Latest Inspection
This is the latest available inspection report for this service, carried out on 21st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rivendell [Chudleigh].
Annual service review
Name of Service: Rivendell [Chudleigh] The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andrea East Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Woodway Street Chudleigh Newton Abbot Devon TQ13 0NE 01626853943 01626854621 hftrivendell@hft.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability HF Trust Ltd Number of places (if applicable): Under 65 Over 65 36 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no registration changes in the last 12 months. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rivendell is one of a number of homes provided by HFT and is registered to accommodate up to 36 adults with a learning disability. The home is located just outside the small town of Chudleigh, and comprises of three residential units (each of two houses) around a core building. Most of these houses were built over twenty years ago and are domestic in style. In addition there are three more modern day services buildings and some offices. Three former residents also live on site as tenants of HFT (under the Supporting People arrangements). A wide range of day services is offered on site for the residents, and for the residents of a smaller satellite home in Kingsteignton also run by HFT. At the time of this inspection a programme of improvements was being implemented.
Annual Service Review Page 2 of 6 This involves changes in nearly all aspects of the running of the home such as day services, staffing and care planning. The weekly current fee levels for Rivendell range from: #368 to #1,822. Additional charges are made for some leisure activities, hairdressing, holidays, personal toiletries, partial television licence, and papers/magazines. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last inspection or annual service review.This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment tool that focuses on how well outcomes are being met for people using the service. It also gave some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. The previous inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment when we asked for it. It was clear and included all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. Surveys from the people living at the home said that staff always treated them well, that they knew how to make complaints or raise concerns and that they were involved in their care. Surveys from staff said that what the home did well, was to give people opportunity to try new things and to provide a variety of activities on and off the premises. One survey said everyone is enthusiastic and committed. Four out of five staff surveys said that the way the home can improve was to look at better ways of communicating across the staff teams and in the recruitment and retaining of staff. They indicated that increased numbers of staff would l improve communication and give more opportunity to participate in activities with the people living at home. The home continues to let us know about things that happened since the last inspection and they have shown they manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We will continue to monitor the service, through our inspection process, the homes annual quality assurance assessment and feedback from people using the service, relatives and outside agencies. However we can inspect the service at any time if we have concerns about the quality of service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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