Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ridgway Court.
Annual service review
Name of Service: Ridgway Court The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Jewell Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 48 Ridgway Road Farnham Surrey GU9 8NW 01252715921 01252821775 julie.hynd@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Abbeyfield Wey Valley Society Limited Number of places (if applicable): Under 65 Over 65 16 0 16 0 16 0 The maximum number of service users to be accommodated is 16. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP) Physical disability (PD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ridgeway Court is owned and managed by the Abbeyfield Way Valley Society Ltd. The society is a non-profit making charitable organisation made up of voluntary committee members who also own a further three registered services in the Surrey area. The home was opened in July 2007.
Annual Service Review Page 2 of 7 None The home is registered to provide residential care for up to sixteen older people, including people who have dementia and some physical disability. The home is located in a residential area close to the town of Farnham and some local shops. There is ample car parking space available at the back of the building. The home is presented across two floors with a passenger lift and stairs providing access to the first floor. Residents accommodation consists of sixteen single occupancy bedrooms all of which provide toilet en suite facilities with fourteen also providing showers as well. Assisted bathroom facilities are also provided with specialist bathing equipment as necessary. There are two communal lounge areas and a dining area. The residents can also access a well maintained and secure garden area. The homes literature states that The ethos of the home is to provide A Home from Home culture ensuring that the Residents are cared for as individuals in the way they wish to be cared for. The manager confirmed that the fees are currently £580 to £610 per week, depending on the services and facilities provided. Extra such as hairdressing, chiropody, toiletries are additional costs. Refer to the homes literature for the actual amounts charged for any additional costs. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This Annual Service Review was undertaken on the 12th of November 2009. We looked at all the information that we have received, or asked for, since the last key inspection. This included; 1) The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Any information we have about how the service responded to and manages complaints and safeguarding adult referrals. 3) The previous key inspection which was undertaken on the 20th November 2007 and Annual Service Review completed on 27th October 2008 and any other visits that we have made to the service in the last 12 months. 4) Relevant information from other organisations, such as the local authority. 5) Information from people that use the service or from those that visit it. This was obtained by the Care Quality Commission sending out surveys to the home. Twenty were returned to the Commission and their contents are included in this review. Nine were returned from residents, six from relatives, five from health care professionals and six from staff. 6) In addition the registered Manager Julie Hynd was contacted by telephone for up to date information about the service and to feedback some of the comments provided by health care professionals, residents and relatives through completing the surveys sent to the home. What has this told us about the service? The home returned the Annual Quality Assurance Assessment (AQAA) within the dates required. This provided comprehensive information about what the home does well, but did not always provide clear information about what the help felt it could improved upon. This was fedback to the manager. This document highlighted some future plans for the service over the next twelve months which will benefit residents, this includes the ongoing improvements to the environment, development of a website, continue with the development of person centred planning and to seek the views of a other stakeholders involved in residents care about the quality of the services and facilities provided. The AQAA also highlighted the many improvements that have been made in the previous twelve months. This included changes to the level of medical information being obtained and admission documentation. Residents have benefited from the further development of an activities programme. Residents are now provided with information on safeguarding Adults, Mental Capacity and Complaints. Some Annual Service Review Page 4 of 7 refurbishment had been undertaken including the replacement of some carpets and furniture and the redecoration of some communal areas. Opportunities for staff training have expanded to provide a range of mandatory and specialist areas of training. The home confirmed that they have attained Investors in People award in April 2009, which is further evidence of the homes commitment towards staff training and development. The last key inspection report was positive and identified that the home provides good outcomes for residents. The home was particularly noted to do well in providing an open and inclusive approach, staffing, good standard of environment and in the links with family and friends. Two shortfalls in practises were noted these related to the need to ensure that the information about the home was specific to the home and that the safeguarding adults procedure was updated. The manager confirmed the action they have taken to address. An established manager remains in place with much positive feedback received regarding the management of the home. A sample of feedback received included the home is well run and the manager has a good rapour with staff and residents the home manager always has an open door policy and is very approachable and always listens to any concerns I have about residents and the manager is always there for advice and give guidance or even help with care work if needed. All persons consulted generally spoke positively about their experiences of the home. A health care professional fedback the service provides a well run residential home for the elderly and is small enough to allow for a homely atmosphere and individual needs. A sample of residents comments included there is a cheerful friendly atmosphere at all times the home looks after me very well looking after me and listening to me and the meals are very good we are really well looked after informal activities. The manager reported that there remains minimal staff turnover Residents feedback regarding staff included always available if we want to talk to anyone staff always very helpful and the staff are very kind and very helpful. A staff member commented it is a small home and so thee is a good relationship with staff and residents. The staff ratio is good and plenty of time to do activities and chat on a one to one basis with residents. Health care professional fedback included carers are usually very helpful and respectful of residents needs and all the staff seem to work hard to keep all the residents healthy, happy and occupied. A sample of feedback from health care professional about health related issues included liaises well with the district nurse team reports any health concerns promptly overall the service manager always informs the district nurse team of any nursing problems early and in my opinion provides a good service and appropriate visit requests always have someone there who knows what is going on. Consistent feedback was received from residents and relatives who all felt confident to raise any concerns that they had with the home. There is a quality monitoring process in place to enable the views of residents, staff and relatives to be actively being sought, listened to and any action taken to improve service delivery. A staff member commented if I think of something to improve the
Annual Service Review Page 5 of 7 service I can tell the home manager and if at all possible if it would improve she helps us to implement our ideas. Changes to the menu, staffing deployment during meals and activities have been implemented as a result of feedback received. A health care professional when asked if there was any areas to improve upon fedback few more planned outings and for staff to accompany individual residents to go to local shops. This was fedback to the manager who confirmed that the home already provides weekly shopping excursions along with daily support to anyone who wishes to visit nearby shops. In addition the home organises outings which the friends of Abbeyfield but would check that this service is widely publicised. A resident fedback that they felt that some aspects of the laundry services could be improved. The manager was aware of this fedback and spoke of the additional measure put into place to ensure that this resident laundry was returned within hours. A staff member fedback that I feel that as it is a charity run home the staff are expected to raise funds for residents outings etc, we do this by raffles and sponsored runs etc I believe this is not down to staff. The manager stated that they have an activities budget to fund the various outings and activities and do not rely on fundraising activities. Two raffles are held each year to fund the prizes for twice weekly bingo games to ensure that this can remain free for people to play. The home continues to notify the commission of certain events that involve and effect residents, this includes accidents. There have been no safeguarding adult protection referrals or complaints made about the home since the previous inspection. The information provided by the home and other sources confirmed our previous judgement that the home continues to provide good outcomes for residents. What are we going to do as a result of this annual service review? There will be no change to the inspection plan and we will do a key inspection by the 20th November 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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