Care Home: Seaway Nursing Home

Similar services:

• The Shelley
• Springfield House
• Sutton Lodge Nursing Home
• St Helier`s Residential Hotel
• St Joseph`s
• Ridgemount
• Wingham Court
• Old Hastings House

Annual service review Name of Service: Seaway Nursing Home The quality rating for this care home is: The rating was made on: two star good service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elizabeth Dudley Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 33 Vallance Gardens Hove East Sussex BN3 2DB 01273730024 F/P01273730024 ivar_sum@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Seaway Nursing Home Ltd Number of places (if applicable): Under 65 Over 65 0 20 The maximum number of service users to be accommodated is 20. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Seaway Nursing Home is a care home providing care for up to twenty residents over the age of sixty-five Nursing care is provided at this establishment. It is located in a quiet residential area of Hove. Local amenities and the seafront are within walking distance of the home. There is nearby access to public bus routes. There is a smallconcreted garden area at the front of the home and a garden accessible to residents at the rear of the building. Rooms are located over three floors and are accessible by stairs or a passenger shaft lift is available for those unable to independently mobilise. Annual Service Review Page 2 of 7 0 9 1 2 2 0 0 8 There are six shared rooms of which one has en suite facilities and eight single rooms with one having en suite facilities. There are three assisted bathrooms and two showers that are accessible for wheelchair users. There are six toilet facilities located throughout the home, not including the two en suite facilities. There is one communal lounge/dining area that residents use. There is no parking available at the home. Paid parking is available in adjacent streets and also at the nearby leisure centre. Current fees charged as informed to the Care Quality Commission on the 6th November 2009, range from £600 to £650 per week. These do not include extra services such as hairdressing and chiropody. Charges for these can be obtained from the manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received or asked for, since the last inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being attained for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened to the service users. We refer to these as notifications and it is a statutory requirement for the registered persons to inform the Care Quality Commission within 24 hours of their occurrence. Monthly reports the provider is statutorily obliged to make and, if required, to submit to the Commission. The registered provider can undertake these, but more likely this is fulfilled by an appointed person with no connection to the home. We refer to these as Providers reports. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. The last key inspection took place on the 9th December 2008. What has this told us about the service? The person acting as manager returned a clear and comprehensive Annual Quality Assurance Assessment (AQAA) when we asked for it. The assessment identified areas that had improved in the last year and others where further developments were planned which would benefit the residents living in the home. The last inspection report was positive. Two statutory requirements were made at that inspection and the manager has given assurances that these have been met. At the time of the last inspection both residents and their relatives were very positive about the standard of care they received at the home. Although surveys to residents and their relatives were sent out prior to this Annual Service Review, none have been received back, however the manager of the home tells us that the homes internal quality monitoring questionnaires given to residents and relatives have produced a good response, and that these were positive and complimentary about the care and lifestyle provided. Surveys from staff which were returned to the Care Quality Commission showed that staff were happy working at the home, felt management was supportive, and that they had plenty of training: It is a good place to work. nice environment and care given is up to standard. The home keeps us up to date with information and training. Annual Service Review Page 4 of 7 Two of the six surveys returned from staff stated that they wished residents could have more outings. A survey received from a health care professional said Staff are always welcoming, take the time to discuss the residents progress and listening to our findings and recommendations. A Health care professional also said Staff could follow up recommendations more quickly and ensure that any feedback given to the member of staff on the shift is cascaded to other staff members involved in the care. The AQAA tells us that the home offers residents a programme of leisure activities, and whilst the manager informed us that the home now has an activities coordinator. Menus have been reviewed and residents are offered a choice of food at each meal. The manager informed us that care plans have been personalised to reflect individual residents choices, and residents have full choice in their times of rising and retiring and other routines of daily living throughout the day. Each resident has a care plan and these are reviewed on a monthly basis or more often as required, to ensure that the individual receives the care required to meet their current needs. Health care professionals such as GPs, dentists, opticians and physiotherapists are brought in when residents require their attention. Monthly audits of care plans and medication are undertaken by the manager or the responsible individual for the home. The responsible individual also undertakes the regulation 26 visits (visits and reports undertaken by the provider or their representative on a monthly basis, that are required by regulation). The home has a complaints policy which is available to all residents. The home has received four complaints in the past year, all of which were addressed in a timely manner. There have been two adult safeguarding alerts. One of which was substantiated. The home has been proactive in addressing the issues raised with extra training being accessed for staff and procedures put in place to prevent re occurrence. All staff receive adult safeguarding training which is updated at regular intervals. Although earlier in the year the home was quite reliant on agency or bank staff to make up the staffing numbers, the home has recruited staff and has a minimal staff turnover. The manager informs us that all staff have received mandatory health and safety training such as moving and handling and fire training, which ensures the safety of the residents. Each resident has a personal evacuation plan to be used in the event of fire. Over 50 of the staff have attained their National Vocational Qualification in Care at level 2 or 3, with more staff now studying for this. All new staff undergo an induction course and staff and the AQAA tell us that they are encouraged to participate in further training relevant to their needs and role. The last inspection showed us that robust recruitment practices which safeguard Annual Service Review Page 5 of 7 residents are in place. All staff receive formal supervision bi-monthly to ensure that they are aware of training opportunities available and that they are aware of the policies and procedures of the home and continue to give the care to residents that is expected by the home. The manager is a registered nurse and is registered with the Care Quality Commission, she is currently undertaking the leadership and management course. She also undertook a recent course on Deprivation of Liberty Safeguards and tells us that no one in the home currently requires to be assessed for this. All staff have received training on the Mental Capacity Act. Regular staff meetings take place. The manager tried to introduce residents and relatives meetings but these were poorly attended due to residents and their relatives saying that they could talk to the manager at any time and make any concerns known to her. The manager ensures that the commission is informed of any incidents or events which affect the residents. Records within the home are kept up to date and the AQAA shows us that all policies and procedures have been reviewed regularly and that utilities and equipment received regular servicing. The home continues to show us that it is being proactive in improving the care and the quality of life offered to the residents in the home. What are we going to do as a result of this annual service review? The commission is reasonably confident that this service is continuing to provide good standards of care and will continue to monitor it through ongoing processes. A key inspection will be carried out by the 30th October 2011. The commission has the power to inspect the service at any time, particularly if there are concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!