Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Peterhouse.
Annual service review
Name of Service: Peterhouse The quality rating for this care home is: The rating was made on: two star good service 2 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Deborah Calveley Date of this annual service review: 2 9 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Church Street Old Town Bexhill On Sea East Sussex TN40 2HF 01424730809 01424731204 l.crisford@nabs.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: NABS Number of places (if applicable): Under 65 Over 65 0 36 36 0 The maximum number of service users to be accommodated is 36 The registered person may provide the following category of service: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Physical disability (PD) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Peterhouse is a purpose built care home situated in a quiet part of the old town in Bexhill on Sea. It is within a short walking distance of local shops, church and train station. There are several close amenities that include a GP surgery and pharmacy, community centre, public house and a corner shop. The East Wing at Peterhouse is registered to accommodate up to 26 older people who require nursing care and 10
Annual Service Review Page 2 of 7 Changes to the certificate of registration 2 7 1 1 2 0 0 8 residential places for those requiring only a level of personal care. Accommodation is provided over two floors. Shaft lifts are fitted to assist those residents who have additional mobility needs. A number of sheltered housing flats adjoin the care home with some shared facilities. There is level access to well-maintained communal gardens. Peterhouse is owned by the National Advertising Benevolent Society (NABS), which is a charitable organisation based in London. The charity provides a wide range of support to those who have worked in the advertising and related industries, but opened its services to local people not connected to the industry in 2002. Peterhouse is its only care home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Telephone contact was made with the home on the day of the Annual Service Review so as to clarify any changes to the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The AQAA was received and contains clear relevant information that is supported by a wide range of evidence. The AQAA lets us know about changes they have made and where they still need to make improvements. It shows clearly how they are going to do this. The data section of the AQAA is accurately and fully completed. The home have comprehensive written information, which is provided to all prospective people who may use the service. The home actively encourage enquirers to look at other homes so an informed decision can be made. Admissions are not made to the home until a full needs assessment has been undertaken and the home have confirmed in writing that they can meet the identified needs. For people who are self-funding and without a care management assessment, a skilled and experienced member of staff always undertakes an assessment. The assessment is conducted professionally and sensitively and involves the individual and their family or representative where appropriate. This includes offering an invitation to view the home to prospective resident and relatives. Trial visits are available. The home ensure that all the people who use the service have a plan of care for all aspects of daily living and long term outcomes based on the care management assessment and the homes own assessment of needs. The plans of care are reviewed monthly and updated as necessary. Each care plan includes a comprehensive risk assessment which is also reviewed regularly. Where there are limitations the decisions have been made with the agreement of the person or their representative and are accurately recorded. The AQAA states that all trained staff have attended Deprivity Of Liberty Standards training Annual Service Review Page 4 of 7 and the plan is to ensure that all staff receive training in the future. The service respects the human rights of people using the service with fairness, equality dignity, respect and autonomy underpinning the care and support being provided. Care and comfort are given to people who are dying their death is handled with dignity and propriety and their spiritual needs rites and functions are observed. The home have organised recreational programme throughout the week. The date and time of each activities is displayed in the communal area. The home invite the family to take part on birthdays and other festive celebrations. The AQAA states that the day centre is now open 5 days a week and provides some of the residents the opportunity to bake and create, socialise and participate in quizzes. There are plans to engage the use of a minibus for regular outings. The home keeps a full record of complaints and this includes details of the investigation and any actions taken. Unless there are exceptional circumstances the service always responds within the agreed timescale. There has been 5 complaints made in the past year all fully investigated and there have been two safeguarding alerts raised. All staff receive training to protect the people who use the service and a robust recruitment process also promotes the safety of the people who use the service. Staff members are trained and competent in health care matters. The home arranges training on health care topics that relate to the health care needs of the people who live in the home. Staffing levels are reviewed regularly against the needs of the people who use the service. The home provides a physical environment that is appropriate to the specific needs of the people who live there. The well-maintained environment provides specialist aids and equipment to meet their needs. There is a continual programme of redecoration in place. The manager has a clear understanding of the key principles and focus of the service based on clear values and priorities. There is a strong ethos of being open and transparent in all areas of running of the home. The manager is aware of current developments both nationally and by CQC and plans the service accordingly. The previous report was positive and the requirements made at that time have been implemented. The home continues to let us know about things that have happened since our last key inspection through notifications to us and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 There will be no change to the inspection plan and will do a key inspection by 26/11/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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