Latest Inspection
This is the latest available inspection report for this service, carried out on 29th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ruislip Nursing Home.
Annual service review
Name of Service: Ruislip Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 1 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Clare Henderson-Roe Date of this annual service review: 1 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 173 West End Road Ruislip Middlesex HA4 6LB 01895674267/676442 01895623412 hancader@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Mrs Raziya Banu Cader,Hassam Cader,Javed Zulficar Ali Cader,Hannah Cader Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: As agreed on 10th July 2006, 7 named service users with a diagnosis of dementia can be accommodated, as agreed by the Commission for Social Care Inspection, for as long as there is no deterioration, which affects the well being of other service users. The rooms used for each service user will revert to listed categories for the home once the service user no longer resides at the home. The home must advise CSCI when a service user no longer resides at the home. Minimum staffing notice Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 5 1 2 2 0 0 8 Number of places (if applicable): Under 65 Over 65 24 0 24 0 24 0 Annual Service Review Page 2 of 6 Ruislip Nursing Home is a converted detached house situated in a residential area of Ruislip. There is an enclosed garden to the rear of the premises. The accommodation consists of fourteen single bedrooms and five double bedrooms. There is a large communal room and a conservatory for service users to utilise. Local transport facilities are available in the form of buses and Ruislip Gardens and South Ruislip underground stations. The home has an activities co-ordinator and a range of activities are organised, to include outings. Arrangements are in place to ensure the religious and cultural needs of the residents are identified and met. The fees range from £800 to £1050 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by residents, staff and health and social care professionals. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and continually works to identify areas for improvement to further enhance all aspects of care provision in the home. We received comments from 10 residents living in the home. They are very pleased with the high standard of care they receive at the home, and state that the home ensures they received the medical care they need. They know who to speak with if they are not happy, and also how to raise a formal complaint should the need arise. They enjoy the meals provided and also the activity provision at the home. They state that the home is kept clean and fresh. Comments received about the home and the staff included: looks after people well and feeds them well. gives me time and helps me in the mornings. I am happy at the home. Meals are well cooked and presented. The rooms are vacuumed every day. They always make me laugh and are very friendly. They look after me and help me. I am happy with the home and the staff. I like the meals. Annual Service Review Page 4 of 6 We received comments from 3 health care professionals. They all expressed satisfaction with the care provided at the home, and indicated that medical needs, to include specialist care needs, are being well met at the home. Also that the manager and staff have the right skills and experience to support the social and health care needs of the residents. Comments received included: I think they are doing a very good job, with great concern and attention to the residents. Hard working staff and a very good management. Staff are always polite and caring. They continue to strive professionally and clinically for excellence at all times. I would say it is a pleasure for any relative knowing that their loved one is being cared for with dignity. We received comments from 7 staff working at the home. They indicated that they undertake good induction training, and receive the training and updates they require to provide them with the skills and knowledge to care for residents effectively. They also indicate that the manager is supportive and that they are provided with appropriate information about the residents to help them to get to know them and enhance the care they provide. Comments received included: The home offers individualised care as well as palliative care. The staff and residents are very happy and we have a homely atmosphere. Give quality care for the service users. The home provides the best care for each resident according to their need. During the last 12 months we also received a letter from a representative praising the high standard of care provided at the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15th December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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