Latest Inspection
This is the latest available inspection report for this service, carried out on 20th July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Northlands House Nursing Home.
Annual service review
Name of Service: Northlands House Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anita Tengnah Date of this annual service review: 2 0 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 6 Westrow Road Southampton Hampshire SO15 2LY 02380717600 02380717601 baxtermo@bupa.com www.bupa.co.uk BUPA Care Homes (CFC Homes) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 101 101 0 The maximum number of service users who can be accommodated is: 101 The registered person may provide the following category/ies of service only: Care home with nursing - N to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Physical disability - PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Northlands House Nursing Home is a purpose built nursing home that is registered to provide nursing care to people in the older person category. The Home is owned and run by BUPA and is part of a joint initiative with Southampton City Council, who owns the land the building is on. As a consequence of this joint working, Southampton City Council have a remit to be able to accommodate 72 of the 101 beds registered for elderly people who have been assessed as needing nursing care, who are physically
Annual Service Review Page 2 of 7 disabled and who are residents within the Southampton city boundaries. The home is on three floors and all rooms are single occupancy with en-suite shower room facilities. The interior and fixtures and fittings have been completed to a high specification with lifting aid and adjustable beds available throughout the home. The service is situated in a quiet residential area close to the city centre. The service users have the benefit of large well-maintained gardens that are accessible to wheelchair users. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We have used the Annual Quality Assurance Assessment AQAA. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The Annual Quality Assurance Assessment (AQAA) that was returned to us by the service. We sent out surveys to people using the service, staff and external professionals. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? We received the AQAA as requested and this provided with detailed information about the service. We sent out a number of survey forms to the residents and the staff and other healthcare professionals in order to seek their views about the service. We have received a good response from the people that we surveyed as part of this review. The AQAA tells us that as part of listening to people the home has introduced changes that includes: Review of the meals as the service users views influence their menu choices. Regular communications and newsletters are produced to keep the service users and relatives informed of the choices and developments in the home. We received eleven completed comment cards from the service users, two from the staff and a healthcare professional, as part of our survey. The service users tell us that they were given information such as the terms and conditions, and they usually receive the care and support they need. They say that the staff make sure that they get medical care when they need it and that activities are provided that suit their needs. Some of the comments included meals particularly at midday very good. In my opinion this is an excellent home, I feel safe and secure. The medical care is of a very high quality. Other comments were that staff work long hours up to ten hour day, however they take care of their needs to the best of their abilities. Get more staff in at weekends was another comment. Comment raised about poor continence management was shared with the provider to look into and take appropriate action as required. Annual Service Review Page 4 of 7 They tell us that it is a nice home that is well placed for the town and common walks. One person raised concerns regarding the laundry and the comment was it needs qualified staff as their clothes keep going missing and not well cared for. Another comment was they had to claim for clothing from the home on a few occasions. People say that they are overall satisfied with the meals that are provided. We asked what the service does well and positive response was made regarding access to the medical care that people were receiving. Another comment was I just think that the meals could be more interesting, the vegetables are overcooked at times. Comment from a visitor was all the staff at Northlands could not be more helpful, they are all very good. The AQAA tells us that the service users and relatives are involved in the care planning and have appointed a staff to the activities post and changed the activities programme to incorporate musical movement and other therapies. Information we have is that there is a training programme in place to enable staff to provide care safely. They tell us that the residents care is focused on being person centred. The AQAA information shows that there is an ongoing programme of servicing of equipment and these had been completed this year. There are policies and procedures in place, however these show that they have not been reviewed since 2006. Regular reviews should be undertaken to ensure that they meet with current regulations and good practice guidance. The AQAA indicates that the home has received three complaints since the last inspection and these have been resolved. The home has eighty seven permanent carers and twenty five have achieved the national vocational qualification(NVQ) 2 or above in care. Further development is needed for the service to achieve at least fifty per cent of carers with NVQ qualification. We have received information that the registered manager has been away from the service since March 09 in a corporate role. This means that there is no registered manager responsible for the day to day management of the home. We have no record that the provider has informed us of the absence of the registered manager and the interim management arrangement as required. We have written to the provider about this to raise our concern and seek further clarification. We have since received information that the home has a manager who is not registered with the Commission. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan and we will do a key inspection by the 20th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of people at the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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