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Care Home: Pine Lodge Retirement Home

  • 32 Key Street Sittingbourne Kent ME10 1YU
  • Tel: 01795423052
  • Fax: 01795423052

Pine Lodge Retirement Home occupies two connecting wings of detached premises, with accommodation for 57 residents on two floors. The home is registered for older people and for people with dementia. There are two shaft lifts accessing 12009 accommodation on the first floors. There is allocated car parking to the front and rear of the building and two enclosed garden areas. The home is situated close to Sittingbourne town centre, with local shops, public transport and other community facilities nearby. The range of activities includes cultural talks and themed activities, classical music, discussion groups, arts and crafts, special interest film shows, mystery tours and cream teas and music for health. External entertainers provide additional activities. A Holy Communion service takes place weekly. Current fees range from £431.62 to £595.00 per week depending on assessed needs, funding arrangements and room occupied. Additional charges are payable for newspapers, hairdressing, chiropody and toiletries.

  • Latitude: 51.345001220703
    Longitude: 0.70099997520447
  • Manager: Ms Evelyn Marion Fielding
  • Price p/w: £513
  • UK
  • Total Capacity: 57
  • Type: Care home only
  • Provider: Mr Stephen Paul George Thompson,Mrs Gillian Lesley Thompson
  • Ownership: Private
  • Care Home ID: 12360
Residents Needs:
Dementia, Old age, not falling within any other category

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Pine Lodge Retirement Home.

Key inspection report Care homes for older people Name: Address: Pine Lodge Retirement Home 32 Key Street Sittingbourne Kent ME10 1YU     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Sandra Crosby     Date: 1 9 0 4 2 0 1 0 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Older People Page 2 of 26 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. www.cqc.org.uk Internet address Care Homes for Older People Page 3 of 26 Information about the care home Name of care home: Address: Pine Lodge Retirement Home 32 Key Street Sittingbourne Kent ME10 1YU 01795423052 01795423052 pine.lodge@btconnect.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Mr Stephen Paul George Thompson,Mrs Gillian Lesley Thompson Name of registered manager (if applicable) Ms Evelyn Marion Fielding Type of registration: Number of places registered: care home 57 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia old age, not falling within any other category Additional conditions: The maximum number of service users to be accommodated is 57. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - (OP) Dementia (DE). Date of last inspection Brief description of the care home Pine Lodge Retirement Home occupies two connecting wings of detached premises, with accommodation for 57 residents on two floors. The home is registered for older people and for people with dementia. There are two shaft lifts accessing Care Homes for Older People Page 4 of 26 Over 65 0 57 57 0 1 1 1 1 2 0 0 9 Brief description of the care home accommodation on the first floors. There is allocated car parking to the front and rear of the building and two enclosed garden areas. The home is situated close to Sittingbourne town centre, with local shops, public transport and other community facilities nearby. The range of activities includes cultural talks and themed activities, classical music, discussion groups, arts and crafts, special interest film shows, mystery tours and cream teas and music for health. External entertainers provide additional activities. A Holy Communion service takes place weekly. Current fees range from £431.62 to £595.00 per week depending on assessed needs, funding arrangements and room occupied. Additional charges are payable for newspapers, hairdressing, chiropody and toiletries. Care Homes for Older People Page 5 of 26 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Health and personal care Daily life and social activities Complaints and protection Environment Staffing Management and administration peterchart Poor Adequate Good Excellent How we did our inspection: The quality rating for this service is 2 star. This means the people who use this service experience good quality outcomes. This report contains the findings of the homes key inspection and takes account of information obtained from various sources. The key inspection visit was unannounced and took place on 19 April 2010 between 10:00 and 16:00 when a number of records were seen and observations were made of the practices in the home. We spoke with people who use the service, relatives visiting the home and staff working at the time of the visit. The Annual Quality Assurance Assessment (AQAA) documentation provided up to date comprehensive information about the service, together with information about improvements made in the last twelve months. Care Homes for Older People Page 6 of 26 Five surveys for people who live in a care home for older people were completed and returned, and contained mainly positive comments about the service, see under What the care home does well. The aim of the visit was to carry out an inspection against the key standards of the National Minimum Standards for Older Persons in accordance with the Inspecting for Better Lives (IBL) process. Judgements have been made for each outcome area in this report and these have been made using the Key Lines of Regulatory Assessment (KLORA), which is guidance used to ensure that a fair and proportionate judgement is made in each outcome area. More information about KLORAs can be found on the Care Quality Commissions (CQC) website. The findings of this inspection were discussed with one of the registered persons and the registered manage at the end of the visit, and overall indicate that this home is providing sustained good quality outcomes provision for the residents and in line with CQC ratings agenda this service has achieved a good 2* rating. Care Homes for Older People Page 7 of 26 What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Older People Page 8 of 26 Details of our findings Contents Choice of home (standards 1 - 6) Health and personal care (standards 7 - 11) Daily life and social activities (standards 12 - 15) Complaints and protection (standards 16 - 18) Environment (standards 19 - 26) Staffing (standards 27 - 30) Management and administration (standards 31 - 38) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Older People Page 9 of 26 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them and the support they need. People who stay at the home only for intermediate care, have a clear assessment that includes a plan on what they hope for and want to achieve when they return home. People can decide whether the care home can meet their support and accommodation needs. This is because they, or people close to them, have been able to visit the home and have got full, clear, accurate and up to date information about the home. