Latest Inspection
This is the latest available inspection report for this service, carried out on 9th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Parkside.
Annual service review
Name of Service: Parkside The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Snelson Date of this annual service review: 1 5 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 21 Bedford Road Kempston Bedfordshire MK42 8AB 01234359084 01234272582 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability old age, not falling within any other category physical disability BUPA Care Homes (Bedfordshire) Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 0 31 31 31 31 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Parkside is a purpose built home for 31 elderly people, which is situated in Kempston, a suburb of Bedford. The home has a very homely environment and atmosphere. Facing the main road, but separated by the grassed area at the front, the home created a very inclusive community feeling, and the service users enjoy this openness to the outside world. The home has four lounge areas and a large dining room. Toilet and bathing facilities were situated throughout the home. There was a large garden with a pond and water feature, there is also a patio area at the rear of the home. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The review of this service was carried out close to the second anniversary of the last Key Inspection. The last Key Inspection was undertaken 22.01.08 when the home was rated as a 2 star good service. A previous review was undertaken 27.10.08 and this review is the last planned before a further key Inspection. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For example, the manager understands the importance of listening to the views of people and having regular meetings with residents and relatives to address concerns. There is a maintenance programme in place which continually upgrades areas of the home. The AQAA told us that blown double glazing units were due to be replaced and that bedroom furniture was also being replaced. The home provided a good variety of activities to help stimulate the people using the service and the activity co-ordinator was being provided with additional training. At the time the AQAA was completed a team of 30 care staff, plus ancillary staff supported the manager to provide care to 29 residents We received comments from six people living in the home, two had been completed by a relative on their behalf. All Annual Service Review Page 3 of 5 were very positive about the quality of the care provided and none had any suggestions or additional comments to improve the home. One comment from a relative was food, activities and care are first class. Another relative told us, the staff are good at coping with everyone as some people can be very difficult, which we believe was a reference to the challenging behaviours some of the residents presented with. Residents who completed their own questionnaires made comments such as there is always somebody to help you, good caring staff and it is great as far as I am concerned. Other comments came from four members of staff. All told us that they had received sufficient training relevant to their roles. Care staff told us that they were given up-todate information about the people using the service, but the ancillary staff (50 of those who completed the questionnaires) were not sure that they were always told about changes. All of the staff told us that they had been recruited correctly and had not started work until the relevant pre-employment checks had been undertaken. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. For example, an outbreak of diarrhoea and vomiting in the home and some challenging behaviours. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it What are we going to do as a result of this annual service review? We are not going to change our current inspection plan, and will do a key inspection by 22nd January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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