Care Home: Rockleaze

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What the care home does well People are supported by long standing staff team who assist them in all aspects of their lives. Feedback from the residents was positive about their lives in the home. The environment is clean and welcoming, homely place where people are encouraged to express their views. Good systems are in place which ensure that people`s end of life wishes are carried through to provide dignity and respect during their illness and death. Individuals said " I enjoy it here the staff are good." The service is managed well to suit the people who live at the home. There is a good cohesive team of staff. What has improved since the last inspection? People can be assured that a comprehensive care plan has now been put in place which details their needs, this ensures that there is an open and transparent service being provided. The care plans are being reviewed on a regular basis, which ensures that people`s changing needs are being met and recorded. There are clear guidelines of support for people who may display challenging behaviour. What the care home could do better: No requirements have been given on this occasion only a recommendation which relates to CRB checks; which can be seen as good practice to have staff criminal records checks to be repeated every three years. This is to maintain people`s safety and to keep them free from risk of neglect and abuse. Key inspection report Care homes for adults (18-65 years) Name: Address: Rockleaze 56 Lower Hanham Road Kingswood South Glos BS15 8QP     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Kath Houson     Date: 1 2 0 5 2 0 1 0 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Adults (18-65 years) Page 2 of 28 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. www.cqc.org.uk Internet address Care Homes for Adults (18-65 years) Page 3 of 28 Information about the care home Name of care home: Address: Rockleaze 56 Lower Hanham Road Kingswood South Glos BS15 8QP 01179673395 01179619515 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Mr Jonathan Short Name of registered manager (if applicable) Mr Jonathan Short Type of registration: Number of places registered: care home 10 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 learning disability Additional conditions: The maximum number of service users who can be accommodated is 10. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) Date of last inspection Brief description of the care home Rockleaze is a care home which provides personal care and accommodation for 10 people with a learning disability. The home can be described as a large double fronted Victorian domestic house, which has been extended over the years. The home can be found in the residential area of Kingswood and Hanham borders of Bristol. The property is situated on an elevated corner position on the Lower Hanham Road and provides excellent views over Bristol and South Gloucestershire areas. The buildings and gardens are well kept and the front garden provides seating for the individuals living in the home. Care Homes for Adults (18-65 years) Page 4 of 28 Over 65 0 10 2 1 0 4 2 0 0 9 Brief description of the care home Considerable work has been undertaken internally over the last two years. The rooms are furnished to a high standard and the home is pleasant and comfortable. Local shopping and other amenities in Hanham are within walking distance and the Kingswood shopping area is a short drive away and enjoyed by people who use the service. The home is on a bus route accessing both places and the centre of Bristol. The home also has its own transport with an easy access vehicle, enabling either small or larger groups to go on trips from the home. The home is staffed 24 hours a day with the provider/manager living at the premises. The service aims to provide a comfortable place to live and for the individuals to have opportunities to lead the life they choose as independently as possible. The fees at the time of publishing this report range from £455- £700 per week. Mr Jonathon Short is the owner and registered manager for the home. Care Homes for Adults (18-65 years) Page 5 of 28 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Individual needs and choices Lifestyle Personal and healthcare support Concerns, complaints and protection Environment Staffing Conduct and management of the home peterchart Poor Adequate Good Excellent How we did our inspection: This was an unannounced visit as part of the key inspection process. The purpose of this visit was to review the requirements and the recommendations from the previous visit in April 2009 and to monitor the quality of the service provided to the people living at Rockleaze Care Home. The Care Quality Commission has not received any complaints in the last 12 months. We looked at the information received such as the residents and staff surveys and the homes Annual Quality Assurance Assessment (AQAA). The visit was made on 26th of April, 5th May and was finally completed on the morning of 11th May 2010. During the visit we talked with the people who use the service, the staff and the owner/manager. We looked at information about the people who use the service and how well their needs are being met. We looked at other records such as the homes policies and procedures, medication procedures and practices. We checked Care Homes for Adults (18-65 years) Page 6 of 28 that the staff team had the knowledge, skills and training to meet the needs of the people who use the service. A tour of the premises took place to make sure it was clean, safe and comfortable. We checked what improvements has been made since the last inspection. A discussion took place with the manager to talk about what we had found during the inspection. Care Homes for Adults (18-65 years) Page 7 of 28 What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Adults (18-65 years) Page 8 of 28 Details of our findings Contents Choice of home (standards 1 - 5) Individual needs and choices (standards 6-10) Lifestyle (standards 11 - 17) Personal and healthcare support (standards 18 - 21) Concerns, complaints and protection (standards 22 - 23) Environment (standards 24 - 30) Staffing (standards 31 - 36) Conduct and management of the home (standards 37 - 43) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Adults (18-65 years) Page 9 of 28 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them, what they hope for and want to achieve, and the support they need. People can decide whether the care home can meet their support and accommodation needs. This is because they, and people close to them, can visit the home and get full, clear, accurate and up to date information. