Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Newington Court Nursing Home.
Annual service review
Name of Service: Newington Court Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elizabeth Baker Date of this annual service review: 0 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Keycol Hill Newington Sittingbourne Kent ME9 7LG 01795843033 01795843662 newington@barchester.com www.barchester.com/oulton Barchester Healthcare Homes Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 58 0 58 0 58 0 The maximum number of service users who can be accommodated is 58 The registered person may provide the following category/ies of service only: Care home with Nursing - N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Dementia - DE Physical disability - PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Eight additional beds have been registered in the adjacent Falcon Place Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Newington Court is a 58 bedded care home providing 24 hour nursing care to older people, some with mental health or dementia care needs. Eight of the beds are
Annual Service Review Page 2 of 6 situated in the adjacent Falcon Place building. The main building is purpose built and is situated on the A2 between Newington and Sittingbourne. A passenger lift accesses all accommodation used by residents in the main building. In total there are 54 single and two double bedrooms. There is ample communal living space. On site car parking is available. The home is within easy access of the M2 motorway. Shops and facilities are available in Sittingbourne and Newington. Current weekly fees range from £670 to £975 in the main home and £750 for Falcon Place. All fees depend on assessed needs, room occupied and funding arrangements. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and results of other visits we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? As required, the service returned the annual quality assurance assessment (AQAA) when we asked for it. The assessment gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and is aware of further improvements they need to make. The last site visit to the service was carried out on 8 July 2008. The current rating was determined at that visit. We will do a key inspection by the 7 July 2010. The AQAA identified changes, which had been made as a result of listening to people who use the service including involving residents in the capital budget with regards to further garden and home improvement projects. And encouraging some residents to be involved in organisational projects such as Barchester in Bloom. The AQAA indicated a range of areas where improvements have been made in the last year. This includes being more proactive in reviewing and distributing the homes service user guide and welcome pack. Making information more readily available about the Care Aware Advocacy service. Appointing a temporary activities organiser, resulting in a better of range of activities and more physical activities. Indeed the organisation has developed a new initiative Fitness with Care in partnership with Help the Aged to promote active lifestyles and wellbeing within care home settings. The home now uses the Liverpool Care pathway model, which should ensure residents receive end of life care and support as per their individual assessed needs, wishes and preferences. A new Head Chef has been appointed. The Chef talks with residents to Annual Service Review Page 4 of 6 find out what they like and dislike and menus are changed accordingly. The kitchen was inspected in October 2008 by the local Environmental Health department resulting in the home receiving the Clean Kitchen Award. Garden areas have been re landscaped providing a better area for residents. And wheelchair access to this area has been improved. We have registered the adjacent eight bedded Falcon Place, increasing the total registered bed numbers to 58. This unit is specifically for use of elderly people who have early onset dementia and personal care needs. Almost fifty percent of unqualified care staff are now trained to NVQ 2 care. A fire marshal is now in post and staff have received training on new fire regulations. A fire safety officer inspected the home in October 2008 and made one recommendation. The recommendation has been completed. There is also evidence from the AQAA that the service is continuing to look at ways of improving what they do to promote good outcomes for those receiving the service. This includes improving the homes relationship with other outside organisations. The home continues to improve menu choices to reflect what residents actually enjoy. For residents comfort the home will acquire more high profiling beds. Bedrooms will be redecorated as and when they become vacant. The ground floor corridor and reception area will be redecorated, recarpeted and refurbished. More care staff will undertake their NVQ 2 care training and an NVQ assessor will be appointed. The home continues to let us know about things that have happened since our last key inspection that may have affected residents wellbeing and they have shown that they have managed issues well. The AQAA records the home has received three complaints during the last 12 months which were resolved within 28 days. The complaints were not upheld. On the 22 June 2009 we received an anonymous complaint. The person contacted us again on the 26 June 2009 with more information. We required the provider investigate the allegations using their complaints procedure. There has been one safeguarding referral but the matter was not investigated under the procedures as it was deemed not necessary. And our subsequent telephone conversation with the registered manager identified there have been no authorisation referrals made under the Deprivation of Liberties safeguards. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7 July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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