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between them and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Prospective residents move into the home knowing their needs can be met. The homes Service User Guide generally provides prospective residents with the information they need to know in order to make a decision about moving into the home. Evidence: The home has updated and expanded the Service User Guide to incorporate the Statement of Purpose. The document has been produced in large print and includes some colour photos. The information generally follows our guidance for content. Since the last inspection visit information about the range of bedroom sizes has been included. Some prospective residents are able to visit the home to have a look around before deciding whether to move in or not. If the prospective residents are unable visit their advocates do this on their behalf. To make sure the home can meet the needs of prospective residents a pre admission Care Homes for Older People Page 10 of 26 Evidence: assessment is carried out. This is completed either during the prospective residents visit to the home or if their condition prevents this, trained staff visit them in their current place of occupation. Information gathered during the pre- admission process is recorded and is used to develop the residents care plan. A completed pre-assessment form was seen for the most recent admission to the home, and provided comprehensive information in relation to the person and their needs. Information is also sought from other agencies involved in the prospective residents care including local authorities. Trained staff endeavour to carry out re-admission assessments of existing residents awaiting discharge from hospital stays. This is good practice. The home is not registered for intermediate care. Standard 6 is not applicable. Care Homes for Older People Page 11 of 26 Health and personal care These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s health, personal and social care needs are met. The home has a plan of care that the person, or someone close to them, has been involved in making. If they take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it, in a safe way. People’s right to privacy is respected and the support they get from staff is given in a way that maintains their dignity. If people are approaching the end of their life, the care home will respect their choices and help them feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Personal care is offered in a way to protect residents privacy and dignity and promote independence. The health needs of residents are met with evidence of good multi-disciplinary working taking place on a regular basis. People are treated with respect and their privacy and dignity are maintained. Evidence: For case tracking purposes we inspected the care records of two residents. Records included pre admission and admission assessments, care plans and supporting risk assessments. The care plans and assessments covered various needs and problems including health, mobility, smoking, activities, spiritual, personal hygiene, communication, dementia, falls, nutrition, continence, skin integrity and dependency. Body maps are used to record injuries suffered by residents by incidents such as falls. Care plans and risk assessments are normally reviewed monthly. A record of health professionals visits is kept. Some of the records contained some person centred care information. Care Homes for Older People Page 12 of 26 Evidence: It was however, difficult in some cases to evidence this in supporting care records because of the current system and practices. It was discussed that the system in use was muddled and some components not completed for example weight on admission and Waterlow assessment. A requirement was made at the last inspection visit in relation to care planning and risk assessment. The registered manager confirmed that external professionals are going to provide support in setting up a person centred care planning system. Nursing and medical care is provided by external health professionals. This includes district nurses, GPs and community psychiatric nurses. District nurses hold a clinic at the home every Thursday and visit specific residents on a daily basis. Care records included correspondence in respect of hospital appointments. We looked at the medicine management procedures in the home. We saw that policies and procedures relating to medicine were comprehensive and reflected the practice followed in the home. This means staff had clear guidance when handling medicines and there is consistency. The home has good facilities to store and handle medicines. Medicine trolleys are used when administering medicines so that medicines are kept safe at all times. One person was seen to be managing their own medicines under a risk assessment. The medication administration charts were seen and indicated that they were appropriately signed and up to date. At the last inspection visit we checked certificates for training for staff handling medicines and noted that there was a regular audit that safe practices are being followed. This is done by the registered manager as part of the supervision. Residents were dressed in accordance with the time of day with attention to detail where this is important to them. The home has a dedicated hairdressing room and a hairdresser visits the home twice a week. It was observed and relatives spoken with confirmed that residents privacy and dignity at the home is excellent. Care Homes for Older People Page 13 of 26 Daily life and social activities These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives. They are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. People have nutritious and attractive meals and snacks, at a time and place to suit them. