Latest Inspection
This is the latest available inspection report for this service, carried out on 16th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Stradbroke Court.
Annual service review
Name of Service: Stradbroke Court The quality rating for this care home is: The rating was made on: two star good service 1 5 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: John Goodship Date of this annual service review: 1 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Green Drive Lowestoft Suffolk NR33 7JS 01502405494 01502405494 meike.weststrate@socserv.suffolkcc.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Suffolk County Council Number of places (if applicable): Under 65 Over 65 0 0 0 1 11 1 25 0 One named person, whose name was given to the Commission in September 2005, aged 65 years and over, who requires care by reason of mental health. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Stradbroke Court is a purpose built home for older people, which was refurbished a few years ago to a high standard. It currently provides 13 residential care places (including 2 short-term care places), 10 special needs places and 12 rehabilitation places. The four residents listed under the Conditions above are all accommodated within the 13 residential care places. The accommodation is all located on the ground floor and is
Annual Service Review Page 2 of 6 1 5 1 0 2 0 0 8 divided into separate units. A day service is also provided in the building. This is not subject to inspection by the Commission. The fee level was 694 pounds per week at the time of the inspection. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA))that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received survey forms back from residents, relatives, staff and social care professionals. Residents told us that the home looked after them very well, and that the staff were very caring. Relatives told us that the home was friendly and welcoming to visitors. One said: The home is always fresh, cheerful and pro-active. Another made the point that I am always kept informed when any issues arise. One of the professionals commented that the home was excellent at caring and nurturing some of the most frail and vulnerable people in our community. The AQAA told us about things that had been done in the last year to improve the life of the residents, and what was planned for the coming year. Several of the surveys said that there could be more stimulating activities. The AQAA told us how the home was tackling this area on both the special needs unit and the mainstream unit. An amenity fund committee had also been set up with two residents on it and this had already brought ideas forward. One of the relatives had said in their survey that they would like to see more volunteers to give one-to-one time to residents. The AQAA told us that a volunteer had been recruited to come in twice a week to talk with residents. The AQAA listed a number of environmental improvements and redecorations that were Annual Service Review Page 4 of 6 planned. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
