Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Cuthberts House Residential Care Home.
Annual service review
Name of Service: St Cuthberts House Residential Care Home The quality rating for this care home is: The rating was made on: two star good service 0 2 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Baxter Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Sidmouth Road Low Fell Gateshead Tyne & Wear NE9 6US 01914823167 01914926839 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: St Cuthberts House Limited Number of places (if applicable): Under 65 Over 65 28 28 0 0 The maximum number of service users who can be accommodated is: 28 The registered person may provide the following category of service only: Care Home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Dementia - Code DE, maximum number of places 28 Mental Disorder, excluding learning disability or dementia, Code MD maximum number of places 28 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no registration changes in the last 12 months. 0 2 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Cuthberts House is an adapted care home, set within its own grounds. Accommodation is provided over two floors, with lift access available for some bedrooms on the first floor. The ground floor and gardens have ramped access,
Annual Service Review Page 2 of 6 making them suitable for people who are physically disabled or frail. All bedrooms are single. The needs of people who have mental health needs or dementia can be catered for here. The home accommodates people over and under 65 years of age (please ignore the categories section above). Nursing care cannot be provided here, but District Nurse, or other specialist nursing help can be arranged. The home is in the Low Fell area of Gateshead, close to a wide range of shops, pubs, places of worship and a library. A large leisure centre and swimming pool is just over a mile away. For up to date information on fees and charges, please contact the home directly. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We also looked at the surveys we sent out to service users, staff and health and social care professionals involved in the home. We considered any information we have about how the service has managed any complaints. We considered what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection and the results of any other visits that we have made to the service in the last 12 months. We also considered any relevant information from other organisations, and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a excellent service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their home continues to provide excellent outcomes for the people who use it. We sent out 10 surveys to service users, but none were returned. Of the 10 staff surveys sent out, six were returned. They told us that staff feel they given good training that helps them understand and meet the needs of the residents; that they get good support from their manager; and that they know what to do if someone has concerns about the home. They said they have enough support, experience and knowledge to meet the different needs of the people who live in the home. They said there is usually enough staff to meet the individual needs of the residents. In reply to the question, what does the home do well?, comments included, In my opinion, everything. We try our best to ensure that we can adapt our approach to meet the needs of of all our residents; Provides good support and care to all residents to meet their individual needs; I feel we provide a very good standard of personcentred care; and, Everything. Other comments included, Everything is at a high standard. One staff member felt that the home could do more things with residents, such as take them out on outings. No surveys were received from health and social care professionals who have contact Annual Service Review Page 4 of 6 with the home. We have received no complaints about this service. We have not received any information about this service that gives cause for concern and would make us think that the current quality rating is not accurate. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th September 2010. However we can inspect the service at any time if we have concerns about the quality of the home or the safety of the people using the home. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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