Latest Inspection
This is the latest available inspection report for this service, carried out on 4th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Santosa.
Annual service review
Name of Service: Santosa The quality rating for this care home is: The rating was made on: three star excellent service 0 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anita Sutcliffe Date of this annual service review: 0 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Anvil Corner Holsworthy Devon EX22 6NR 01409254434 01409254434 dawn.bond@apt-ltd.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Atlas Project Team Ltd Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users who can be accommodated is 5. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) - and who are aged 18 years or over on admission. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Santosa is a care home registered to provide personal care and accommodation for up to five people, aged 18 - 65, with learning disabilities who may demonstrate behaviours that challenge services. Atlas Project Team Limited owns the care home. The home was opened in 2000 and is a detached bungalow. It is located in a rural setting. Transport is provided for service users to access shops, pubs, and other amenities. 0 8 0 1 2 0 0 9 Annual Service Review Page 2 of 6 All the homes bedrooms are single and one of these has en suite toilet and shower facility. There are separate lounge and dining rooms, as well as a large sunroom, which is designated as a smoking area. The home has a very large garden, with parking facilities. All areas are accessible to the people who use the service. Current fee levels are: £1,956 to £2,232 per week. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at /www.oft.gov.uk . Additional charges are made for personal items only. The most recent report is available on request. Copies are also kept in the dining room of the home. It has been decided by the providers to limit the number of admissions to four. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by three people using the service. Other surveys we sent were not returned. Information we have about the provider organisation and the outcomes for people in other Atlas homes. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. For example, they tell us: Each service user is listened to and their behaviour observed. Due to the knowledge staff have and the communication tools we put in place we are able to offer the support which will enable each individual to enjoy a valued, varied and stimulating life. Risk is assessed and managed. The care plans in place are of high standard, they are regularly reviewed and clearly reflect individuals changing needs and requirements. Individuals are continually supported in the promotion of independence and any risk encountered is managed appropriately. Each of the three people who completed surveys for us said that they were asked if they wanted to move to Santosa and they had received enough information about the home to decide if it was the right place for them. They also told us that they always make decisions about what they do each day, including the evening and weekend, the home is always fresh and clean, staff always treat them well and listen and act on what they say. Asked what the home does well we were told: Gives me help and lets me choose what I like to do Takes me out. Holidays and meals Holidays. Organising things I do. Monthly trips, family visits and cooking nice meals Each of the three people who completed surveys told us that they know who to speak to if they are not happy and how to make a complaint. We have received no complaints about the service and there have been no safeguarding alerts which might have Annual Service Review Page 4 of 6 indicated abuse. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 8th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
