Latest Inspection
This is the latest available inspection report for this service, carried out on 13th October 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Peterlee Care Home.
Annual service review
Name of Service: Peterlee Care Home The quality rating for this care home is: The rating was made on: two star good service 1 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Lowther Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Westcott Road Peterlee Durham SR8 5JE 01915180447 01915868108 peterlee@fshc.co.uk www.fshc.co.uk Tamaris Healthcare (England) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 17 9 0 0 0 20 The maximum number of service users who may be accommodated is 46 The registered person may provide the following category of service only: Care home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 20 Learning Disability - Code LD, maximum number of places: 9 Dementia - Code DE, maximum number of places: 17 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Four Seasons Healthcare owns Peterlee Care Home. There are three semi-independent units: one for older people on the ground floor has twenty beds; one the Felton Unit for younger adults (18-65 years) with learning disability, for residential and respite
Annual Service Review Page 2 of 6 1 6 1 0 2 0 0 8 care, situated on the first floor has nine beds; and The Westcott Suite for people with dementia, who may require nursing care, has seventeen beds. There are garden areas to the rear and side, with access for people with mobility problems. A passenger lift connects both floors. There is a Manager who manages the whole home and a Deputy Manager who is also the Clinical Lead Nurse. The two residential units also have a Senior Care Assistant. The Care Home describes its aims in it the service user guide and the homes brochure. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received about Peterlee care home since the Key inspection. This information included the homes Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that focuses on how well outcomes are being met for people using the service. It was completed by the manager of the home. We also asked people who use the service to complete surveys for us. These surveys tell us what it is like for people using this service. We also looked at other information we have about the service. There have been no complaints about this service. The home has told us about any events that have happened. These are called notifications and it is important that the home keeps us upto-date on anything that affects the well being of people using the service. The home is good at keeping us informed of these events. We also look at the previous key inspection and any changes to the service since then. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service. It was very detailed with clear evidence of how the home has improved since the last key inspection. The company have improved information available for people who live in the home and people who may wish to go and live there. This is called a Service user Guide and is now available in CD format. People confirmed on surveys that they are happy with the care they receive. Comments included: They look after me the best they can. Carers nice to me. Look after me very well. The last inspection report contained one requirement about activities. They were asked to demonstrate through care planning that people had been assessed and consulted with regard to the activity programme. They have recruited another activities leader. Dementia care mapping has commenced which will assist staff on the dementia unit assess what activities people enjoy. A large flat screen TV has been provided in the downstairs lounge. The home plan to form a Friends of Peterlee committee to represent peoples wishes and to help secure government funding towards activities. Improvements to the gardens is also planned. People who returned surveys indicated that activities are suitable and that they have a choice. The manager stated on the AQAA that there had been one complaint which was dealt with within using the companies own procedures. The home has previously demonstrated that they are good when dealing with complaints and contact other agencies if this is appropriate. All of the people who returned surveys confirmed that they know how to make a complaint. Annual Service Review Page 4 of 6 There have been improvements to the environment. The kitchen flooring has been replaced. A new assisted bath has been provided and a bathroom has been converted into a shower room. This will give people more choice about whether they prefer a bath or shower. People who returned surveys stated that the home is always clean and fresh. Comments included: Cleaners do a good job Clothes kept tidy. Staff who returned surveys indicated that they have enough support, experience and knowledge to meet the different needs of the people who live in the home. They also commented there are usually enough staff on duty to meet those needs. The home continues to let us know about things that have happened since our last key inspection and they have shown that they continue to improve the service for the people who live here. In this way they have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15.10.10. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living here. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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