Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Saeeda.
Annual service review
Name of Service: Saeeda The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Pitts Date of this annual service review: 0 1 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Saeeda 17 Green Lane Redruth Cornwall TR15 1JY 01209215029 01209215029 saeeda@swallowcourt.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Julie Clarke Conditions of registration: Category(ies) : learning disability Conditions of registration: Swallowcourt Limited Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users who can be accommodated is 8. The registered person may provide the following category of service only: Care home providing personal care only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Saeeda is a care home providing residential accommodation to a maximum of eight adults with a learning disability. The aim of the service is to provide a good quality of care and to support service users to maximise their independence. The company are committed to achieving positive outcomes and the active participation of service users
Annual Service Review Page 2 of 7 None in everything that they wish to do. Service users are supported to maintain contact with their families and to be involved in the local community. The staff team fully understand the needs and aspirations of the service users and support them to achieve their goals. The home is an attractive Victorian property situated close to Redruth town centre. The home is situated within easy reach of the town of Redruth with good access to transport and all the facilities of the town. The company provide free transport for outings. Service users are provided with individual furnished bedrooms and a shared bathrooms and shower rooms. The home is undergoing major upgrading work to all areas throughout the home. At present there is a kitchen on the lower ground floor and dining room and lounge on the ground floor. The company have invested substantially in the recent months to improve the decoration and fabric of the home. The home has a small garden and there is parking for two cars. Service users attend a range of day activities, which are mainly commissioned by the Cornwall Adult Social Care Services Department. Swallowcourt employs a manager and team of staff to provide care and support for the service users living in the home. The managing director and senior manager of the company visit regularly and are available to provide additional specialist input as and when it is required. The ranges of fees are from #325 to #990 per week. Outside work activities to day centres and work placements charges are in addition to the weekly fee. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: the annual quality assurance assessment (AQAA) that was sent to us by this service (the AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service, and it also gave us some numerical information about the service); Surveys returned to us by people using the service and from other people with an interest in the service; Information we have about how the service has managed any complaints; What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement; The previous key inspection and random inspection. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us the home does the following to ensure that the views of people who use our services are promoted and incorporated into what they do: The views of all people who use our service are paramount to the philosophy of Saeeda. Results from quality assurance audits are used to plan and project so that the service we offer meets the needs of all residents and their families, staff, visitors and all professional agencies who are involved at the home. The methods we use to collate information are as follows: Monthly care plan updates provide a summary of daily care evaluations and needs that have been identified through the Personal Development Plans. Six monthly or annual reviews are held in accordance with the wishes of residents. Those residents who are more independent plan their own reviews and choose the attendees. Resident meetings are held monthly and are led by residents with one member of staff present to record the minutes. Over time, our leisure and information portfolio has built up with the input of our residents and this in turn enables choice and planning of their lives. We have a very active key worker system. Residents choose who they would like to have as a keyworker. Keyworkers are important to residents because they have a point of contact who can communicate with them and appreciate their cultural heritage. Key workers take extra interest in the individual who has requested them and assist with their forward planning e.g. shopping, activities/holidays, banking and providing support in times of anxiety. Our Annual Resident Questionnaire provides us with information which we use to set our objectives for the following 12 months. The Annual Family and Friend Questionnaire demonstrates what we have achieved in the previous twelve months All staff complete a questionnaire. Happy staff are the back bone of a happy home. Staff may see some thing that the Manager may not e.g. maintenance or any issues concerning residents. The annual questionnaire and survey allows the Manager to audit the effectiveness of the team. Quality Assurance Questionnaires are sent to professional people who have an interest in Saeeda. All this information together gives the Management of Annual Service Review Page 4 of 7 Swallowcourt an overview of every aspect of Saeeda. The information is stored in Resident Care Files and our Quality Assurance Portfolio. The Annual Quality Assurance Assessment also told us the home made the following changes as a result of listening to people that use the service: Our quality assurance exercises have highlighted the need for a major improvement in the living environment to bring the home up to the companys high quality asset standard. The home is presently undergoing a modest refurbishment with a new kitchen and improvements to residents rooms and redecoration. Health care needs have been reassessed and some residents are able to use their own Health Action Plans with support from keyworkers and G.Ps. Residents are now encouraged to work on their own Person Centred Planning Programmes. The AQAA told us that the service do the following to ensure that race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into what they do: Swallowcourt has a robust policy which is applied throughout the group encompassing the six areas of diversity, we promote equal opportunities for all our residents and present choices in everything they do. Staff selection provides equal opportunities and diversity, residents have choices of the staff gender, staff inductions instil the company policy of equal rights and opportunities for all, practicing person centred planning where the residents are the central focus and which areas of diversity impacts upon them. Person centred planning identifies individual needs and addresses barriers to equality and diversity. Residents take part in the recruitment process by sitting on interview panels. It is important that staff are dynamic and proactive and are chosen by those who use the service. Safeguarding Adults training is provided for all staff annually. The staff training programme delivered at the home and at the companys training centre in Redruth is designed with the needs of residents in mind. Residents are encouraged to make suggestions on staff training. Skills for Care Induction and other mandatory training delivered at the Companys Head Office provides initial training and information for all new workers. This provides evidence that staff understand how to meet the needs of all residents, regardless of race, gender identity, disability, sexual orientation, age, religion or belief. NVQ/LDQ Level 2 for staff employed at the home provides evidence that all staff are practicing well. NVQ/LDQ Level 3 is encouraged for those who want to work toward Senior positions. Fire Training and Moving and Handling Training are delivered by members of staff who are qualified to deliver the training. We received six completed surveys from people that use the service at Saeeda, and six from staff who work at saeeda. All, without exception, were positive in their comments, though suggestions for improvements were made: 1. Increase staffing at night from 1 to to 2 carers 2. Increase outings and availability of transport 3. Redecoration/refurbishment of the home (which the self-assessment tells us is in hand) The AQAA also informed us that staff recruitment, retention, and training is a priority. Reviews of policies and procedures occur. The AQAA also told us that they have received no complaints since the last inspection. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 7th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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