Care Home: Prospect Place, 6a

Similar services:

• Polesworth Group Friary Road
• Polesworth Group Pooley Heights
• Polesworth Group 32 Station Road
• Polesworth Group 70 Long Street
• Breme
• Polesworth Group 64 Long Street
• Polesworth Group 68 Long Street
• 10 Whitfield Avenue

What the care home does well People can be confident that their needs and wishes will be fully assessed before they move into 6a Prospect Place. Staff at the home do all they can to support people to settle in. People can expect highly individualised personal care. Furthermore, decisions about their lives are made in a way that protects their rights and best interests. People who live at the home have access to a wide range of social and leisure opportunities which are tailored to their individual preferences. People can eat food which they enjoy, and staff make sure that people are supported to eat a balanced and nutritious diet. People`s personal care needs are assessed and met by experienced staff. The home makes sure that people have access to healthcare support whenever this is required. Medication is managed safely. People know how to raise any concerns, and there is an open and responsive approach to managing any issues which might have an impact on people`s wellbeing. Staff know how to protect people from the risk of negect or abuse. 6a Prospect Place provides a comfortable and homely environment for people to live. The home is well maintained and there is plenty of space. People are encouraged to personalise their bedrooms with their own belongings. Staff at the home are caring and supportive, and know the people who live there well. The organisation provides a range of training which gives staff the relevant skills and knowledge. The home`s recruitment procedures help to protect people who live there, by making sure that only suitable staff are employed. The home`s manager makes sure that the home is run in the best interests of the people who live there. Health and safety is well managed and the home`s policies and procedures promote good practice. What has improved since the last inspection? The home has strengthened its already robust medication procedures, to make sure that all aspects of medication are managed safely. What the care home could do better: The home should consider whether staffing levels need to be reviewed, so that staff have more time to spend with people in social and leisure activities. Assessments of people`s moving and handling needs are not always undertaken by a suitably qualified person. Key inspection report Care homes for adults (18-65 years) Name: Address: Prospect Place, 6a 6a Prospect Place Worcester Worcestershire WR5 2AD     The quality rating for this care home is:   three star excellent service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Sarah Blake     Date: 0 4 1 1 2 0 0 9 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Adults (18-65 years) Page 2 of 27 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Care Homes for Adults (18-65 years) Page 3 of 27 Information about the care home Name of care home: Address: Prospect Place, 6a 6a Prospect Place Worcester Worcestershire WR5 2AD 01905351514 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: andrew.russell@dimension-uk.org www.dimensions-uk.org Dimensions (UK) Ltd care home 5 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 learning disability Additional conditions: The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary needs on admission to the home are learning disability - Code LD. The maximum number of service users who can be accommodated is 5. Date of last inspection Brief description of the care home 6a, Prospect Place is registered to provide residential care for up to four service users who experience a learning disability, who may also have a physical disability, and whose needs are diverse. The home is also able to accommodate one person over 65 years of age. The building is a large dormer style bungalow situated in a quiet cul-de-sac, in close proximity to the city centre, with access to a range of amenities and facilities. The home is owned and run by Dimensions (UK) Ltd., and is part of the New Dimensions Group, which, as the parent company, provides strategic direction and a range of functional support services. The stated purpose of the organisation is, to work with people with learning difficulties, supporting them to make choices and to exercise control over their lives, Care Homes for Adults (18-65 years) Page 4 of 27 Over 65 0 5 Brief description of the care home and the main aim of the home is, to deliver a person-centred response to the needs and aspirations of the people we support. Care Homes for Adults (18-65 years) Page 5 of 27 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: three star excellent service Choice of home Individual needs and choices Lifestyle Personal and healthcare support Concerns, complaints and protection Environment Staffing Conduct and management of the home peterchart Poor Adequate Good Excellent How we did our inspection: This was an unannounced inspection. One inspector spent half a day at the home, talking to the staff, and looking at the records, which must be kept by the home to show that it is being run properly. The focus of our inspections is upon outcomes for people who live in the home and their views of the service provided. We looked in detail at the care provided by the home for one person. This included observing the care they receive, discussing their care with staff, looking at care files, and focusing on outcomes. Tracking peoples care helps us understand the experiences of people who use the service. The service had previously completed an Annual Quality Assurance Assessment (AQAA). The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Some of the managers comments have been included within this inspection Care Homes for Adults (18-65 years) Page 6 of 27 report. The information from these sources helps us understand how well the home is meeting the needs of the people using the service. Care Homes for Adults (18-65 years) Page 7 of 27 What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. Care Homes for Adults (18-65 years) Page 8 of 27 The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Adults (18-65 years) Page 9 of 27 Details of our findings Contents Choice of home (standards 1 - 5) Individual needs and choices (standards 6-10) Lifestyle (standards 11 - 17) Personal and healthcare support (standards 18 - 21) Concerns, complaints and protection (standards 22 - 23) Environment (standards 24 - 30) Staffing (standards 31 - 36) Conduct and management of the home (standards 37 - 43) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Adults (18-65 years) Page 10 of 27 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them, what they hope for and want to achieve, and the support they need. People can decide whether the care home can meet their support and accommodation needs. This is because they, and people close to them, can visit the home and get full, clear, accurate and up to date information. