Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Outlook Care 80 Doyle Gardens.
Annual service review
Name of Service: Outlook Care 80 Doyle Gardens The quality rating for this care home is: The rating was made on: three star excellent service 2 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andreas Schwarz Date of this annual service review: 0 2 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 80 Doyle Gardens London NW10 3SR 02089619762 02089619762 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Outlook Care Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care Home only - Code PC two service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 80 Doyle Gardens is registered to provide accommodation and care support to three adults with learning disabilities. At the time of this inspection, there were no vacancies. The home is a three-storey terraced house owned by New Era Housing Association. Outlook Care provides the care support. Service users accommodation is provided on the ground and first floors. All bedrooms are single occupancy. Office space and the staff quarter are on the top floor. The home is located opposite a large public park. It is close to public bus routes. It is
Annual Service Review Page 2 of 6 2 0 0 1 2 0 0 9 within easy reach of Harlesden and Willesden town centres, shops, leisure, and health & social care services and facilities. There is parking space for one car at the front of the house, in addition to unrestricted street parking. There is also a well-maintained garden to the back of the house. Care costs, and the Service User Guide, are available on request from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection (20/01/2009). This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection (20/01/2009). - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The home told us of the following improvements they have made since the last key inspection: The home told us that they have made greater use of the local advocacy services. The home developed new communication media for service users. The home has identified and supported new activities for service users to engage in. The home supported people using the service to enhance the daily living skills. We have received four completed staff surveys. Comments made by support workers in the surveys have been positive. Since joining the company I have been given maximum support from my manager, supervisor and team-members. The home is providing high standard of care to all service users. None of the service users surveys we have send to the home, have been returned to us. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1st January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service.
Annual Service Review Page 4 of 6 Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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