Latest Inspection
This is the latest available inspection report for this service, carried out on 26th August 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oakwood Court.
Annual service review
Name of Service: Oakwood Court The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judy Hill Date of this annual service review: 2 6 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 7-9 Oak Park Villas Dawlish Devon EX7 0DE 01626864066 01626866770 admin@oakwoodcourt.ac.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: LD aged 16 - 25 years Education & Care (Devon) Limited Number of places (if applicable): Under 65 Over 65 12 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oakwood Court is registered to provide accommodation and care for a maximum of twelve people who have learning disabilities. The people who use this service are students at Oakwood Court College. Oakwood Court College is an independent special needs college that provides three year residential courses for people aged between sixteen and twenty-five who have learning disabilities. The college is inspected by the Office for Standards in Education (OfSTED) and the Adult Learning Inspectorate (ALI). Most of the people who live at Oakwood Court are second or third year students and most have transferred from their first year accommodation, which is provided at Fairfield House. The college term time is thirty-eight weeks and although some
Annual Service Review Page 2 of 6 students remain at Oakwood Court during the college holidays, most return to their permanent homes for this period. The residential facilities take up the first floor of the Colleges main educational building and are accessible by stairs or by shaft lift. Oakwood Court is in the pretty seaside town of Dawlish and is within walking distance of the beach, town centre, bus services and train station. Information about Oakwood Court College is provided in the form of a Student Information Pack and this includes information about the accommodation and care provided at Oakwood Court and Fairfield House. Copies of the information pack and the homes inspection report can be obtained from Oakwood Court College on request. The fees, which are LSC funded, cover the costs of college fees as well as student care and accommodation. Extended placements can be arranged to cover college holidays. The fees do not cover personal items, such as clothing or a weekly personal allowance. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included the following information. The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by ten of the people who live at Oakwood Court and by nine of the people who work with them. Information about how the service has managed concerns, complaints and allegations. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The last key inspection report. This was written after the inspection that ended on 15th July 2008. Relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The completed Annual Quality Assurance Assessment (AQAA) was well presented and it gave us all of the information we asked for. We looked at the information in the AQAA and this told us that a number of changes are being made with a view to improving the way that the service operates. Some of the proposed changes focus on the areas that the some of the staff told us in their surveys could be improved, including the provision of staff induction and on-going training, communication between the management and staff and between the staff group as a whole and the need to increase the staffing levels. People living at Oakwood Court have always told us that they are happy there. The surveys completed and returned to us by the people who use the service are still largely positive, but some people have told us that they do not have enough choice about how they spend their leisure time and one person said that he would like more activities to be provided. One of the questions we asked the people who use the service was do the staff treat you well. One person told us that the staff sometimes told people off, another said that the staff sometimes raise their voices and a third said that the staff were usually too busy. Some allegations of abuse have been made by the people who use the service and the service providers have reported these to us and to the local authority under the Safeguarding Adults Procedures. These have been fully investigated by a multi agency group and where necessary, appropriate action has been taken. Annual Service Review Page 4 of 6 The service providers also notify us of any incidents or accidents that occur within the home that may have a negative impact on the people who use the service. Oakwood Court was assessed as providing a good standard of care following the last key inspection. Two requirements were made in the report, one was to ensure that the medication was administered as prescribed and the other was to upgrade the bathrooms, showers and toilets. The AQAA tells us that improvements have been made in the medication administration practices and that the premises are being upgraded. Recommendations were made in the report to improve care planning records, medication records, training and staff qualifications and to register a manager. The AQAA tells us that all of these issues are being dealt with. What are we going to do as a result of this annual service review? We are not going to change our inspection plans, and will do a key inspection by 15th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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