Latest Inspection
This is the latest available inspection report for this service, carried out on 7th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Otterbourne Grange.
Annual service review
Name of Service: Otterbourne Grange The quality rating for this care home is: The rating was made on: three star excellent service 3 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kima Sutherland-Dee Date of this annual service review: 0 4 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Pitmore Road Otterbourne Winchester Hampshire SO21 2HZ 02380253519 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mr S Hennessy Number of places (if applicable): Under 65 Over 65 25 25 0 0 0 25 The maximum number of service users to be accommodated is 25 The registered person may provide the following category of service only: Care home only (PC) to service users of the following category: Either whose primary care needs on admission to the home are within the following category: Dementia (DE) Mental disorder, excluding learning disability or dementia (MD) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service NO 3 0 0 1 2 0 0 9 Annual Service Review Page 2 of 6 Otterbourne Grange is a privately owned and managed care home registered to accommodate up to twenty-five older people, including up to five with an age related mental health problem. The home, is a large Victorian Manor House which is set in five acres of its own grounds and gardens, which are mostly accessible. The home can accommode residents in nine single and eight double bedrooms, five of which are equipped with en suite toilet facilities. The home is located within easy reach of the M3 motorway and urban areas of Chandlers Ford and Eastleigh. The cities of Southampton and Winchester are within thirty minutes travelling time by car. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We prepared for this inspection by reviewing the previous inspection report dated the 31st January 2009. We have also included information from the AQAA, this is the annual self assessment that the home have sent us. The AQAA was very brief and contained very little information about how the residents needs are met. The areas in the form where the registered person has an opportunity to tell us how they have improved and what improvements they are planning in the next twelve months had been mostly left blank. The service had been judged to be providing excellent outcomes for the residents after the last key inspection. However one of the criteria for an excellent service is that the registered person knows what improvements need to be made after consulting the residents and they put plans in place to make continual improvements. We spoke with the registered manager about the poor AQAA. They stated that they felt very disappointed that the provider who completed the form had not included more details to demonstrate the work that the staff are doing to provide excellent outcomes for the residents. The manager said they had not seen the completed AQAA. What has this told us about the service? The previous report included evidence that the home gives the residents plenty of opportunities to give their views and these are taken seriously and acted upon. One of the identified strengths of the home was the individual care that the staff offer to each resident and how the residents can continue with their chosen lifestyle and interests. The AQAA states that in the last twelve months the manager has improved the staff training and they way this is organised. The AQAA states that all of the policies have been updated. This will mean that the staff have the latest guidance on best practice to follow. The AQAA records that there have been no new complaints in the last twelve months. The AQAA report stated that the home has a comprehensive complaints policy and that the residents are encouraged to use advocacy services if they choose to. We received a copy of a letter from the environmental health department which had been sent to the home dated the 28th October 2009. This detailed a number of serious concerns and rated the food provision as unsatisfactory. These included the state of the kitchen walls, ceiling and high level storage areas. It also reported that the insect killer was inappropriate for a food preparation area. These faults had also been reported in November 2007 and they had not been rectified. The officer gave the home three months to rectify these issues. The manager of the home has stated that they have had a follow up inspection after all of the faults were corrected. The AQAA states that the kitchen had been redecorated along with other areas of the home. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We do not plan to change our inspection schedule unless we receive information about this home that changes our opinion of the service provided to the residents. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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