Latest Inspection
This is the latest available inspection report for this service, carried out on 29th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Shottendane Nursing Home.
Annual service review
Name of Service: Shottendane Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sandra Crosby Date of this annual service review: 1 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Shottendane Road Margate Kent CT9 4BS 01843291888 01843292140 colin@shottendane.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Norman Edward Temple,Mr Laurence John Waitt,Mr Nigel John Cripps Number of places (if applicable): Under 65 Over 65 0 38 The maximum number of service users to be accommodated is 38. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Shottendane Nursing/Residential Home is a large detached property, which was constructed in 1910 in the country manor style. Following a major conversion programme, it was registered as a nursing/residential home in 1989. Service User accommodation is on three floors, comprising of single and double bedrooms 20 of which have en suite WC and washbasin facilities. Each bedroom has a TV point and a call alarm and some bedrooms have telephone line points. A passenger lift provides access to all levels. The home is situated in extensive well-maintained secluded
Annual Service Review Page 2 of 6 grounds and backs onto farmland. There are ample car parking facilities. The home is situated in a residential area and is approximately two miles from the centre of Margate. Public transport to and from Margate is available a short distance from the home. Margate town has many facilities expected of a seaside town, including beach and promenade as well as banks, library, cinema, railway station, places of worship and shops. The range of fees is available on request made to the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection together with the results of any other visits, that we have made to the service in the last twelve months. What has this told us about the service? The home returned the annual quality assurance assessment (AQAA) documentation, completed by the Matron/Manager Designate. The information contained in the AQAA was clear and informative. It identified some areas that have improved in the last year and others where further developments are either planned or would benefit the people using the service. This included evidence that the service seeks the views of the people using the service and other stakeholders. The last key inspection report dated 16 July 2008 was positive. Twenty-nine standards were inspected. One standard was quality judgement rated as exceeded and twentyeight standards were quality judgement rated as good. No requirements or recommendations for good practice were made. People were very positive about the service they were receiving, with positive comments also from relatives and other stakeholders. Since the last inspection the Commission has been notified of significant events at the home. The AQAA indicated a range of areas where improvements have been made in the last year for example improved patient care records that put individualised care needs at the heart of the whole plan. Implementation of new team leaders into the staffing structure has proved a real success with residents, families and staff. Development and expansion of leisure activities taking into account peoples abilities and complexities for example chair based exercise sessions; frequent garden based pastimes and improved technology for the residents use within the home. Meals and mealtimes have improved by shaping and developing in response to resident observations and choices. Expansion of the management team bringing expertise together and strengthening the multiprofessional working within the home. There is evidence from the AQAA that the service is continuing to look at ways of improving what they do, to ensure good outcomes for those receiving a service for example full implementation of the Liverpool Care Pathway. Continuing to expand and Annual Service Review Page 4 of 6 develop catering services. Career progression and promotion to be encouraged and facilitated. There is ongoing maintenance and redecoration, and improvements made in the last twelve months as stated in the AQAA documentation includes for example the lift refurbishment is completed. The first floor lounge and dignity suite is now complete and in use. The fish- pond is now fully functioning again and this area can again be enjoyed to the full. In relation to equality and diversity the AQAA states people living at Shottendane are treated as equals with no discrimination of the diversities that make everyone individual. Respect, privacy and dignity are given to all of our residents regardless of race, gender, disability, sexual preference or religion. The home has a robust equality and diversity policy in place to underpin this and together with person centered and holistic assessment and the identified needs of that individual being identified and planned for, the home is are able to support and embrace the individual differences and needs of our residents. The information provided by the home and other sources confirmed our judgement that the home is still providing a good service. The AQAA identified that the work force work hard to provide a friendly and caring environment for the people who use the service within a person centred framework. They work well with the CSCI and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? There will be no change to the inspection plan and we will do a key inspection by 15 July 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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