Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Redwood Care Centre.
Annual service review
Name of Service: Redwood Care Centre The quality rating for this care home is: The rating was made on: two star good service 2 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Williamson Date of this annual service review: 2 0 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 179 Epsom Road Merrow Guildford Surrey GU1 2QY 01483532562 01483306514 admin.redwood@careuk.com manager.burroughs@careuk.com Care UK Community Partnerships Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Gillian Sampson-Hudson Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 50 The maximum number of service users to be accommodated is 50 The registered person may provide the following category of service: Care home with Nursing (N) to service users of the following gender: Either whose primary care needs on admisison to the home are within the following category : Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Redwood Care Centre is a purpose built care home with nursing for fifty older people of either gender, over 65 years of age. Service provision includes short and long term care also intermediate care. The South West Surrey Social Care Team and Guildford
Annual Service Review Page 2 of 7 2 6 1 1 2 0 0 8 and Waverley Primary Care Trust provide assessment and therapeutic services in two dedicated units, comprising of 20 beds. The aim is to provide care for people in these units on a short-term basis to support them in moving back home after a period in hospital or onto to other suitable care settings. The care in all units is provided by the registered organisation, Care UK Community Partnership. This is a national independent provider of health and social care services working in partnership with Local Authorities and Primary Care Trusts. The accommodation is single storey and wheelchair accessible throughout. Bedrooms are all single occupancy with washbasins and emergency call bells, in five living units, each of ten beds. The units have their own communal lounges with television and music centre; combined dining rooms and open plan kitchenettes. These are comfortably furnished and domestic in style and character, with accessible bathing and toilet facilities and access to enclosed, well - maintained grounds. There is ample communal sitting areas throughout the building and a large lounge used for social activities. Parking spaces are to the front and rear of the premises. The home is situated in a residential area close to Guildford town. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed complaints or allegations. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection report. The service history. Random sample surveys of people who use the service and their representatives. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. This was clear and gave us all the information we asked for. We looked at the information in the AQAA, the service history, and additional information received since the previous inspection and it is our judgement that the home is still providing a good service and that they know what improvements they have to make. The home continues to operate a structured admission procedure for all prospective residents regardless of their length of stay. The AQAA indicated that care plans which are person centred are are based on good needs assessments and consultation with residents and relatives. These are reviewed and updated regularly and when needs change. The AQAA describes the activities in place which meets individual needs and choice. The manager stated that by listening to residents they plan to increase the activity programme, provide more trips out and community participation. Plans are in place to employ a second activities coordinator, and to re landscape the gardens to make them accessible to wheelchair users, and to raise some flower beds to promote gardening activity. Residents are encouraged to follow a healthy eating plan and their nutritional needs Annual Service Review Page 4 of 7 are catered for. The chef is in daily contact with residents and they are also encouraged to take an active part in menu planning. Ten residents survey forms were returned to The Care Quality Commission. They all had positive feedback regarding the home and the quality of care received. The home has a complaints procedure in pace and all residents and their relatives have a copy of this procedure. The AQAA describes the complaints procedure to be robust and promotes equal opportunity. All complaints are taken seriously and acted upon. There have been eight complaints recorded in the home in the last twelve months, all of which have been resolved in a timely fashion using this procedure. There is also a safeguarding vulnerable adults procedure in place and the manager stated that all staff undertake training regarding safeguarding during their induction period. The manage attended Surreys promotional campaign during the summer on raising safeguarding awareness and has cascaded this to the staff team. There is an ongoing maintenance and refurbishment programme in place and rooms are redecorated as required, and carpets and furniture replaced as necessary. The AQAA stated that a head housekeeper was employed recently to take responsibility for cleanliness and hygiene. Robust recruitment and vetting of staff ensure the safety of the residents. The AQAA indicated that residents are informally involved in the recruitment of staff. All staff have a training and development profile in place. They all undertake a two week induction programme in line with the Common Induction Standards. NVQ is also ongoing at various levels. Quality audits of the service are undertaken and surveys are sent to residents, relatives, health care professionals and other people with an interest in the service. Feedback is analysed and acted upon. Other quality assurance systems include residents meeting, relatives meetings twice a year, a suggestion box, comments book on each unit, audits of catering, medication audits, reviews of care and housekeeping checks. The AQAA describe in length the measures taken to promote the health, safety and welfare of the residents and the staff. Health and safety policy documents are in place and all staff are instructed in health and safety policies and procedures. Accidents and incidents are recorded and reported in accordance with legislation. The home is well managed by a competent manager and a dedicated team of senior qualified staff. The home continues to inform The Care Quality Commission of any relevant evens that have occurred since the last inspection and they have shown that they have managed issues well. They work well with The Care Quality Commission and have shown that their service continues to provide good outcomes for people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 26th November 2101. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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