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between the person and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Potential admissions are given sufficient information which helps them to make an informed choice about their place of residence. Evidence: The homes Statement of Purpose (SoP) and Service User Guide provide people with sufficient information about what the service has to offer. This helps people to make an informed choice about their potential place of residence. The homes Statement of Purpose is specific to the individuals of the home and the resident group who use the service. There are a number of photographs which provides additional information about the service provision which is contained in the SoP. There is a clear set of aims and objectives and what any potential individual can expect from the service and the quality it provides. Information from the homes Annual Quality Assurance Assessment confirms that the management team are able to provide a brochure for any prospective people who are interested in using the service, there is information which describes the owner/ provider Mr J. Short a brief summary of the service and their aims and objectives Care Homes for Adults (18-65 years) Page 10 of 28 Evidence: which include; the aim to meet the social, psychological and physical needs of all the people who use the service. There has been no new admissions into the home and some of the people who use the service have lived there for twenty years, the residents are an established group of people who say I am happy living in the home. Several of the residents surveys responses say I was asked if I wanted to move into the home many of the residents were in agreement with the statement. Several residents files were examined and found to contain assessments plans; this shows that admissions are undertaken for those whose needs can be met. The assessments were handled with sensitivity and consideration to peoples needs. Potential admissions have their needs assessed by the manager and other suitable qualified members of staff. Care Homes for Adults (18-65 years) Page 11 of 28 Individual needs and choices These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s needs and goals are met. The home has a plan of care that the person, or someone close to them, has been involved in making. People are able to make decisions about their life, including their finances, with support if they need it. This is because the staff promote their rights and choices. People are supported to take risks to enable them to stay independent. This is because the staff have appropriate information on which to base decisions. People are asked about, and are involved in, all aspects of life in the home. This is because the manager and staff offer them opportunities to participate in the day to day running of the home and enable them to influence key decisions. People are confident that the home handles information about them appropriately. This is because the home has clear policies and procedures that staff follow. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The service involves people in the planning of their care that affects their quality of life and enhance their independence. An improvement to the care plans shows consistency in the care that is being provided and that the staff are fully informed of peoples needs Evidence: Since the previous inspection there has been an improvement to the development of the new care planning system. The care plans now contain review dates and are reviewed regularly and when there are changes to peoples health. These are adequately recorded in peoples files. Six monthly review dates were seen which are in accordance with the National Minimum Standards. A selected number of the residents care plans were looked and found to contain; individual photographs, their likes and dislikes, risk assessments, next of kin information, behaviour triggers for example concerns that may cause upset within the home. All professional healthcare appointments, activities and changes to their Care Homes for Adults (18-65 years) Page 12 of 28 Evidence: mobility. Some signatures were seen which confirms that people are involved in the decision making of their care. People were asked do you make decisions about what you do each day? Several of the residents responded always. At the time of the inspection people were seen to be making their own decision about when to get ready for a planned event. The residents are encouraged to take risks as part of their independent lifestyle, this was seen in their care plans and activities diary. Residents regularly take part in arts and crafts and bring their items to show other residents and the staff. The items can also be seen around the home. The residents said in their surveys I can do what I want during the day, evening and weekends. Care Homes for Adults (18-65 years) Page 13 of 28 Lifestyle These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They can take part in activities that are appropriate to their age and culture and are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives and the home supports them to have appropriate personal, family and sexual relationships. People are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. Their dignity and rights are respected in their daily life. People have healthy, well-presented meals and snacks, at a time and place to suit them. People have opportunities to develop their social, emotional, communication and independent living skills. This is because the staff support their personal development. People choose and participate in suitable leisure activities. