Latest Inspection
This is the latest available inspection report for this service, carried out on 31st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oakland Court.
Annual service review
Name of Service: Oakland Court The quality rating for this care home is: The rating was made on: three star excellent service 1 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lesley Webb Date of this annual service review: 1 9 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 26 Admiralty Road Felpham Bognor Regis West Sussex PO22 7DW 01243842400 01243842924 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Oakland Court Limited Number of places (if applicable): Under 65 Over 65 0 37 The maximum number of service users to be accommodated is 37. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oakland Court is a care home registered to provide accommodation for up to thirtyseven Service Users in the category of Older People (over the age of 65). The home is a converted building situated in the village of Felpham and is close to local amenities, the seafront and local transport. Accommodation is provided on three levels, a vertical lift services each floor. All rooms are single occupancy and all have en-suite facilities. There are spacious lounge and dining areas which open out onto a pleasant wellAnnual Service Review Page 2 of 7 1 6 0 2 2 0 0 9 maintained garden, with seating areas. The Service is privately owned by Oakland Court Ltd. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For example it states that as a result of listening to people the following changes have been made introduction of cleaning schedules to promote consistencies in standards and a systematic method/record, introduced a more comprehensive welcome pack of information which includes information aimed to be of assistance to family members and acknowledge and address their needs, involve residents in intervewiing for staff, hold memorial/celebration times for residents to recall and remember those who have died in an informal way. We display a picture of the resident in the hallway so everyone is informed/reminded. Feedback indicates that the residents are warm to this idea and say that they know now that they too will be remembered as part of the family of Oakland. Internet access for residents, upgraded enviroment with higher spec furnishings in rooms and renewed corridor carpeting and extended lounge/conservatory to enable more spacious communal areas, facilitated a meeting with the topic of fire safety guidance for residents who expressed an interest, purchased a hot cabinet so that meals can be served more rapidly and therefore residents eat together reducing the inevitable staggering of meals served to the table, increased the garden furniture available due to the numbers of residents using the garden, increased the outdoor activities and take advantage of the location near the sea and garden, Keep in touch register so that even if some families are unable to Annual Service Review Page 4 of 7 visit often they are informally kept in touch with the residents progress rather than just when there are concerns or emergencies. Increased the residents awareness that they may meet the criteria to apply for attendance allowance. The AQAA also informs us of other improvements made at the home over the past twelve months. These include the management team having participated in a 3 day workshop on the topic of marketing, the manager and deputy have attended training in planning for the flu pandemic, a night care policy has been introduced to reflect the CQC work published on the website, the expertise of a Dietician has been used to review menus, introduction of the tea and chat sessions with the manager which differ from the more formal resident meetings and enable a get to know feeling where there is a general discussion and some issues raised, introduced the Employee of the Month scheme with staff and resident participation and reviewed the recruitment procedure. Six residents surveys were completed and returned to us before we carried out this Annual Service Review. Five state they received enough information about the home before they moved in to help them decide if it was the right place for them and one that they did not. Five state they have been given a contract about the homes terms and conditions and one that they have not. Five state that they always receive the care and support that they need and one that they usually. Three state that staff are always and three that they are ususally availble when needed. Three state staff always listen and act on what they say, two state they ususally do this and one person did not respond to this question. Four state the home always makes sure they get the medical care they need and two state they usually do. Five state the home always arranges activities they can participate in and one that they sometimes. Five state they ususally like the meals provided and one they always do. Three state they know how to make a formal complaint and three that they do not. All state they know of someone they speak to informally if not happy. All state the home is always fresh and clean. When asked the question what does the home do well comments have been recorded of it is a very well run home with a good atmosphere the staff and the management of this home look after all the residents and support them all for their daily needs and care we are looked after very well and activities are good. Annual Service Review Page 5 of 7 When asked the question what could the home do better comments have been recorded of arrange more activities in and out of the home and encourage the residents to take part and maintain an interest in the outside world and something that went on after 7.00pm. Six staff surveys were completed and returned to us before we carried out this Annual Service Review. All confirm they are given up to date information about the needs of residents, that they receive training relevent to their roles and that they receive support from the manager. When asked the question what does the home do well comments have been recorded of giving the service users a good quality care we take all the courses which the home provides and training for the benefit of the residents and Oaklands provides excellent entertainment for the residents, nice friendly atmosphere. When asked the question what could the home do better one comment was recorded of I personally feel it would be nice to have one to one time with resident shopping, trips out. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 27th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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