Latest Inspection
This is the latest available inspection report for this service, carried out on 28th May 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Queen Alexandra Hospital Home.
Annual service review
Name of Service: Queen Alexandra Hospital Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Beth Tye Date of this annual service review: 2 8 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Gifford House Boundary Road Worthing West Sussex BN11 4LJ 01903213458 019032194151 matron@qahh.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: Queen Alexandra Hosptal Home Limited Number of places (if applicable): Under 65 Over 65 60 0 The maximum number of service users to be accommodated is 60 The registered person may provide the following category of service: Care home with nursing (N) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category: Physical disability (PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Queen Alexandra Hospital Home is situated in a residential area of Worthing with local shops and other amenities within walking distance. The seafront and beach are close by. The majority of residents living at the home are ex-servicemen or women who have chosen the home because of its connections with the armed forces. The home has recently completed a major new building project, which has increased the number of single bedrooms available at the home to 36 and provides a new occupational therapy, physiotherapy unit and further communal areas. The home has two separate wards Alexandra Ward and Norfolk Ward. Further major building works are currently
Annual Service Review Page 2 of 6 being carried out in 2008 to the north end of Norfolk Ward and when complete will provide additional single and double en suite rooms. The fees for the home are per week and are based on assessed need and are banded on low #719.33, medium #822.83 and high needs #947.03. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This Annual Service Review was completed on 28th May 2009 The last key inspection was completed on 29th May 2008 We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the agency is still providing a good service and that they know what further improvements they need to make. We received comments from staff and service users. All continue to be generally satisfied with the quality of the care the agency provides and that overall the care provided is GOOD. Some issues raised in the feedback forms relate to staffing, service users choices and one to one activities. The service users said: The carers are excellent, very kind and caring There is nothing about the home I am not happy with Generally I am happy in the home The home has a sunny atmosphere with wonderful staff who create an atmosphere of calm Compared to most homes I have visited this in the top bracket. In per centage terms 80 Some staff said: I feel the number of staff are inadequate for the growing needs of the service users. The staff just dont get enough time to give the clients time for mental stimulation which I feel is as important as their physical needs In general the care is Annual Service Review Page 4 of 6 good but given the rising dependency of new and existing residents it is becoming more difficult to meet each residents needs I feel we need more support from managers With the increasing numbers of Acquired Brain Injury clients that the home are having I dont feel that the training is given, and also the growing numbers of young clients which I feel the home isnt stimulating enough for them. Other staff said; The day trips are good. Good care is given The service strives to balance a homely caring environment with nursing and clinical expertise. There is a high emphasis placed on rehabilitation and individual social needs We have an excellent Matron who plays a pivotal role and is very approachable. We provide a high standard of care in a comfortable well equipped environment. The health professionals said: The standard of care in both nursing and therapeutic terms is of a very high standard. Weekly meetings are arranged to ensure continuity of care from those disciplines attending All residents are dealt with at a very personal level There are occasions when the lines of communication are not as efficient as they could be, some improvement could be implemented More external activities would be beneficial I have worked at QAHH for the past 12 years and the care shown and given by the majority of staff has always been exemplary The home maintains each residents dignity and supports them in all the ways The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 31st May 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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