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People are mostly supported in attaining their lifestyle preferences. Meals and activities offer both choice and variety. Evidence: Arrangements are made for residents to take part in a wide range of structured activities, socialise with others and or to be as independent as possible. Residents are supported in continuing the social links they had when living in the community. Indeed one resident still attends their day club and another resident goes out to church every week. A monthly programme of activities was seen in the reception area. Activities are arranged by two coordinators. The range currently includes cultural talks and food; classical music, discussion groups, arts and crafts, special interest film shows and supper theme nights. The home has recently arranged a Mad Hatters Tea Party, a Chinese and an Egyptian theme afternoon and a celebration of St Patricks Day. It was reported at the last inspection visit that although the home does not have its own transport, transport is sometimes hired to take residents out. This would include mystery trips, garden centres and cream teas. The home endeavours to arrange a Christmas lunch in an outside venue so that residents who wish to can experience the Care Homes for Older People Page 14 of 26 Evidence: Christmas atmosphere in the community. This is in addition to the homes own inhouse Christmas celebrations and meals. There is a secure garden at the back of the home. The home is also near to a local park. The gardens were well maintained and provide pleasant areas both sunny and shady to sit out in weather permitting. A weekly Church of England Holy Communion service takes place at the home. Religious ministers from other denominations visit residents where this is requested. There is a dining area on both the Pines and Firs for residents to use if they want to. Residents spoken with indicated they enjoyed their meals. Meals were not sampled during the visit but the lunchtime meal was presented in an appetising manner, and it was observed that choices are readily available. Menus seen also evidenced choices and the home seeks to regularly get feed back from residents about the meals, including the residents and relatives meetings. Residents are regularly weighed. Chair scales are used for this purpose and are calibrated to make sure the weights are accurate. This is good practice Care Homes for Older People Page 15 of 26 Complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them know how to complain. Any concern is looked into and action taken to put things right. The care home safeguards people from abuse and neglect and takes action to follow up any allegations. People’s legal rights are protected, including being able to vote in elections. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People can be confident their concerns will be listened to. There are systems to protect people from abuse. Evidence: The home has a complaints procedure. The procedure includes contact details of the provider, the Commission and the Local Authority. A central record is kept of formal complaints, including subsequent action taken. The home also maintains another record for recording small niggles. Completed surveys confirmed that people know whom to speak to informally and formally if they were not happy. The home has safeguarding policies and procedures in place, including the multi agency procedures published by Kent and Medway. A requirement was made at the last inspection visit for staff to undertake training in relation to the safeguarding of people to prevent residents being harmed or suffering abuse or being placed at risk of harm. The registered manager confirmed that staff had undertaken training, and a copy of the up to date staff training matrix sent through to the Commission office also confirms that staff have completed training in relation to safeguarding of vulnerable people . Staff spoken with described appropriately the action they would take if they suspected abuse had taken place. The registered manager reported that any incidents that may constitute any form of abuse are immediately reported to the appropriate authorities. Care Homes for Older People Page 16 of 26 Evidence: It was reported at the last inspection visit that arrangements have been made for residents to vote in elections if they wish to exercise their civil rights. Care Homes for Older People Page 17 of 26 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The homes environment is good providing residents with an attractive, homely and clean place to live. Evidence: Areas of the home were fresh, clean, warm and tidy. Residents and visitors spoken with all indicated the home is always kept very clean. Staff should be congratulated on this. The AQAA documentation indicates improvements made to the environment in the last twelve months include for example installation of new privacy screening in shared accommodation, installation of new vanity units and cabinets in all bedrooms in the Firs unit, new furniture purchased to update bedrooms in the Firs unit, purchase and installation of new baths and hoists in communal bathrooms, armchairs have been purchased for lounges and new carpets and non-slip vinyl flooring has been installed. An environmental health inspection of the homes kitchen was carried in January 2009. The visit found the kitchen and stores to be clean and very well presented. Indeed the home has been nominated for the Clean Food Swale award. A health and safety visit was made to the home in June 2009. This resulted in two matters being identified for action. The registered manager said the matters have been dealt with. Care Homes for Older People Page 18 of 26 Evidence: As a home providing personal care, pressure relief and preventative equipment is obtained on an assessed needs basis via district nurses. It was reported in the last inspection report that the district nurse spoken with indicated the home seeks professional advice and requests the equipment in a timely manner. The home has equipment for the safe transfer of residents, including four hoists and eight moving and handling belts. New height adjustable commodes have been purchased and en suite flooring has been replaced by a soft non slip type. The home has two passenger lifts so residents can access rooms on the first floor. Corridors are fitted with handrails to help independent residents move safely