Care Home: Spectrum Support Services

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Annual service review Name of Service: Spectrum Support Services The quality rating for this care home is: The rating was made on: two star good service 0 1 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michele Etherton Date of this annual service review: 1 4 0 8 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 8 Southwater Road St Leonards-On-Sea East Sussex TN37 6JS 01424447318 Telephone number: Fax number: Email address: Provider web address:   spectrum-support-services-ltd@st-leonards-onsea.fsbusiness. Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Spectrum Support Services Limited Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Spectrum Support Services 8 Southwater Road is registered for three younger adults with learning disability within the Autistic Spectrum specialising in persons diagnosed with Asperger?s. The building is a terraced three storey Victorian house. It is situation in St Leonard?s on sea and is a short distance from local amenities, shops and railway station. The house has a kitchen, lounge and dining area on the ground floor, bedrooms, bathroom, toilet and office on the upper floors. It has a small terraced garden to the rear of the property. 0 1 0 9 2 0 0 8 Annual Service Review Page 2 of 7 Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organizations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. This was completed to a reasonable standard was clear and gave us most of the information we asked for. This document would benefit from additional detail to illustrate how support is provided on a day to day basis e.g. to help people living in the home with making choices, decisions and developing independence. The AQAA informs us that the home has developed a comprehensive admission and assessment procedure, ensuring that all prospective service users receive an assessment of their needs prior to any decision to admit. The AQAA tells us that they are provided with opportunities to experience introductory visits and stays. The service has developed an introductory visit protocol. Information about the service is made available to prospective service users and their families; the service acknowledges this is an area for development and information could be made more user friendly. The AQAA informs us that people living in the home are involved in the development of their care plans. They are encouraged to take an active interest and work with their key worker to express their wishes, aspirations, identify realistic goals and develop independence and decision making skills. The service informs us that people living in the home are encouraged to make use of local facilities and to develop a community presence. The AQAA informs us that the home is supportive of relationships users have with their relatives and friends and will facilitate transport for home visits where public transport is an issue. Annual Service Review Page 4 of 7 The AQAA tells us that home staff have worked with service users in raising their awareness and understanding of their own health and well being, and the importance of leading healthy lifestyles; they are supportive of users accessing and attending health care appointments and assist them with medication regimes. The home provides users with opportunities to access life skills counselors and external therapists. Service users are provided with opportunities to express their views through resident meetings, surveys and 1-1 sessions with staff. The home continues to provide a clean comfortable and safe environment for people to live in, that benefits from a planned programme of maintenance. Staff are keen to involve service users more in discussions about the environment and ways in which it can be improved and utilized better. Some thought is also being given to joining the local residents association. The AQAA dataset information sent to us tells us that the electrical installation was last serviced in 2004, we have asked the home manager to check that the contractors suggested servicing date is not now overdue, and if it is the manager should arrange for the installation to be serviced as soon as possible. Staff have highlighted the need for increased staff knowledge and awareness of mental health issues affecting some people who live at the home, they have been provided with training to help them support people more effectively. There is acknowledgment that staff would also benefit from improved awareness of deprivation of liberty issues. In staff survey feedback staff have commented positively about the home, asked what the home does well they reported that: provides a relaxing no pressure environment Communication between staff provides good quality of care, encourages independence, choice, access to community Support the needs of both staff and service users Staff also commented on the need for the service to expand the number of people it currently supports: Staff may feel more fulfilled if we had another resident expand to provide a wider range of services to more service users The AQAA informs us that staff retention remains good, providing people living in the home with continuity in the day to day support they receive. In the last twelve months the manager reports that the staff team has become more cohesive. One trainee has now completed their apprenticeship and has achieved NVQ2 they have now commenced NVQ3 training. Annual Service Review Page 5 of 7 The AQAA dataset tells us that there have been no complaints or adult alerts since the last inspection. We have looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1st September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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