Latest Inspection
This is the latest available inspection report for this service, carried out on 24th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Seven Springs Cheshire Home.
Annual service review
Name of Service: Seven Springs Cheshire Home The quality rating for this care home is: The rating was made on: three star excellent service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Mills Date of this annual service review: 2 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Seven Springs Cheshire Home Pembury Road Tunbridge Wells Kent TN2 4NB 01892531138 01892533522 jason.semple@lc-uk.org www.lcdisability.org Leonard Cheshire Disability Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 32 0 The maximum number of service users who can be accommodated is: 32 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Physical disability - PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Seven Springs is a registered care home providing care and support for up to twentyeight people with significant physical disabilities. The home consists of a large period house which has been extended and developed to provide accessible and up-to-date facilities. The home has a day centre, hydrotherapy pool and physiotherapy unit on site. There has recently been a major regeneration programme and now each bedroom has been
Annual Service Review Page 2 of 6 1 1 1 1 2 0 0 8 modernised and has en suite facilities. Accommodation for residents is on two floors with access to the upper level via stairs or a shaft lift. There is plenty of communal space within the home. Outside there are attractive grounds that include patio areas with seating. Independent living bungalows are situated within the grounds but these are not included in the registration. There are off road parking facilities on site. The home is situated on the main Pembury Road, approximately one mile from the centre of Tunbridege Wells. A regular bus service runs along this road and there is a railway station in the town centre. The basic weekly fees for this service range between £900 and £1250 per week. Fees are dependent on assessed needs and are calculated separately for each individual service user. Further information about this service can be obtained directly from the registered manager of this home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that the service has given us, or that we have received from other sources, over the past twelve months. This included:The Homes Annual Quality Assurance Assessment (AQAA). This is a self assessment document that the Commission requires the home to give us information about their progress each year. Any notifications under Regulation 37 of the Care Standards Act that tell us about any significant events that may have had an adverse effect on service users. Things other people have told us about the home. This may include the results of surveys; complaints people have told us about; and comments, compliments and concerns expressed by visiting health and social care professionals. What has this told us about the service? The home returned their AQAA when we asked for it. It was comprehensive and gave us excellent information about the progress the home has made over the past twelve months. It also told us about planned developments for the next year. These included consulting with the people who use this service about the layout of the gardens following the completion of the major refurbishment programme and plans to install Sky TV in one of the main lounges. The AQAA confirmed that the home values equality and diversity. Staff receive training in valuing people and in the core values of the registered provider Leonard Cheshire Disability (LCD). The people who use this service are encouraged to be part of the Service User Network Association (SUNA). This is a group of service users who act to promote equality and diversity issues both within the home and the wider community. They campaign on a variety of issues that impact on the lives of disabled people. One of their current aims is to make the general public more aware of the hazards pavement parking causes for disabled people. The home has had one serious safeguarding alert during the last twelve months. Initially this was not handled in line with the organisations safeguarding policies and procedures. However, the organisation acted quickly to deal with the situation once it became apparent and there now is confidence that the same mistake will not happen again. The AQAA told us that the home continues to meet the needs of the people that use this service very well. The home has a hydrotherapy pool, physiotherapy department and a fully equipped Information technology suite. One-to-one support from staff is available for these activities. The environment of the home has been undergoing a major reconstruction and refurbishment over the past three years. The work is nearly at an end now and has provided greatly improved accommodation and surroundings. Annual Service Review Page 4 of 6 We surveyed some of the people who use this service to seek their views about the home. The comments we received were very positive, in particular, we were told that the home is very good at promoting independence. One person said, The home helps me to be as independent as I can. Other positive comments included praise for the physiotherapy and hydrotherapy that the home provides and the dedication of the care staff. The AQAA confirmed that the home continues to promote the health and welfare of the people who use this service and to support them to be as independent as possible in all aspects of their lives. Contact with representatives of LCD assured us that the home continues to be well managed and that there is good organisational support for the registered manager. What are we going to do as a result of this annual service review? There will be no change to the inspection plan as a result of this Annual Service Review. It should be noted that we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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