Latest Inspection
This is the latest available inspection report for this service, carried out on 18th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Preston Lodge.
Annual service review
Name of Service: Preston Lodge The quality rating for this care home is: The rating was made on: two star good service 2 9 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tony Lawrence Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 291 Preston Road Harrow Middlesex HA3 0QQ 02089042866 02086211788 Telephone number: Fax number: Email address: Provider web address:
Preston.lodge@unicombox.co.uk Mrs Juliette Taylor Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 6 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Preston Lodge is registered to provide accommodation and care support to 6 older people. The home is a semi-detached property located on a main road. It has two floors and an attic flat. There is also an electric wheel chair lift that takes residents who are wheel chair users to the bedrooms on the first floor. There is one shared bedroom and four single rooms. The home is close to public transport services and local shops with health and social care facilities and services within easy reach of the home. The home is owned and managed by the registered manager. Entrance to the
Annual Service Review Page 2 of 6 No 2 9 0 9 2 0 0 8 home is accessible by wheel chair users and there is off street parking spaces at the forecourt of the home. The weekly fee starts at £500. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information we have received, or asked for, since the last key inspection. This included: The previous inspection report. Comments from people who use the services provided by the home. What has this told us about the service? When we last inspected the home, we made seven requirements to improve staff recruitment practice and the physical environment. As part of this review we spoke to the homes owner / manager. She told us that 5 of the requirements had been met and 2 had been partly met. As a result, Criminal Records Bureau checks had been obtained for all staff working in the home, staff had provided evidence of leave to remain and work in the UK, the homes fire safety risk assessment had been completed and residents bedrooms had been redecorated. The manager also told us that she was planning to expand the service and the requirements to refurbish the homes kitchen and improve access to the garden would be addressed as part of planned building works. As part of this review we sent confidential questionnaires to people who lived in the home and other people involved in their care. Three people living in the home returned the questionnaires we sent to them. Two people told us that they had support from relatives to complete the questionnaire. They were all very positive about the care they received at Preston Lodge. They told us they always received the care and support they needed, staff were always available when they needed them and staff always or usually listened and acted on what they were told. One person told us they always enjoyed the meals provided at the home. The other two people said they usually enjoyed the meals. All three people said they knew who to speak to if they were not happy or wanted to make a formal complaint. People also commented: On every visit I have made, I have found no fault with anything. The staff are very kind and caring and my relative always seems happy. The home makes everyone feel important. Just maintaining what they already do is fantastic. I have seen other homes and this is by far the best all round home. I am lucky my relative is there. They care for me as an individual, with respect, in a family atmosphere. Two health and social care professionals also returned the questionnaires we sent to them as part of this review. They were also positive about the care provided at Preston Lodge. They told us peoples health and social care needs were usually properly monitored, reviewed and met in the home and staff usually sought advice appropriately and acted on it. One person commented staff are always friendly and cooperative. Annual Service Review Page 4 of 6 The homes owner / manager continues to tell us about significant events affecting people living in the home. We are satisfied that these events are managed effectively and people living in the home continue to experience good outcomes. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th July 2010. However, we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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