Latest Inspection
This is the latest available inspection report for this service, carried out on 5th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Pennings View.
Annual service review
Name of Service: Pennings View The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alyson Fairweather Date of this annual service review: 0 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Porton Road Amesbury Wiltshire SP4 7LL 01980624370 01672569477 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Cornerstones (UK) Ltd Number of places (if applicable): Under 65 Over 65 7 0 Any placement for short-term care or for emergency placement must be agreed with the Commission before the placement commences. For the purpose of this condition, short-term is defined as a placement that is expected to last not longer than 3 months. An emergency admission is defined as an admission whereby someone is likely to be placed at short notice without an up-to-date assessment of needs having been carried out and the person has not had the opportunity to visit the home prior to placement. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Pennings View is a privately owned home. It provides care and accommodation for 7 young adults with learning disabilities. The owners, Cornerstones UK Ltd., have a number of similar homes across the county of Wiltshire. Pennings View is on the outskirts of Amesbury, and residents are able to access a range of local amenities. The property is a two storey domestic dwelling. There are bedrooms on both floors. Each person who lives in the home has a single room, and one of them has an en-suite bathroom. There is a large garden at the rear of the house.
Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We last inspected this home in January 2008, and we did an Annual Service Review in January 2009. We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included: a) The annual quality assurance assessment (AQAA) that was sent to us by the service. b) The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. c) Surveys returned to us by people using the service and from other people with an interest in the service. d) Information we have about how the service has managed any complaints or safeguarding referrals. e) What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. f) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. g) Relevant information from other organisations. h) What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The manager has been off recently, and an acting manager has been appointed for the duration of managers absence. The handover between the manager and the acting manager was done well in advance of the event. They told us in their AQAA that they continually try to ensure that the people who live in Pennings View are happy. Questionnaires are issued annually to residents and families, and the results of these allow the management to plan to improve the service. These questionnaires allow families and significant others to comment on value for money. One staff member said: We try to always put the best interests of the residents first. They also told us that residents attend a variety of day activities and are supported by staff from outside agencies as well as Cornerstones staff. This allows the opportunity for people to speak to other staff who are not their main carers. Each resident is offered at least one holiday a year, and they also have access to a holiday chalet in Norfolk, which is free of charge. Cornerstones offer a day service that is funded by the organisation, not by individual residents. One person is supported to have holidays with a friend. Another, who wrote to us, said: I like day care, swimming and holidays. Three people who use the service wrote to us, as well as three staff members and a healthcare professional. All the residents said they were happy living at Annual Service Review Page 4 of 6 Pennings View, and all of them said that staff treated them well and listened to them. They told us they knew what to do if they had a problem, and all of them said they would talk to staff. One person told us that what they liked about living there was that staff make you cups of tea, and they take me to see my mum. When we asked what the home could do better, one person said: Dont know, and another said: Nothing. The healthcare professional who wrote to us said: The home has a number of people who have long-standing problem behaviour, which was, according to professionals who have known them over this time, reduced significantly since at Pennings View. The home told us in their AQAA that staff support residents to maintain regular contact with families. Two of the three residents who wrote to us said how much they enjoyed being taken to visit their families. One staff member said: We have good relationships with parents and families. They told us that they wanted to improve in certain areas. They plan to introduce a comprehensive health action plan for all residents and continue to improve care plans and service user guides. The want to ensure they show how much residents are involved in the running of the home, and make sure that all their documentation is person centred. They also plan to liaise with Cornerstones Community Centre to provide an independence development programme for one individual. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Subject to any changes in registration practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection by 19th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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