around the home. The home has a laundry in which residents personal clothes and general linen is washed. The laundry is appropriately equipped with industrial type washing machines and tumble dryers, as well as facilities for staff to wash their hands. The home tries to accommodate all residents lifestyle wishes and preferences. Work is in progress to fit automatic door closures so that residents who wish to have their bedroom door open can do so. This measure will protect the safety of residents and staff at the home. Care Homes for Older People Page 19 of 26 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Staff are enthusiastic and work positively with residents to improve their quality of life. Evidence: As well as care staff, staff are employed for cooking, activities and cleaning. A maintenance man, plumber and electrician are used on a contractual basis as and when required. During our visit care staff were seen carrying out their duties in an unhurried manner and being attentive to residents. The registered manager endeavours to review staffing levels and makes changes to reflect dependency levels. This has resulted in each wing having an additional early morning carer to assist in early morning routines. The AQAA documentation states that 46 permanent staff have completed NVQ Level 2 or above. This is good practice and should provide care assistants with the skills and knowledge required to perform their roles. Ancillary staff are also encouraged and supported in attaining qualifications relevant to their roles. New staff are required to complete an induction programme, which generally follows the Skills for Care model. When completed the staff member would be expected to undertake NVQ 2 care, if they have not already achieved this. It was stated in the last inspection report that the training schedules supplied at that visit indicated that staff have received training in topics including health and safety, Care Homes for Older People Page 20 of 26 Evidence: care planning, COSHH, food hygiene, bereavement, skin, first aid, medication, fire safety, moving and handling, infection control, Parkinsons disease, dementia and managing incontinence. An updated copy of the staff training matrix has been sent to the Commission office. Staff files were inspected at the last inspection visit and found to be maintained in accordance with regulation. Staff files were not seen at this inspection visit. Care Homes for Older People Page 21 of 26 Management and administration These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is led and managed appropriately. People control their own money and choose how they spend it. If they or someone close to them cannot manage their money, it is managed by the care home in their best interests. The environment is safe for people and staff because appropriate health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately with an open approach that makes them feel valued and respected. The people staying at the home are safeguarded because it follows clear financial and accounting procedures, keeps records appropriately and ensures their staff understand the way things should be done. They get the right care because the staff are supervised and supported by their managers. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People benefit from a stable service that has a registered manager and is run in their best interests. The home has quality assurance procedures to assess and maintain standards. The health, safety and welfare of residents and staff is promoted and people are protected. Evidence: The registered manager has worked at the home for a number of years and has been registered with us since March 2009. The manager has completed the registered managers award course and the deputy manager has completed her NVQ Level 4 care course. The home is now registered to admit residents with dementia and the registered manager is seeking to enrol on a foundation degree course in dementia care. Residents, visitors and staff spoke openly during the visit about their experiences of choosing, visiting, living and working at the home and how approachable the Care Homes for Older People Page 22 of 26 Evidence: registered manager and her deputy are. Indeed management promote an open door policy and this is much appreciated. The home has developed its own quality assurance systems. Separate questionnaires are sent annually to residents and relatives. The results are analysed and made available. The home is a member of a care home association. Meetings for residents, relatives and staff regularly take place and the findings recorded. It was reported at the last inspection visit that the provider visits the home at least weekly and likes to walk around, talk with people and check up on different things. Because the provider does not write a report of the visits, a person has been nominated to visit the home at least monthly and make a report of the findings on the providers behalf. Since the last visit records have been kept of such visits on a monthly basis. Staff interviewed talked about staff meetings and the supervision sessions which the home facilitates. Supervision is carried out by staff trained to do so. It was reported at the last inspection visit that the home maintains sundry monies on behalf of most residents. Individual statements of account and cash balances are kept. The monies are used to pay for services provided or items purchased on residents behalf. Receipts are obtained and kept. A declaration has been made in the AQAA documentation that the service meets the requirements of the Fire Regulations and has appropriate and up to date policies and procedures as required by legislation. The home has internet access. This enables the registered manager to regularly access our internet site and obtain up to date professional advice and guidance. Records for both residents and staff are maintained with due regard to confidentiality. However as stated in outcome two, it was difficult for us to obtain a coherent picture of residents wellbeing because of the current system of recording care records. Care Homes for Older People Page 23 of 26 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 24 of 26 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 25 of 26 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 26 of 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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