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between the person and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People can be confident that their needs and wishes will be fully assessed before they move into 6a Prospect Place. Staff at the home do all they can to support people to settle in. Evidence: The home provides a clear and detailed Service User Guide, which explains what life is like at 6a Prospect Place, and tells people what they can expect from the service. The home has not admitted anyone since the last inspection, but the there are clear procedures in place for admissions, to make sure that people have the information they need and to help them settle in. The homes procedures state that full assessments of peoples needs are carried out before people move into, so that the home can be sure that it is able to meet peoples individual needs, and so that staff know the care and support that needs to be provided. Care Homes for Adults (18-65 years) Page 11 of 27 Individual needs and choices These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s needs and goals are met. The home has a plan of care that the person, or someone close to them, has been involved in making. People are able to make decisions about their life, including their finances, with support if they need it. This is because the staff promote their rights and choices. People are supported to take risks to enable them to stay independent. This is because the staff have appropriate information on which to base decisions. People are asked about, and are involved in, all aspects of life in the home. This is because the manager and staff offer them opportunities to participate in the day to day running of the home and enable them to influence key decisions. People are confident that the home handles information about them appropriately. This is because the home has clear policies and procedures that staff follow. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People can expect highly individualised personal care. Furthermore, decisions about their lives are made in a way that protects their rights and best interests. Evidence: We looked in detail at the records of one person who lives at the home. We saw that the persons needs had been assessed and were clearly described in a My Needs document. Care plans were very detailed and explained clearly how staff should support the person with their own individual needs. There were clear guidelines in place for staff about the action required to meet basic and complex needs such as communication, mobility, eating and drinking and personal hygiene. The home operates a key worker scheme, and in the AQAA, the manager told us Each person has a Keyworker and co-Keyworker that helps with planning, making choices and ensuring that what the person wants to happen does happen. There was also good evidence that peoples relatives and appropriate professionals were fully involved in the development of care plans. People who live at 6a Prospect Place have complex Care Homes for Adults (18-65 years) Page 12 of 27 Evidence: needs and are unable to make independent decisions about their lives. It was very positive to see that the home works closely with their relatives regarding routine decisions. Where more difficult decisions have to be made they are discussed as part of a review process or at a best interest meeting. Observations made during the inspection indicated that support workers have a good understanding of peoples needs and their likes, dislikes and preferences and we found that staff were able to understand each persons non-verbal communication such as body language, signs or gestures and facial expressions. We saw that care plans included a wide range of individual risk assessments. They covered areas such as moving and handling, mobility, use of wheelchairs, PEG feeds and use of bed rails. Care Homes for Adults (18-65 years) Page 13 of 27 Lifestyle These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They can take part in activities that are appropriate to their age and culture and are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives and the home supports them to have appropriate personal, family and sexual relationships. People are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. Their dignity and rights are respected in their daily life. People have healthy, well-presented meals and snacks, at a time and place to suit them. People have opportunities to develop their social, emotional, communication and independent living skills. This is because the staff support their personal development. People choose and participate in suitable leisure activities. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who live at the home have access to a wide range of social and leisure opportunities which are tailored to their individual preferences. People can eat food which they enjoy, and staff make sure that people are supported to eat a balanced and nutritious diet. Evidence: In the AQAA, the manager told us that people enjoy a wide range of activities within the home and the wider community and our findings confirmed that to be the case. We saw that one person enjoyed regular visits to the local snoezelen and also enjoyed reiki, cookery and music sessions. The records we looked at included individual, person-centred activity plans that had focused on the needs, wishes and interests of the individual. Daily records confirmed that people had participated in the activities programmed. The home has its own Care Homes for Adults (18-65 years) Page 14 of 27 Evidence: adapted vehicle, so that everyone can access community facilities. We saw that people were also supported to occupy themselves at home with activities such as musical instruments, sensory equipment and cooking. There was good evidence that the home values the involvement of relatives