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who use the service enjoy a stimulating lifestyle which promotes their independence, they take part in meaningful activities of their choice and interests. People benefit from meals that are well planned with a wide and varied choice of healthy options. Evidence: People who use the service each have an activities profile which is personalised and are supported to take part in their own personal development and activities of their own choice. Activities which residents take part, include; meeting friends, shopping, cooking, painting, woodwork, sewing, visiting churches and some sessions at the local college. residents spoken with said I enjoy going to college, I do many things there. Others said I enjoy painting. Residents are encouraged to maintain contact with their family and friends. More Care Homes for Adults (18-65 years) Page 14 of 28 Evidence: effort is being made to involve the residents in their community. However the manager commented that sometimes its hard and we have had to change our ways in order to fit in and be less obvious to the community. When this was challenged the manager said that people within the community would often stand in the way when we are passing and would often stare, so we now go out in smaller groups. The residents benefit from having their own vehicle which enhances their independence. The staff team were seen to speak respectfully to the residents and were attentive to their needs. The home has a rolling menu where residents have a varied and nutritious diet, the residents said the food is good here, I can have what I want. There is a clear and well documented account of the food that is available and it was evident and with a well recorded note of peoples preferences that alternative choices are made available. Care Homes for Adults (18-65 years) Page 15 of 28 Personal and healthcare support These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People receive personal support from staff in the way they prefer and want. Their physical and emotional health needs are met because the home has procedures in place that staff follow. If people take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it in a safe way. If people are approaching the end of their life, the care home will respect their choices and help them to feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who use the service have access to specialist healthcare services and benefit from personal support in the manner they prefer. The homes medication practice protects people from errors with their medication. Evidence: The residents receive positive support in the manner they prefer; the information is recorded well and relates to their personal needs. There is a system for recording peoples wellbeing and any changes to peoples healthcare needs are quickly addressed. People who use the service have individualised personal and healthcare support plans which includes every appointment attended with the healthcare professionals which are recorded and contained in their care files. The documents give an accurate account of their health needs and the outcome of the appointments. The residents health plans were also found to have the residents signature which confirms that people are involved in their care and agree to support with healthcare appointments and their outcomes. Care Homes for Adults (18-65 years) Page 16 of 28 Evidence: The service has an effective medication policy which is supported by procedure and practice which the staff understand and follow. A lengthy discussion took place about the delivery and administration of the medication and peoples prescription. The service has had no errors with medication which confirms that their practice is in keeping with peoples needs and the procedures when administering medication. The residents have made clear arrangements in the event of death and dying. This has been handled with care and sensitivity as some of the residents choose to discuss this at their own time and pace, this is clearly documented. Care Homes for Adults (18-65 years) Page 17 of 28 Concerns, complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them, know how to complain. Their concern is looked into and action taken to put things right. The care home safeguards people from abuse, neglect and self-harm and takes action to follow up any allegations. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People benefit from a complaints procedure which is clearly written and are assured that their views are dealt with in a timely manner. The policies and procedures for safeguarding adults keep people free from potential risk of neglect and abuse. Evidence: The home has a complaints procedure which is available for the residents to use. There have been no complaints from the residents that appear to get along well with each other and the staff team. There have been no complaints from the healthcare professionals. The culture of the home is open and the residents can express their views. Evidence from the residents meeting shows that people who use the service are encouraged to voice their views. The staff team said any issues are dealt with straight away. Residents spoken with said I like living at the home and that the staff were good, I felt safe. Others said I feel supported by the staff. Several of the residents said in their surveys that they knew how to make a complaint. The training records and certificates show that the staff team are regularly updated in safeguarding issues. Staff spoken with said they were aware of procedures to follow in the event of any safeguarding issues and were regularly updated during their meetings. Care Homes for Adults (18-65 years) Page 18 of 28 Evidence: New staff members said that they were being inducted in issues of safeguarding and attend local authority training on safeguarding. The homes Annual Quality Assurance Assessment states that staff wish to promote more of an understanding of safeguarding with the visitors and relative groups. Care Homes for Adults (18-65 years) Page 19 of 28 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, comfortable, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. People have enough privacy when using toilets and bathrooms. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People live in a home that is pleasant and meets their physical and individual needs. Evidence: Rockleaze is a large extended Victorian property with domestic facilities and can be found in an elevated position of Lower Hanham Road. Each of the bedrooms vary in size with good fixtures and fittings. All the bedrooms are indivualised and residents are encouraged to bring in their own personal belongings. Family photographs and holiday snaps can be seen which show that people have an active life within the home. Some of the bedrooms were seen with permission from the residents. All of the residents have their own key to their rooms which enhances their independence. The bathrooms are well equipped for people who have difficulties with mobility and were found to be clean with no offensive smells detected. Handrails were seen throughout the inside and outside of the property to aid mobility. The kitchen is of a good size and found to be clean and homely and contained a well stocked food cupboard. All foodstuffs were labeled with expiry and date of opening. The dining area looked out onto a good size garden which is laid mainly to lawn. The home provides a physical environment that meets the specific needs of the people Care Homes for Adults (18-65 years) Page 20 of 28 Evidence: who use the service. The home was found to be comfortable and this was confirmed by the residents who said its very quiet here I have a good nights sleep. The home has a laundry room which is away from the main house. The staff team have completed their infection control training and this was confirmed from the staff training files and the homes recent Annual Quality Assurance Assessment. Care Homes for Adults (18-65 years) Page 21 of 28 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent, qualified staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable. People’s needs are met and they are supported because staff get the right training, supervision and support they need from their managers. People are supported by an effective staff team who understand and do what is expected of them. