. When asked what does the home do well, a relative commented look after my relative for me and they do it very well. The home told us on the AQAA each service user has an individual Support Plan that informs staff of their wishes, preferences and needs. Staff told us they are given up to date information about the people they support. Health professionals are very happy with the care and support being provided at Newholme. They told us that the home always ensures that individuals social and health care needs are properly monitored, reviewed and met. When we asked them what the home does well, comments included supportive caring environment for residents; meet individual service users social care needs and guided in maintaining health needs; documentation and contacting relevant health professional if required; residents dignity is very much respected; and very much enable service users to live full and varied lives. Annual Service Review Page 4 of 6 The home told us on the AQAA We have a My Day Plan for each individual that promotes opportunities for community access, leisure activities and maintaining and building relationships. Staff told us we do a lot of activities with service users. People who live in the home told us they choose what they want to do during the day wherever possible. Staff told us we try our best to be able to get the residents out and about doing things they enjoy and to access the community if theres enough staff on shift to do so. The home told us their plans include Greater opportunities to access differing and new activities. We asked are there enough staff to meet individual needs; four staff said usually; one said sometimes. When asked what could the home do better staff comments included more staff on shift to enable residents to be able to get out and about more often and provide more activities 1-1 but we try our hardest with staffing available. The home told us in the AQAA that they have plans to continue to build up a core staff team to be available to work as needed, thus ensuring consistency of support and staff who know the service users. Staff commented The home is well presented/nice decor with high standards of cleanliness. The home told us Newholme is a spacious building and is a comfortable and homely environment, all service users have their own rooms that are decorated to reflect individuals needs and preferences. People who live in the home told us it is always fresh and clean. People who live in the home told us that staff treat them well and listen and act on what they say. Staff told us that they enjoy working in the home, feel well supported and are being given relevant training. People confirmed that they know how to raise concerns. The home told us that they have received one complaint in the last 12 months. This was resolved within the appropriate timescale. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. 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