who act as advocates for their sons or daughters and they are made welcome at the home. A relative who completed one of our surveys told us the home always helps their relative keep in touch with them, and said they always support people to live the life they choose. Comments were highly positive and included B (name of person) has a very good quality of life. Discussion with staff on duty and care plans in place indicated that people who live at the home are involved, as much as possible, in the daily routines of the home, for example shopping, cooking and laundry. Menus are tailored to peoples likes and dislikes, and staff had received specialist training to support those service users requiring gastrostomy feeding regimes. Once a year, a person-centred plan for the next year for each person living at the home, called a PATH, is prepared following meetings with the person, their key worker, the homes manager and any other people whom the person wishes to invite, such as family members or advocates. We saw an example of a PATH, which showed clearly what the person would like to achieve during the next year, and how their hopes and aspirations could be met. Care Homes for Adults (18-65 years) Page 15 of 27 Personal and healthcare support These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People receive personal support from staff in the way they prefer and want. Their physical and emotional health needs are met because the home has procedures in place that staff follow. If people take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it in a safe way. If people are approaching the end of their life, the care home will respect their choices and help them to feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Peoples personal care needs are assessed and met by experienced staff. The home makes sure that people have access to healthcare support whenever this is required. Medication is managed safely. Evidence: Due to the nature of their disabilities, people living at the home require full assistance with their personal care. Personal care is provided in the privacy of their own rooms or in the bathroom. We looked at care plans and these included clear instructions to staff about the support required with personal care. The care plans were very detailed, highly personalised, and reflected peoples likes and preferences. We spoke to staff, who showed a good understanding of peoples needs, and had learnt to understand their moods and gestures, and adapted support accordingly. For example, one care plan said C (name of person)s need for personal space must be respected C does not like to be touched. Feedback we received from surveys and observations we made on the day confirmed that personal care provided was of a high standard. We looked at health records, Care Homes for Adults (18-65 years) Page 16 of 27 Evidence: which were in the form of a Health Action Plan (HAP), and these included comprehensive details about peoples health needs. There was good evidence that the home worked closely with a wide range of health professionals including GPs, Community Nurses, Physiotherapists, Occupational Therapists, Dentists and Dieticians to ensure that peoples health needs are met. Daily records showed that routine and specialist health matters were appropriately monitored, and staff had received specialised training in areas such as specialist feeding. Feedback from staff and training records confirmed that staff undertake appropriate training so that they handle and administer medication safely. The home has appropriate medication policies and procedures in place, and we saw that these included comprehensive guidance on matters such as what action to take if people use as required medicines or refuse medication. Medication records were fully complete with no evidence of any gaps or omissions. All routine medication was stored in each persons bedroom in a small locked metal cabinet and other specialist equipment was stored discreetly in peoples bedrooms. Care Homes for Adults (18-65 years) Page 17 of 27 Concerns, complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them, know how to complain. Their concern is looked into and action taken to put things right. The care home safeguards people from abuse, neglect and self-harm and takes action to follow up any allegations. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People know how to raise any concerns, and there is an open and responsive approach to managing any issues which might have an impact on peoples wellbeing. Staff know how to protect people from the risk of negect or abuse. Evidence: The home has a complaints policy which is available to everyone living at the home and their relatives. In our surveys, relatives confirmed that they knew how to make a complaint or raise a concern and that they were confident that any issues would be taken seriously and acted upon. The manager told us that the home had not received any complaints in the past year. We, the Commission, have not received any complaints about the service since the last inspection in 2007. In the AQAA, the manager told us that staff undertake training in the protection of vulnerable adults, and this was confirmed by staff at the time of our visit. There is a clear policy in place that includes guidance on how to protect people from the risk of neglect or abuse. The homes recruitment procedures help to protect people by making sure that only suitable staff are employed to work at the home. We say more about this in the section on Staffing. Care Homes for Adults (18-65 years) Page 18 of 27 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, comfortable, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. People have enough privacy when using toilets and bathrooms. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. 