Latest Inspection
This is the latest available inspection report for this service, carried out on 7th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oaklands.
Annual service review
Name of Service: Oaklands The quality rating for this care home is: The rating was made on: two star good service 1 7 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sharon Lacey Date of this annual service review: 1 2 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Forest Glade Dunton Hills Laindon Essex SS16 6SX 01268491491 01268543045 oaklands@schealthcare.co.uk www.schealthcare.co.uk Southern Cross Healthcare Services Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 55 The maximum number of service users who can be accommodated is: 55 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oaklands is a large detached, purpose built home providing residential accommodation for up to fifty five people on two floors. Residents bedrooms are located on both floors of the home and are all single rooms. The home provides personal care and support to residents with varying dependency levels. Communal rooms comprise of one lounge, one dining room and the large front foyer
Annual Service Review Page 2 of 7 None 1 7 1 2 2 0 0 8 on the ground floor. On the first floor there is one lounge / dining room. There is a passenger lift to enable full access between floors. At the rear of the home there is a garden that is fully enclosed and accessible to residents. Oaklands is sited in the middle of a modern housing estate with local shops close by. There is a car parking at the front of the property. Details of fees and charges can be gained from the home. Further information about the home is also contained in the Service User Guide and Statment of Purpose, both of which can be requested from the Manager. Past inspection reports are available from the home, and from the CQC internet website. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last Key inspection. This included : An Annual Quality Assurance Assessment form (AQAA). This is a self-assessment form completed by the Provider by law, which focuses on how well the Provider considers they are meeting the outcomes of the people using the service. It also provides information about the service and how they may intended to improve over the next 12 months. Information from this document has been used in this report were appropriate. We also look at information received by the CQC since the last inspection in the form of notifications. These forms are required to be submitted to the CQC to advise of any issues/incidents that may have happened in the home that may affect the residents welfare. Questionnaires were sent to the Manager to distribute between residents (20), staff (15) and other health care professionals who may visit the Home (3). At the time of writing the report six residents, twelve staff and three Health Care Professionals had returned questionnaires. Where possible information and comments from the questionnaires has been included in this report. We also looked at the previous Key inspection report and any complaints, concerns or safeguarding referrals that the CQC may have received since the last inspection. Finally, any other relevant information that may have been received from other organisations has been viewed. What has this told us about the service? The Manager submitted the Annual Quality Assurance Assessment (AQAA) when requested. This contained clear information about the service and provided all the information we required. It was clear what had been improved at the home in the last 12 months, and also what their plans were for the next 12 months. On looking at the AQAA, our judgement is that the home is still providing a good service and they are aware of what further improvements they need to make. On viewing the last Key Inspection report, which took place on the 16th and 17th December 2008, it stated that generally, Oaklands was a well run home with good management and staff. It reported that there was a pleasant atmosphere and feedback from residents and relatives confirmed that the staff and Manager did their best to support the residents needs. At the last inspection staff were found to be well trained and have the skills and experience to provide residents with the care they required. Staff confirmed that they were well supported in their role as carers, and that the Manager had an open door policy and provided advice and support when needed. Paperwork and records at the home were found to be well kept. Questionnaires recently submitted for the Annual Service Review showed that most Annual Service Review Page 4 of 7 residents were happy with the service they received. The all stated that they always or usually received the care and support required and that staff were available to help them when needed. Although comments were limited, those that were received included they keep me clean, warm and well looked after, attentive care and the general care is good. Staff reported that they were given up to date information on the needs of the people they supported, but did not all feel (10) that they were given enough time to meet the assessed needs. Three staff stated that more staff would be helpful. Feedback from the Health Care Professionals was positive and comments included staff are very caring and supportive to the patients and they engage with the primary care service delivering quality care. Feedback from the questionnaires regarding activities provided by the home was mixed. Two residents stated they were always activities arranged, whilst two said usually and the remaining two said sometimes. One staff member commented that they felt there should be more activities for the residents. Information taken from the AQAA reported that additional activities had been implemented since the last inspection and that they now had regular visits to the Variety Shows and a gentle exercise session once week had also been organised. It also stated they they aim to improve activities and arrange more frequent trips for the residents. Comments regarding the quality of the food were also mixed. Four stated they usually like the meals, whilst two said sometimes. The AQAA reported that the menu had been readjusted since the last inspection to create room for residents choice and preferences, but from the comments received this is an area the Manager of the home may need to look into and gain further residents views. Staff were complimentary about working for Oaklands and comments included good place to work and Oaklands does its best to ensure that the needs of the residents are met. Most staff stated they had been provided with training that was relevant to their role as a carer and that this was kept up to date (four left the question blank). The AQAA reported that appropriate recruitment checks were completed on all new staff, and those staff who returned questionnaires stated that their recruitment had been done thoroughly. Those staff who returned questionnaires reported that they received enough support from their Manager. The AQAA reported that the home has thirty-one permanent care workers, of whom 19 have achieved their NVQ 2 or above in Care or Health and Social Care, which is a good percentage. The AQAA reported that improvements that had taken place over the last 12 months included a re-decoration and refurbishment programme, more person centered care plans - which are reviewed monthly, a purpose build hair salon and an in house trainer who provides ongoing training for staff. The AQAA reported that the home had received two complaints over the last 12 months, which had been resolved within the 28 day deadline. They also had two safeguarding referrals, which had been investigated by the Local Authority. The number of admissions to Accident and Emergency were recorded at 35. The management of the home have been pro-active in informing the CQC of any circumstances that may have placed residents at risk of harm or their welfare and regularly send in Regulation 37 forms. Issues the CQC have been made aware of includes were residents have had falls within the home, deaths and general welfare issues.
Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? Based on the information available to us we will complete a Key Inspection by 16th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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