Latest Inspection
This is the latest available inspection report for this service, carried out on 7th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Principle House.
Annual service review
Name of Service: Principle House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tracey Cockburn Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 95 Ringwood Road Walkford Christchurch Dorset BH23 5RA 01425277707 01425277026 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Principle Care Ltd Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is 6 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Principle House opened in August 2002. In June 2008 the company Principle Care Limited was taken over by Active Care Partnership. It is registered to provide accommodation and support to six adults who have a learning disability. The home is situated in Walkford, Christchurch, on the main road through the town. It is a family style home and similar in appearance to the other houses in the road. All six bedrooms are single with en-suite facilities. There is a large lounge / dining room, separate kitchen and a garden to the rear of the house. There is an area for parking at the front of the house. Accommodation is on two floors. There is also an office and staff sleep-in
Annual Service Review Page 2 of 6 NO room. Local shops are within walking distance and there is a bus route into the neighbouring town of Christchurch. Fees range from 1055.47 to 2305.73 per week. Fees are assessed on an individual basis and according to the needs of the service users. This information was accurate in January 2008 and may have changed. Readers of this report may find it helpful if they have any queries about fees to contact the Office of Fair Trading www.oft.gov.uk. The manager had copies of the last report available within the home. The report of this inspection is available from enquiries@csci.gsi.gov.uk. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA told us that improvements have been made to the decor in the home. There have also been staff changes with three people including the cook being made redundant the outcome of this is involving the people who live in the home more in preparing their own meals. They also told us that there has been four complaints about the service in the past twelve months and one safeguarding alert and investigation. Nine shifts in the past three months have been covered by agency staff. Of the eleven permanent staff seven hold national vocational qualifications at level two or above. There have been several incidents reported to us of medication errors in the home which could indicate a lack of training for staff in this area. We had survey forms returned by four social and health care professionals they told us: that the service could to the following better: follow guidelines and individual plans, use keyworkers more effectively which one person said they were starting to do. One person said they should provide a more individual service so that people can do things they would like to do as an individual and have less group activities. Another professional said: there has been very good communication between all agencies involved. they have been very good at ensuring family contact. Another social care professional said: they are good at promoting individuals needs and choice Annual Service Review Page 4 of 6 and good at supporting individuals to access community facilities and use of the resources available This person also thought the service could improve by: improving their risk assessments around incidents Three survey forms were returned by staff who work in the home who told us: Staffing levels are inconsistent Four people who live in the home returned survey forms and they told us that they knew who to talk to if they were unhappy, they all mentioned the manager by name. All four people who sent a survey form back said they thought the home was clean, that staff treat them well and that carers listen to them and act on what they are saying. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to complete a key inspection this year. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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