Care Home: Phoenix House

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What the care home does well The home carries out the administration of medicines in accordance with their own safe procedure and all staff are trained to do this. The records of mediicines prescribed `as required` are complete and guidelines are produced and used. What the care home could do better: Clear records of multidisciplinary consultations should be kept for anyone whose medicines are administered in food or drink. Random inspection report Care homes for adults (18-65 years) Name: Address: Phoenix House 318 Station Road Holt Trowbridge Wiltshire BA14 6RD two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: mary collier Date: 1 5 1 0 2 0 0 9 Information about the care home Name of care home: Address: Phoenix House 318 Station Road Holt Trowbridge Wiltshire BA14 6RD 01225783127 F/P01225783127 phoenixhouse@tiscali.co.uk www.voyagecare.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Milbury Care Services Ltd care home 9 Number of places (if applicable): Under 65 Over 65 0 0 learning disability physical disability Conditions of registration: 9 9 Only the named male service user referred to in the application date 27 October 2004 maybe aged 65 years and over. Date of last inspection Brief description of the care home Phoenix House is situated in a quiet location in the village of Holt, which is near to the towns of Trowbridge and Melksham. The property is a purpose built bungalow and was designed to meet the needs of people with a physical disability. There is a garden at the rear and a parking area at the front of the home. People have their own bedrooms with en-suite facilities. The communal rooms consist of a dining room and a lounge. There is also a sensory room. One area of the kitchen has been adapted so that a person in a wheelchair can use it. Care Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home A permanent staff team provides 24 hour support to the service users. Relief staff are also used on occasions. At night there are two staff members on waking duty. Deborah Wheeler is the registered manager. Information about fee levels can be obtained from the home. Inspection reports can be seen in the home and are also available through the Commissions website at: www.cqc.org.uk. Care Homes for Adults (18-65 years) Page 3 of 7 What we found: This inspection was carried out by our pharmacist inspector and looked at all aspects of medicines management in the home. Medicines were stored securely and appropriate records kept. People who were prescribed medicines to be taken as required had clear guidelines to support staff when using these medicines. The records of administration were clear and detailed. We saw incidents of the involvement of healthcare professionals in peoples care and records of changes to medication and treatment. Two people have medicines given to them in food. One person had clear records of a multidisciplinary approach to this decision whereas the other one did not. During the inspection we discussed recent guidelines for the use of anti-coagulant medicines. The homes procedures were safe, but additional information from these guidelines were obtained at the time of the inspection so that all staff were aware of them. The home does not currently hold any controlled drugs, but a controlled drug cupboard should be acquired and securely fixed to the wall to enable any future prescribed controlled drugs to be stored legally. All staff who admnister medication have had training in the safe handling of medicines, their competency to carry out the task is assessed regularly by the manager. A procedure is available to all staff. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 1 5(1)(bc) The service users guide 31/01/2008 must include the arrangements in place for charging and paying for any services additional to those mentioned in sub-paragraphs (b) and (ba), Regulation 5(1). The statement of purpose must be reviewed, and where appropriate, revised so that it gives accurate and up to date information. 31/01/2008 2 1 6 Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 9 13 A controlled drug cupboard must be obtained and secured to the wall that complies with The Misuse of Drugs and Misuse of Drugs (Safe Custody) regulations. This will ensure that all medicines are stored in line with current legislation 20/01/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 9 Clear records should be kept of all multidisciplinary consultations where a persons medicine is given in food or drink. Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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