6a Prospect Place provides a comfortable and homely environment for people to live. The home is well maintained and there is plenty of space. People are encouraged to personalise their bedrooms with their own belongings. Evidence: 6a Prospect Place is a dormer bungalow situated at the end of a cul-de-sac in Worcester. The home has been furnished and equipped for people with physical disabilities. The home is fully accessible, and communal areas included an open plan lounge, dining room and kitchen and a sensory room. Most of the bedrooms are on the ground floor, and the night staff sleep in a designated room on the ground floor, so that they are easily accessible if needed at night. We saw that everyone living at the home had private, well-equipped bedrooms with tracking hoists so that all transfers could be carried out safely. All bedrooms were individually decorated and furnished, and personalised with individuals belongings. The home has hoisting equipment, and bathroom and toilet facilities designed to meet the needs of people with disabilities. Moving and handling equipment was in place and Care Homes for Adults (18-65 years) Page 19 of 27 Evidence: had been serviced and maintained in safe working order. In the AQAA, the manager told us The communal areas of the home have all recently been decorated, and we saw that all areas of the home looked well maintained when we visited. We saw that staff were using personal protective equipment, such as gloves and aprons, whenever they were providing personal care. All bathrooms and toilets had hand washing facilities. The home was fresh and clean, and in our surveys, people told us that the home is always kept clean. Care Homes for Adults (18-65 years) Page 20 of 27 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent, qualified staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable. People’s needs are met and they are supported because staff get the right training, supervision and support they need from their managers. People are supported by an effective staff team who understand and do what is expected of them. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Staff at the home are caring and supportive, and know the people who live there well. The organisation provides a range of training which gives staff the relevant skills and knowledge. The homes recruitment procedures help to protect people who live there, by making sure that only suitable staff are employed. Evidence: In our surveys, people told us that the staff at 6a Prospect Place are kind and caring. At the inspection, we saw that the staff obviously know the people who live there well, and are committed to providing a good service. Some staff told us that they would like more opportunity to spend time with the people who live at the home, and that they were not always happy that the staffing levels did not allow them to do as much of this as they would like. Staff undertake a wide range of training to ensure that they have the appropriate knowledge and skills to do the job. Staff training records showed a wide range of training. This included: specialist feeding such as PEG (percutaneous endoscopic gastrostomy), fire safety, adult protection, moving and handling, medication administration, and appointed persons first aid. Care Homes for Adults (18-65 years) Page 21 of 27 Evidence: During the course of the inspection three members of staff were spoken with and they confirmed that access to staff training was good. In the AQAA, the manager told us all staff are now NVQ trained or working towards. Staff records showed that recruitment is carried out so that the home can make sure that only suitable staff are employed. The home does not allow anyone to start work until a Criminal Records Bureau (CRB) check has been received, and two written references have been received, one of which is from a previous employer. Care Homes for Adults (18-65 years) Page 22 of 27 Conduct and management of the home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is run and managed appropriately. People’s opinions are central to how the home develops and reviews their practice, as the home has appropriate ways of making sure they continue to get things right. The environment is safe for people and staff because health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately, with an open approach that makes them feel valued and respected. They are safeguarded because the home follows clear financial and accounting procedures, keeps records appropriately and makes sure staff understand the way things should be done. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The homes manager makes sure that the home is run in the best interests of the people who live there. Health and safety is well managed and the homes policies and procedures promote good practice. Evidence: The home is managed by a knowledgeable manager with many years of experience in working in this field. The manager has been registered with the Commission, which means that she has been judged to have the skills and knowledge necessary for managing the home. We spoke to staff and they confirmed that the manager is open and approachable, and they felt that she provided them with a clear sense of leadership and direction. The homes AQAA was sent in when we asked for it, and it was detailed and gave us useful information about the home. It showed us that the manager had a good understanding of the National Minimum Standards and a clear understanding of the self assessment process. The AQAA demonstrated that the manager has a good knowledge of what the home does well and where they need to improve. Care Homes for Adults (18-65 years) Page 23 of 27 Evidence: The manager works with staff and the people who live at the home to develop a PATH for the whole home. This gives a clear sense of direction for the home, and helps everyone to work together as a team for the benefit of the people who live there. The home works within the framework of Dimensions policies and procedures, and these were available in the office on the day of inspection and easily accessible to staff. All records required by us were in place and provided at our request. A range of safety certificates were viewed including fire, emergency lighting, automatic fire alarm detection and electrical installation certificates, all of which were in order. Copies of accident reports were maintained at the home and demonstrated that incidents and accidents were handled appropriately. Care Homes for Adults (18-65 years) Page 24 of 27 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 25 of 27 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 35 You should consider reviewing staffing levels so that you can be sure that peoples individual needs can be met at all times. You should ensure that moving and handling assessments are carried out by a suitably qualified person. This will help to ensure that peoples mobility needs are met. 2 42 Care Homes for Adults (18-65 years) Page 26 of 27 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 27 of 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!