Latest Inspection
This is the latest available inspection report for this service, carried out on 11th June 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Pelham House Residential Home.
Annual service review
Name of Service: Pelham House Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mark Hemmings Date of this annual service review: 1 1 0 6 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 5/6 Pelham Gardens Folkestone Kent CT20 2LF 01303252145 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mrs Margaret Jane Thomas,Mr George Alexander Thomas Number of places (if applicable): Under 65 Over 65 22 0 0 22 The maximum number of service users who can be accommodated is: 22 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Mental Disorder, excluding learning disability or dementia - MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Up to 22 older people can make their home in Pelham House (the Service). The premises are two quite large properties that have been joined together on the ground floor. The accommodation is on the ground floor and the first floors. All of the people
Annual Service Review Page 2 of 7 who live in the Service can have their own bedroom. Each bedroom has a private wash hand basin. Two of them also have a private toilet and bath. Theres a call bell system that people can use from their bedroom if they need to ask for assistance. There are several lounge/sitting areas. Also, theres a conservatory that looks out onto a large garden at the rear of the building. Some of the garden is laid out as a patio. There are sensible things such as banister rails to help people get about. However, theres no stair-lift. This means that people have to be able to manage stairs on their own. Or, they have to wait for assistance to go up and down. Theres a motorised chair that can be used with help from member of staff. This climbs up and down the stairs, one at a time. The Registered Providers are private individuals. The weekly fee charged for each person to live in Pelham House runs from £345.00 to £550.00. The amount actually charged depends upon the amount of personal care needed and the bedroom occupied. The fees include all accommodation, meals taken at home, personal care, laundry and in-house entertainment. They do not cover things such as meals out, personal toiletries and hairdressing. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection. This included: The Annual Quality Assurance Assessment (the Assessment) that was sent to us by the Registered Providers. Its a self assessment that focuses on how well outcomes are being met for people using the Service. It also gives us some numerical information about the Service. Information that one of the Registered Providers has recently told us about how things are going in the Service. What the Registered Providers have told us about things that have happened in the Service. These are called notifications and are a legal requirement. The previous Key Inspection. What people who use the Service and members of staff have said in the questionnaires that they have kindly completed for us. What has this told us about the service? The Registered Providers sent us their Assessment. It gives us the information we asked for. The Assessment and what the Registered Providers have told us, show that various improvements have been made since the last Key Inspection. These include things that make a direct difference to peoples everyday lives. For example, some of the bedrooms have been redecorated and have had new carpets laid. Also, a new carpet has been laid in some of the communal areas including the conservatory. Another thing is that more social activities are being offered. Other improvements are planned for the forthcoming year. These include the redecoration of more bedrooms and the repainting of the exterior of the building. Theres also a plan to more directly involve people who live in the Service in the appointment of new members of staff. At the previous Key Inspection, the Registered Providers werent required to undertake any particular developments. We thought that things were going well. However, we did agree with the Registered Providers that they would work on a limited number of improvements. These included adding more detail to the written individual plan of care for one of the people who lives in the Service. This was so that theres a clearer account of how care workers are going to support them to manage a particular medical condition. We also agreed that the Registered Providers would speak with each person to see if they are satisfied with the social activities offered in the Service. Another thing was the need to strengthen the written complaints procedure. While the Registered Providers have a duty to look into complaints, people also have the right to contact us at any time if theyre concerned about something. This wasnt fully explained in the procedure. A further point we talked about was the need to make sure that the inner Annual Service Review Page 4 of 7 front door opens easily. This is important if theres a fire safety emergency and people need to get out of the building quickly. Another point was the need to get more detailed employment histories for two of the care workers. This was so that the Registered Providers could be sure that they have obtained all of the references that they need. A last point involved the need for all members of staff to have more regular fire training. This is very important because the level of fire safety protection in the Service largely depends on members of staff doing the right if theres a fire safety emergency. The Registered Provider says that all of these things have since been sorted out. The Registered Provider says that the people who live in the Service are regularly asked how they think that things are going. He says that hes confident that people who live in the Service continue to be happy with their home. He says that theyre pleased with the personal assistance they get. Also, he says that people tell him that they have good quality meals. In the questionnaires that people who use the Service sent back to us, theyre saying the same sorts of things. People are helped to stay in good health. This includes medical attention promptly being sought as and when its necessary. Sensible arrangements are in place to assist people to take medicines in the manner intended by their doctors. These include the safe storage of medicines. Also, there are systems to ensure that medicines are given to the right person at the right time. When we were last in the Service, we thought that the accommodation was presented to a good standard. It was clean and homely. We understand that this is still the case. The Registered Providers have kept us informed about significant events that involve the people who live in the Service. There hasnt been anything out of the ordinary. Since our last inspection, the Registered Providers havent received any complaints. We havent either. The Registered Provider says that if any complaints are received in the future, they will be looked into promptly and if possible sorted out to the satisfaction of everyone concerned. When we were last in the Service, we thought that there were enough members of staff on duty to make sure that the people who live there get the help they need. The Assessment says that the staffing arrangements remain roughly the same. It also says that care workers are continuing to have all the training they need and they they know what theyre doing. In the questionnaires that members of staff sent back to us, theyre saying that things are going well and that they continue to work well together as a team. Sensible things are done to help keep people safe. The Assessment says that good standards of hygiene are achieved in the kitchen. The premises are fitted with an automatic fire detection system. We understand that this continues to comply with the national standard. As such, it provides a high level of protection. The Registered Provider says that the fire safety equipment and other things such as gas appliances are regularly checked. He says that they remain in good working order. Our overall judgement is that the Service continues to provide a good quality of care for the people who have made Pelham House their home.
Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? Were not going to change our inspection plan and we are going to complete a Key Inspection by 30 July 2010. However, we can inspect the Service at any time, if we have concerns about the quality of the Service or about the safety of the people using the Service. Annual Service Review Page 6 of 7 Reader Information
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