Latest Inspection
This is the latest available inspection report for this service, carried out on 14th May 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Margaret`s Care Home.
What the care home does well People who live in the home continue to experience good quality outcomes. People spoken with confirmed that they are happy with the care they receive, that staff act on what they say, and that they respond quickly to call bells. The manager told us that she has implemented a system to regularly audit medication. Where issues arise they are dealt with immediately. The last inspection report contained one requirement about medication. This was about the need the need to record whether one or two tablets have been given when the GP has advised either one or two, to facilitate a clear audit trail. The manager told us that this has been implemented. Most of the people said that activities are suitable. The activities organiser spends time with people on an individual basis to find out what activities they would like to do. On the day of the inspection children from the local primary school were visiting the home to read poems that they had written about their grandparents. People who live in the home had chosen the first, second and third best poems, and the winners had been presented with gift vouchers. However all of the children were presented with a small gift in recognition of their efforts. The people who live in the home expressed their wish to continue with this link with local school. Other recent activities involved outings, and Easter party as well as all of the normal indoor activities. A monthly news letter is produced so that people know what events are on offer. People spoken with confirmed that the food is good. A choice is available, with other alternatives for people who have special dietary needs. One person did comment that the main meal had been changed from lunchtime to evening time. Although this person felt that this was not her particular preference, she did confirm that the home accommodates her wishes at lunchtime. Information about complaints, how and who to make them to, is made available to the people who live in the home and their families through information displayed in the entrance to the home and in the Service Users Guide. People spoken with confirmed that they know how to make a complaint, and feel confident to do so. All said that when they had brought its use to the attention of the manager they were dealt with efficiently and speedily. Staff spoken with confirmed that they have the appropriate skills, experience and knowledge to carry out their duties and meet all of the needs of the people who live in the home. Training records were examined which confirmed that all mandatory training isup-to-date. People also confirmed that there are generally sufficient numbers of staff on duty, and their requests for assistance are responded to quickly. Discussion took place with the registered manager. She has many years experience in managing a care home, and has the appropriate qualifications. However at the time of the last inspection she was not registered as the manager for St Margaret`s care home. Since the inspection this process has been completed. People confirmed that they can approach her at any time and are confident that any issues they bring to her attention are dealt with efficiently. What the care home could do better: There have been no new requirements or recommendations made as a result of this visit. Random inspection report
Care homes for older people
Name: Address: St Margaret`s Care Home Crossgate St Margarets Garth Durham DH1 4DS two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Susan Lowther Date: 1 4 0 5 2 0 1 0 Information about the care home
Name of care home: Address: St Margaret`s Care Home Crossgate St Margarets Garth Durham DH1 4DS 01913868949 01913868945 stmargarets@schealthcare.co.uk www.southerncrosshealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Janet Brown Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross Home Properties Limited care home 60 Number of places (if applicable): Under 65 Over 65 11 49 0 dementia old age, not falling within any other category physical disability Conditions of registration: 0 0 5 The maximum number of service users who may be accommodated is: 60 The registered person may provide the following category of service only: Care home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places 49 Physical Disability - Code PD, maximum number of places 5. Dementia, over 65 years of age Code DE(E), maximum number of places 11 Date of last inspection
Care Homes for Older People Page 2 of 8 Brief description of the care home St Margaret s is a purpose built care home. It is situated on the outskirts of Durham City. All of the amenities including shops, restaurants and the major tourist attractions, which include the cathedral and castle, are easily accessible. Accommodation is provided for up to 60 service users in single en-suite, personalised bedrooms provided on two floors. There is a passenger lift available. The home caters for service users who require general nursing and residential care including 24 hour nursing care for persons aged 65 years or older. 11 of the beds are in a separate unit on the ground floor providing residential care for service users with mental health needs. There are various lounge and dining areas located throughout the home. Care Homes for Older People Page 3 of 8 What we found:
This unannounced random inspection took place on 14 May 2010. The purpose of the visit was to assess whether the people who live in the home continue to experience good quality outcomes. We looked at some records, toured the building and talked to the manager, staff, people who live in the home and relatives. What the care home does well:
People who live in the home continue to experience good quality outcomes. People spoken with confirmed that they are happy with the care they receive, that staff act on what they say, and that they respond quickly to call bells. The manager told us that she has implemented a system to regularly audit medication. Where issues arise they are dealt with immediately. The last inspection report contained one requirement about medication. This was about the need the need to record whether one or two tablets have been given when the GP has advised either one or two, to facilitate a clear audit trail. The manager told us that this has been implemented. Most of the people said that activities are suitable. The activities organiser spends time with people on an individual basis to find out what activities they would like to do. On the day of the inspection children from the local primary school were visiting the home to read poems that they had written about their grandparents. People who live in the home had chosen the first, second and third best poems, and the winners had been presented with gift vouchers. However all of the children were presented with a small gift in recognition of their efforts. The people who live in the home expressed their wish to continue with this link with local school. Other recent activities involved outings, and Easter party as well as all of the normal indoor activities. A monthly news letter is produced so that people know what events are on offer. People spoken with confirmed that the food is good. A choice is available, with other alternatives for people who have special dietary needs. One person did comment that the main meal had been changed from lunchtime to evening time. Although this person felt that this was not her particular preference, she did confirm that the home accommodates her wishes at lunchtime. Information about complaints, how and who to make them to, is made available to the people who live in the home and their families through information displayed in the entrance to the home and in the Service Users Guide. People spoken with confirmed that they know how to make a complaint, and feel confident to do so. All said that when they had brought its use to the attention of the manager they were dealt with efficiently and speedily. Staff spoken with confirmed that they have the appropriate skills, experience and knowledge to carry out their duties and meet all of the needs of the people who live in the home. Training records were examined which confirmed that all mandatory training is
Care Homes for Older People Page 4 of 8 up-to-date. People also confirmed that there are generally sufficient numbers of staff on duty, and their requests for assistance are responded to quickly. Discussion took place with the registered manager. She has many years experience in managing a care home, and has the appropriate qualifications. However at the time of the last inspection she was not registered as the manager for St Margarets care home. Since the inspection this process has been completed. People confirmed that they can approach her at any time and are confident that any issues they bring to her attention are dealt with efficiently. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
