Latest Inspection
This is the latest available inspection report for this service, carried out on 4th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Shaftesbury Rest Home.
Annual service review
Name of Service: Shaftesbury Rest Home The quality rating for this care home is: The rating was made on: two star good service 1 3 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mick Gough Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 49 Shaftesbury Avenue Highfield Southampton Hampshire SO17 1SE 02380584478 02380666867 mail@northovergroup.co.uk www.northovergroup.co.uk Mrs Heather Northover,Mr Roy Clive Northover Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 17 17 0 0 0 17 The maximum number of service users who can be accommodated is: 17 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Dementia - DE Mental Disorder, excluding learning disability or dementia - MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 3 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Shaftesbury Rest Home is a care home providing care and support for 17 older people with care and support needs associated with old age, dementia and mental health. Mr and Mrs Northover have owned the home for the past twenty five years. Ms Paula Smith oversees the day-to-day management of the home. The home is situated in the residential area of Highfield and within walking distance of Portswood shopping centre. Accommodation is spread over two floors and comprises of nine single bedrooms and four shared rooms. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, which was carried out on the 13 November 2008 and this included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) on time. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The last key inspection and the AQAA shows that the home has policies and procedures available for residents regarding complaints and the AQAA told us that the home has not received any complaints since the last inspection of the service. The home has given us information on what they have achieved since the last key inspection, for example; they told us that an extra member of staff has been employed in the mornings and this enables staff to spend more time with residents. We were told that they have made the home more homely and it is now much brighter and a new carpet has been laid in the main lounge area. The home has also indentified areas where they could do better and told us what they intend to do to improve the service. They told us that they intend to improve by having more consultation with the people who use the service and they are looking at providing more outings for residents. We sent out surveys to interested parties to obtaion thier views on how the home was meeting the needs of residents. We received responses back from 3 members of staff and 1 health care professional. All of the responses received back were positive and staff told us that the home provides a homely and relaxed atmosphere for residents. A health care professional told us that the home provides good care for the people who Annual Service Review Page 4 of 6 use the service. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed them well. The home works well with us and they have shown us that their service continues to provide good outcomes for the people that use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 11 November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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