Latest Inspection
This is the latest available inspection report for this service, carried out on 18th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ridgewood Drive (1).
Annual service review
Name of Service: Ridgewood Drive (1) The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lesley Garrett Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Ridgewood Drive Old Bisley Road Frimley Surrey GU16 9QF 0127662668 0127662668 Telephone number: Fax number: Email address: Provider web address:
www.new-support.org.uk Dimensions (NSO) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 Ridgewood Drive is a purpose built, detached bungalow set in a private residential area, located in Frimley, close to the town of Camberley. The home is owned and managed by New Support Options Limited and provides accommodation and care for up to five people with learning disabilities and or physical disabilities. All areas of the home are easily accessible and the doors and hallways are wide enough for wheelchair access. Communal areas are arranged and furnished in a comfortable, homely way and there are ample toilet and bathing facilities. All bedrooms are single occupancy and of
Annual Service Review Page 2 of 6 a good size, and all have a wash basin. No rooms have en-suite facilities. There is a garden to the rear of the property that is fully accessible to the residents and parking for several cars at the front of the building. The home has its own vehicle for accessing activities in the local community, trips out and attending day centres. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and brief but contained the information that had been requested. Surveys had been sent to the home for distribution by the manager. Some surveys have been returned and will be included in this report. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The AQAA told us that all people wishing to use the service benefit from a preadmission assessment. Following the assessment support plans are written and these are person centered and health action plans are also written. The care plans are reviewed regularly and, when there is a change. During the past twelve months, the manager told us, staff skills have improved with regard to the person centred approach, which has been a benefit for the people usuing the service. The manager also told us that the commitment of the staff team focussed well on meeting individual needs and this is reflected in outcomes from the plans being achieved and evidenced well.Staff have improved their listening and communication skills with the people using the service and therfore discussions at team meeting have enabled outcomes to be achieved in a positive way. The manager also told us that the commitment of the staff team focussed well on meeting individual needs and this is reflected in outcomes from the plans being achieved and evidenced well.Staff have improved their listening and communication skills with the people using the service and therfore discussions at team meeting have enabled outcomes to be achieved in a positive way. Annual Service Review Page 4 of 6 The manager also states in the AQAA that decoration of some bedrooms has taken place and the corridors have been painted. Plans for the coming year include the installation of a new kitchen. The AQAA told us that the home had received no complaints during the past year and no referrals under the local authoritys safeguarding adults procedures. Staff who returned surveys to us confirmed that all the necessary pre-employment checks were carried out prior to them commencing their employment. One staff member said I have had several training days over the past year. The communication between staff and the people we support is very good. Another told us Staff at Ridgewood care about the people we support. The home is clean with a relaxed environment. We were also told The management team are very supportive of each other and constantly encourage all staff to maintain standards. People who use the service also returned some survey forms to us. They had been assisted to complete these forms by relatives or members of the staff team. Comments included They support me to live the life I want. I can go out where I want to go. My room is kept tidy and clean. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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