Latest Inspection
This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oaklands (74).
Annual service review
Name of Service: Oaklands (74) The quality rating for this care home is: The rating was made on: two star good service 1 0 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline Lintern Date of this annual service review: 0 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 74 Oaklands Chippenham Wiltshire SN15 1RQ 01249765520 Telephone number: Fax number: Email address: Provider web address:
None United Response Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 4 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 74 Oaklands is a semi-detached house in a residential area on the northern side of Chippenham. Each person who lives in the home has their own single room. Two people have rooms on the ground floor and two on the first floor. There is a lounge, dining room, kitchen, utility room and toilet on the ground floor. The bathroom is upstairs. There is a large garden at the rear of the property. 74 Oaklands is part of North Wiltshire Community Living, which is run by the national charity, United Response. 74 Oaklands is each persons permanent home for as long as this remains appropriate to their needs and wishes. The people receive personal care and support throughout the day from a permanent staff team. There is a member of staff on duty when people are in the home. There are two members of staff on duty during evenings and weekends to enable people to participate in activities. The philosophy of care emphasises the importance of an ordinary home environment and the involvement of people with a learning disability within the wider community. The 1 0 1 2 2 0 0 8 Annual Service Review Page 2 of 6 registered manager is Mrs M. Williams. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The manager told us what the home does well, such as adopting a person centred approach and providing person centred training to the support staff. They told us about a person centred team day, which had taken place and their plans to establish this as an annual event. Within the AQAA it states that negotiations with the Local Authority, regarding a planned move to supported living have begun. They told us we hope to conclude the work to secure tenancies for the people we support in the next twelve months. We were told how equality and diversity are promoted by the service. All support colleagues receive Equality and Diversity training which informs their practice and contributes to person-centred thinking and approaches. All staff adhere to the United Response Equal Opportunities policy; recruitment takes place within the context of the Equal Opportunities policy; One person we support is a member of the North Wilts Action group, the local group that feeds the Local Partnership Board; We support people to follow their religious preferences, one person attends church every Sunday and plays in the church music group; others attend church if and when they wish; people are supported to engage in activities commensurate with their age, culture and interests. They also told us how they have improved since the last inspection, all four people living at the home have had person centred health action plans completed. Another area where improvements have been made relates to monitoring of Quality Assurance. The manager told us The pilot project is to introduce Quality Checkers (Experts by Experience) people we support trained to visit locations other than their own homes to assess and report on the quality of service we provide to people, has been adopted as practice. One of the people who lives at 74 Oaklands is a Quality Checker. Since the last inspection the home told us that they have not received any complaints and no Annual Service Review Page 4 of 6 safeguarding referrals have been made. We received comments from four people who receive a service and one from a health care professional. We asked people what the home does well. Comments included: its fine and nice and I can do jobs, I feel safe, its a nice house, my new room, being able to listen to music and going on holiday, nice room, kind staff and the home provides good support and some of the residents have complex medical problems, of which they have developed a good understanding. Residents are brought to see me by knowledgeable carers. We also asked what they could do better. Three people did not identify any improvements. One of these said nothing specific. One person stated that they would like a bigger room. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection by 10th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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