Latest Inspection
This is the latest available inspection report for this service, carried out on 4th May 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Park End Road.
What the care home does well The manager achieved registration with the Commission in February 2010 and has the required qualifications and experience to run the home and meets its stated aims and objectives. In the absence of the manager we were ably assisted by a care worker and it was apparent that the manager was able to describe a clear vision and communicated a clear sense of direction for the service as demonstrated by staff and also confirmed in limited discussions with some of the residents. It was evident that the way the home is run shows an understanding of people`s needs in respect of diversity and equality in all of its component parts. The organisation has comprehensive quality assurance systems in place to ensure that the needs of people are being met and that care is person centred. Robust staff recruitment procedures are in place as are procedures for the ongoing support and training of staff members. The views of residents, relatives, staff and health/social care professionals are listened to and valued. Currently there are no safeguarding issues at the service, and the organisation has efficient systems to ensure effective safeguarding and management of residents` money and valuables. Working practices in the home are safe as evidenced by good monitoring and record keeping systems. Staff demonstrated a good understanding of risk assessment processes which were underpinned by the promotion of independence, choice and autonomy. This remains an excellent service. What the care home could do better: The service is aware of and moving towards the personalisation agenda and working with the local authority in this area. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Park End Road 20-22 Park End Road Romford Essex RM1 4AU three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sandra Parnell-Hopkinson Date: 0 4 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Park End Road 20-22 Park End Road Romford Essex RM1 4AU 01708736439 Telephone number: Fax number: Email address: Provider web address: utel@outlookcare.org.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Ginnette Ann Lock Type of registration: Number of places registered: Conditions of registration: Category(ies) : Outlook Care care home 6 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 6 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only Code PC Date of last inspection Brief description of the care home Park End Road is a care home that can provide accommodation and support to seven people who have a learning disability. The premises are two joined together semidetached houses that are a short walk away from the shops and transport links of Romford town centre. Each resident has their own well-furnished bedroom, and share the homely communal rooms. It is run by Outlook Care, a not-for-profit organisation Care Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home who provides a range of services for vulnerable individuals in North East London and Essex. The building is owned and maintained by Havering Council. Care Homes for Adults (18-65 years) Page 3 of 7 What we found:
This was an unannounced random inspection undertaken in line with the Commissions current guidance on inspecting excellent services. The service had provided a comprehensive annual quality assurance assessment and a decision was made to look at the management and administration of the home in view of the fact that the manager had recently been registered with the Commission. As part of this visit we were unable to speak with the manager who was not on duty, but were able to speak with several of the residents and staff. We also looked at some records including notifications, the annual quality assurance assessment and safeguarding. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
