Latest Inspection
This is the latest available inspection report for this service, carried out on 21st August 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Penshurst.
Annual service review
Name of Service: Penshurst The quality rating for this care home is: The rating was made on: two star good service 2 6 0 8 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mick Gough Date of this annual service review: 2 1 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 24 Spring Hill Ventnor Isle Of Wight PO38 1LF 01983853184 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Eveline Anne Basile Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Penshurst is a home providing care and accommodation for 3 adults with a learning disability. The home is owned and managed by Mrs Basile. It is a large three storey Victorian residence located in a central part of Ventnor, close to its shops and amenities. While there is no off road parking, the large town centre car park is very close by and on road parking outside the home is available. Residents accommodation is on the first and second floors. There is no passenger or stair lift so the home would be unsuitable for individuals with mobility difficulties . There is an attractive rear garden, which is available for use by residents.
Annual Service Review Page 2 of 6 2 6 0 8 2 0 0 8 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, which was carried out in August 2008 and this included; The annual quality assurance assessment (AQAA). The AQAA is a self assessment tool that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a Good service and that they know what further improvements they need to make. They have given us information on what they have achieved since the last key inspection, for example; A number of areas at the home have been redecorated and the home has benifted from having a new roof. The home has also indentified areas where they could do better and told us what they can do more to improve the service. The home told us that they intend to improve by continuing to consult with residents so that the service can always meet residents changing needs. The AQAA shows that the home has policies and procedures available for residents regarding complaints and the AQAA told us that the home has not received any complaints since the last inspection of the service. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed them well. The home works well with us and they have shown us that their service continues to provide good outcomes for the people that use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 21 August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
