Latest Inspection
This is the latest available inspection report for this service, carried out on 4th September 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Roclyns Rest Home.
Annual service review
Name of Service: Roclyns Rest Home The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elizabeth Dudley Date of this annual service review: 0 4 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 344 South Coast Road Telscombe Cliffs East Sussex BN10 7EW 01273583923 F/P01273583923 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Samood Mosafeer,Mrs Bibi Hapsa Mosafeer Number of places (if applicable): Under 65 Over 65 0 19 The maximum number of service users who can be accommodated is: 19 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Roclyns is situated on the coast road at Telscombe Cliffs. The home is within close walking distance of local shops and is on a regular bus route. The accommodation for residents is situated on the ground and first floor of the home, with communal space being provided by a large and comfortable lounge area and a homely dining room with a smaller lounge attached. To the rear of the home residents have the opportunity to enjoy a large and well-maintained patio and garden. There is a lift available for those
Annual Service Review Page 2 of 7 2 1 1 0 2 0 0 8 who do not wish to use the stairs to the first floor. Accommodation comprises of thirteen single rooms and three double rooms. Four of the single rooms and one double room have en suite facilities. Current fees charged range between £359.87p per week to £410 per week, these do not include services such as chiropody and hairdressing and the charges for these are available from the manager . Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual quality assurance assessment (AQAA) that was sent to us by the service. The AQQA is a self-assessment that focuses on how well outcomes are being met for the people that use the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about adverse events that have happened to people using the service. We generally refer to these as notifications, and it is a statutory requirement for the registered person to inform the commission within 24 hours of their occurrence. Monthly reports the provider of more than one home is statutorily required to make and, if required, to submit to the commission. The registered provider can undertake these, but more likely this is fulfilled by an appointed person with no connection to the home. We refer to these as providers reports. The previous key inspection and the results of any other visits we have made to the service in the past twelve months. Relevant information from other organisations. What other people have told us about the service What has this told us about the service? The manager returned a clear and comprehensive Annual Quality Assurance Assessment (AQAA) when we asked for it. The assessment identified areas which have improved over the last year and others where further developments were planned and would benefit the residents in the home. The previous inspection report was very positive and showed good outcomes for the people that use the service. The manager has confirmed that the statutory requirements made at this inspection have been complied with and the good practice recommendations made have been followed. Discussions with residents living in the home at the last inspection showed that they found living at Roclyns to be both a positive and beneficial experience. Prior to this annual service review, surveys were sent out to both staff and residents in the home. Comments received back from residents included: The food is very good, the home is clean and the staff are very good. The staff and managers are very attentive The food is very nice and the staff are very nice and they give me a good clean bed. Annual Service Review Page 4 of 7 Some leisure activities take place in the home and the manager tells us that they are planning to increase the outings for the residents.Some surveys received from staff highlighted the need for this saying: The home could provide more outings. More exercise activities are needed. The AQAA showed that there have been no complaints or adult safeguarding issues in the past twelve months and the manager is now keeping records of all minor complaints. At the last key inspection it was shown that there is a copy of the homes complaints policy displayed in the home and included in the service user guides, however two residents surveys showed that not all residents are aware of how to make a formal complaint. The home encourages residents to have their say in the running of the home by frequent residents meetings and also by giving out questionnaires to residents and their representatives which enable residents to make their views known about the services offered by the home. Both the staff and manager ensure that each residents plan of care is updated on a monthly basis which enables them to be aware of any social or health care problems, and residents are able to access their GP or social care professional as required. Other health care professionals such as district nurses and a chiropodist visit the home. The turnover of staff is low, and this benefits the residents as the staff are aware of each residents needs and preferences. No member of staff is employed before all the documentation and checks which are required by regulation are completed, therefore ensuring residents safety. New staff undertake an induction course and all staff are encouraged to attain their National Vocational Qualification in Care at level 2 or above. Other training including moving and handling, infection control and dementia care training are available to staff; and all staff have training in the safeguarding of those in their care. Staff receive formal supervision on a two monthly basis, thus ensuring that residents are receiving their care in accordance with recognised guidelines and the policies and procedures in the home. The manager informed us that all the policies and procedures in the home have been updated recently. All the records available and information received by the commission shows us that the home remains committed to providing a good quality of life for their residents, is ensuring their social and health care needs are met and takes steps to ensure the ongoing safety of the people living and working in the home. The manager is constantly looking at ways to improve the services offered by the home to residents. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 The commission is reasonably confident that this home is continuing to provide good standards of care and will continue to monitor it through ongoing processes. A key inspection will be carried out by 30th September 2010. The commission has the power to inspect the service at any time, particularly if there are concerns about the quality of service or the safety of the people living in the home. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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