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People benefit from an effective staff team who are competent to meet their needs. People are protected from robust procedures and practices when recruiting new members of staff. Evidence: The staff team consist of a core of care workers who are long standing and provide 24 hour care to the people who use the service. There have been new members of staff who have joined the existing staff team and are currently undertaking a period of induction. The staff team respond in their survey that they are given up to date information about the needs of people they support. Residents said the staff are very helpful and friendly. It was also observed that the staff team are supportive to residents needs for instance during the inspection residents made a request and the staff team were very attentive, the manager was seen talking to the residents throughout the day. The owner/manager and the staff supervisor ensure that all relevant training and qualifications are in keeping with residents needs. The selected staff files looked at show that staff have the necessary qualifications and training which focus on delivering improved outcomes for the residents. All mandatory training is up to date Care Homes for Adults (18-65 years) Page 22 of 28 Evidence: with additional training and up dates planned for the future. The service has a good recruitment procedure with clear defined processes which are followed, for instance, each staff file has a check list which ensures that the owner/ manager has obtained all the necessary information which ensures the safety of the residents is maintained within the home. New members of staff have full enhanced Criminal Records (CRB) checks and two references are obtained; it would be good practice to have CRB checks repeated for existing staff every three years, this would ensure that residents safety are maintained at all times. Staff supervision regularly take place and staff find sessions useful. Staff meeting notes were seen which confirm that these occur on a regular basis and are used to inform staff and share any new information. The staff communication book and diary is also used to share information and keep staff abreast with new events. The staff team also have daily handovers which forms an additional part of the homes communication practice. Care Homes for Adults (18-65 years) Page 23 of 28 Conduct and management of the home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is run and managed appropriately. People’s opinions are central to how the home develops and reviews their practice, as the home has appropriate ways of making sure they continue to get things right. The environment is safe for people and staff because health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately, with an open approach that makes them feel valued and respected. They are safeguarded because the home follows clear financial and accounting procedures, keeps records appropriately and makes sure staff understand the way things should be done. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People benefit from a home that is well managed an effective management of care and communication between the people who use the service and the staff team ensure that people continue to have a good quality of care. Evidence: Mr Jonathon Short is the registered manager and the owner of Rockleaze Home for Adults with learning disabilities. Mr Short has achieved his National Vocational Qualification (NVQ) level 4 in the Registered Managers award for adults. The staff team and the residents spoke very highly of the management of the service; where the residents are calm and the staff attend to the residents needs. The average age of the residents is 73 years old and the staff and management cater to the needs of the residents. The signing in book shows that the service has an open door approach to the management of the home and very often friends and relatives can come and visit anytime. Safety checks were seen to be regular and specialist equipment is maintained which ensures peoples health and safety is maintained throughout. The manager who is Care Homes for Adults (18-65 years) Page 24 of 28 Evidence: regularly on site delegates tasks to members of staff with the aim to involve them in keeping the home a safe and well protected place of work. Documents were given on request and any changes were made on the spot thus making sure that information is up to date and accurate. The home is a safe place for the residents and those who enter the building, all documents regarding safety checks were well recorded and up to date. Fire checks for the day and night staff are carried out; there is an ongoing discussion on how to carry out a fire practice during the night, the manager is seeking information from the fire coordinator. Regular staff and residents meetings take place and the information obtained is then used to further enhance the provision of the service; the service is looking to develop a questionnaire for the relatives with the aim to gather more information on how the provision of the service can be developed. Care Homes for Adults (18-65 years) Page 25 of 28 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 26 of 28 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 34 The safety of the residents is maintained at all times and it would be good practice to have staff Criminal Records (CRB) checks repeated every three years. This is to maintain the well being and residents safety and would enhance existing robust practices that are relevant to recruitment and selection. Care Homes for Adults (18-65 years) Page 27 of 28 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 28 of 28 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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