Latest Inspection
This is the latest available inspection report for this service, carried out on 16th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Springfield Nursing & Residential Care Home.
Annual service review
Name of Service: Springfield Nursing & Residential Care Home The quality rating for this care home is: The rating was made on: two star good service 1 8 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gina Pickering Date of this annual service review: 1 1 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 72 and 74 Havant Road Emsworth Hampshire PO10 7LH 01243372445 01243431644 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Springfield Health Services Number of places (if applicable): Under 65 Over 65 61 0 0 61 The maximum number of service users to be accommodated is 61 The registered person may provide the following category of service: Care home with nursing (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Change of registration to include dementia within the services categories. 1 8 0 9 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is owned by Springfield Health Services Ltd and is registered to accommodate up to sixty-one residents. The home is located in two houses that are separated by a quiet service road. House 72 has three floors and house 74 two floors both being accessed by stairs and a passenger lift. Both houses have communal lounges and dining areas on the ground floors for the use of residents that both allow
Annual Service Review Page 2 of 6 access into well maintained garden areas. The home has sufficient toilets and bathrooms to meet the needs of the residents. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA told us how they ensure people living at the home are able to express their views about the service and influence the running of the home. Examples include meetings for people living at the home and their relatives, customer satisfaction surveys, responding to complaints and a link resident scheme where people living at the home are included in areas such as menu planning, recruitment of staff and health and safety of the service. The AQAA told us that changes made to the service provision as a result of listening to people living at the home include changes to the menus, increase of staff especially at weekends and enlarged communal areas. The AQAA also told us about areas the service had identified for improvement including better use of the garden areas for therapeutic uses and continued training for all staff members in the care of people with dementia and issues around the mental capacity act. People living in the home always tell us that they are happy there. Postive comments were received from people living at the home about the provision of activities and meals. Comments included they give me activities to suit me, the home is good at keeping us occupied, and the home provides good food. People living at the home also told us in surveys about areas of the service they felt could be improved, these included at times the number of staff on duty and the way in which information is communiacted. Comments received included the way things are said could be said in a different way , communication could be inproved, staffing levels on occassions could be better and numbers of staff sometimes fall short of what seems to be required. Despite these areas identified by people living at the home as requiring improvement all expressed satisfaction with the care provision at the home. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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