Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Peel House Nursing and Residential Home.
Annual service review
Name of Service: Peel House Nursing and Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janette Everitt Date of this annual service review: 2 0 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Woodcote Lane Fareham Hampshire PO14 1AY 01329667724 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Mr Zamir Afghan,Mrs Parigul Afghan Number of places (if applicable): Under 65 Over 65 52 0 52 0 52 0 The maximum number of service users to be accommodated is 52. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Physical disability (PD) Dementia (DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Peel House is a registered care home to provide nursing and personal care for service users in the older person category. The Home is registered to take service users who are terminally ill or have a physical disability and those with dementia. The home can take up to 52 service users. The home has undergone some building works and accommodation is offered over two floors, with lift access between floors. The original
Annual Service Review Page 2 of 7 accommodation provided five shared and 36 single rooms, 24 benefiting from an ensuite WC. The new extension provides an additional six single rooms, all with en-suite WC and basin, and a large wet room. The home is located in the rural outskirts of Fareham. There are some local shops and other amenities within easy reach. The home is a converted domestic type house with over two-storey building that has been extended to provide more communal accommodation on the ground floor. The home has a mixture of single rooms and double bedrooms some with ensuite facilities. There is a passenger lift that provides level access to the home. Fees can be obtained by contacting the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us comprehensive information about the home. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and the AQAA tells us what improvements have been made over the last year and what improvements have been identified for the coming year. The improvements are stated as. Good continuity of staff. The home have recruited more staff locally with some success. The home has put together a comprehensive training programme for staff who have improved their knowledge and awareness of our client group with Dementia, Challenging Behaviour, Prevention of Vulnerable Adults (POVA), Mental Capacity Act and Deprivation of Liberty Safeguards (DOLS) training. The home has been refurbished and maintained including 4 new boilers installed. The home has employed a new activities organiser who will be attending appropriate training for their role. A safer medication system has been installed and staff have received appropriate training. The home now has a Physiotherapist visiting the home for sessions 1-2 times a month. It also identified that the service wishes to improve by. Monitor prospective service users and relatives views of how well the home has communicate with them so that they are fully informed about the service to enable them to make informed decisions. The aim to promote, and maintain service users health and ensure access to health care services. The home is committed to the ongoing training and monitoring of the safe management of medicines. To facilitate advocacy services whenever necessary. To be aware of what services are available. To refer service users for DOLS whenever Annual Service Review Page 4 of 7 necessary. The service recorded it had received two complaints, both have been investigated and resolved within 28 days. The management of the service has also shown a willingness to work with Adult Services to ensure people who use the service are protected against the risk of abuse. We looked at the information in the AQAA and our judgment is that the service is still providing a good service and that they know what further improvements they need to make. The AQAA also told us that the home promotes equality and diversity in all aspects of home life that ensures staff and service users are valued, motivated and treated fairly. The AQAA identifies that both staff and service users are from various different cultural backgrounds. Surveys were distributed by CQC to service users, relatives, staff and visiting professionals. Nineteen (19) service users who returned surveys, some of which were completed by relatives and indicated that they are generally satisfied with their care and the services delivered in the home. Comments made were. Peel House does most things well or satisfactorily. The laundry could be better some clothes are put on wrong wash and destroyed, but generally speaking the home does a good job. Outstanding care is given to my sister. From my observations as a regular visitor I can say in all honesty that the devotion they give is beyond reproach. There could be more activities. They ensure we get the best quality of life that is possible. The food is very good. The relationship between the residents and carers is very good which makes a nice atmosphere. My wife and I are very content. The kindness of staff and the care is very good. The home could do better in providing stimulating entertainment. Good levels of support whenever needed and I have no concerns. The home does everything well. From seeing that residents are always clean and the residents get their hair done regularly. All in all the residents are taken care of and looked after well. The home does everything well and there is nothing they could do better. They look after me well most of the time. The home could do with more staff as I have to wait for help sometimes. I receive personalised care. The home is always clean and tidy. Generally very happy with the care small improvements could be made to make it better for service users and staff. Laundry is an issue with clothes getting damaged. The home has just started to do more activities but more variety needed. More staff needed. Friendly and efficient and reasonably good food. Competent staff and generally very helpful. I have a high degree of confidence in the care my dad gets and Peel House is a better place for him to be than in hospital or home and it provides good value for money. The staff are friendly and caring. The home makes me feel comfortable and welcome. Could do with more fresh air in the lounge maybe more ceiling fans and some one to keep an eye on the residents in the lounge. Four (4) staff surveys were returned with comments saying: Lots of training given in house and external. I have worked in care for some years and this is the best home I have worked in. Choices are great for the residents. We need more activities. I am a volunteer and consider that the home does well for
Annual Service Review Page 5 of 7 caring for all the residents within their care. I try to help those in need in the home. The menu and activities that take place are good. We could do with more staff and better management. Peel House provides excellent care for their residents and treats each resident as an individual. They are constantly trying to improve the home and the manager is very involved with the staff, residents, relatives and professionals. Everyone works incredibly hard and residents and their relatives are happy. There were comments on a staff member survey that indicated that they did not feel supported by the manager and would like to meet with the manager more and would like suggestions made by staff, listened to. Three visiting professionals returned surveys that said: I have been impressed with support the home and staff have given to me and a client placed in the home. They could not have been more helpful with dealing with a complex situation. The home encourages independence in the residents. Generally good care for residents. Home is clean and residents generally happy and well settled. There are privacy issues with visiting residents in the lounge and not in their own rooms. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 23rd November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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