Latest Inspection
This is the latest available inspection report for this service, carried out on 30th July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for South West Independence.
Annual service review
Name of Service: South West Independence The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Poole Date of this annual service review: 3 0 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Gordon Villa 15 Taunton Road Bridgwater Somerset TA6 3LP 01278458018 01278458018 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Ms Sarah Jane Minton Number of places (if applicable): Under 65 Over 65 3 0 The age range for admission to the service is for persons aged 16-25 years only. The maximum number of service users who can be accommodated is 3. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service South West Independence is a small service providing care to people who have a learning disability. The home is situated close to Bridgwater town centre and close to shops and amenities. Accommodation is provided over four floors. There is a selfcontained flat for one person, with a staff sleep-in room, on the ground floor, and further accommodation for a further two people arranged over the upper floors. Accommodation is spacious and there is a large garden at the rear of the premises. South West Independence is registered to provide personal care for three
Annual Service Review Page 2 of 6 people who have a learning disability who are aged 16-25 years. The Registered Provider is Sarah Minton and Ben Chidgley is the Registered Manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at information that we have received and requested since the last Inspection. The Annual Quality Assurance Assessment (AQAA) was sent out to the home and was completed and returned to CQC in a timely fashion. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys were sent out to people who use the service, and other interested parties, to seek their views on the quality of the service provided. We received 3 completed surveys from people who live at the home and 2 from members of staff. The service makes contact with the CQC if they have any concerns or wish to share information. What has this told us about the service? The Aqaa was completed to a high standard and gave evidence that there is a commitment to listening to the views of people who live at the home. The home uses appropriate communication methods to ensure that everyone living there is able to understand information and participate in the running of the home. There are weekly meetings for people and everyone has opportunities to spend time alone with staff. This enables people to share their views on an individual and group level. The aqaa demonstrates that there is an emphasis on encouraging and supporting people to gain independent living skills and access all local community facilities. The aqaa outlines a number of activities that people participate in, these include leisure activities, further education and work placements. The home ensures that people are able to make choices about how they spend their time. Everyone who completed a questionnaire stated that they were able to choose what they did during the day, in the evening and at weekends. One member of staff wrote on their questionnaire The home caters for the individual very well, giving them choices wherever possible. There is an ongoing training programme for staff which includes a comprehensive induction programme, National Vocational Qualifications (NVQ) in care and other relevant subjects. This ensures that staff have the skills to support the people who live at the home. 78 of staff have an NVQ in care and 60 now have a British Sign Language qualification. Staff who completed questionnaires stated that their induction covered everthing they needed to know very well and both felt that they were receiving ongoing training that was relevant to their job. The home has a complaints procedure which is available in an accessible format. The aqaa states that all complaints are taken seriously and fully investigated. People living Annual Service Review Page 4 of 6 at the home all answered YES to the questions Do you know who to speak to if you are not happy? and Do you know how to make a complaint. Both members of staff who completed questionnaires said that they knew what to do if someone living at the home, or their advocate, had concerns about the home. Details supplied to the Commission demonstrate that regular maintenance and servicing of equipment is carried out to ensure the health and safety of people living and working at the home. All information received gives evidence that the home continues to provide a good service to the people who live at the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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