Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Sundial Cottage.
Annual service review
Name of Service: Sundial Cottage The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Trim Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Badminston Drove Fawley Southampton Hampshire SO45 1BW 02380891031 02380891031 sundialcottage@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mr N Sykes,Mrs L Beale Number of places (if applicable): Under 65 Over 65 22 22 0 0 0 22 The maximum number of service users to be accommodated is 22 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category : Dementia (DE) Mental disorder, excluding learning disability or dementia (MD) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sundial Cottage is registered to provide personal care and accommodation for 22 older people who may, or may not, have dementia. The home is privately owned. The
Annual Service Review Page 2 of 6 1 1 1 1 2 0 0 8 home has 17 bedrooms, 5 of which are doubles, and offers a separate dining room and two lounges, one with a conservatory that overlooks the garden. Accommodation is arranged over two floors, with a passenger lift providing easy access between floors. The registered provider should be contacted for up to date information about fees and charges. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA identified that recent improvements have included completing a Mental Capacity Act assessment for anyone wishing to move into the home, liaising with health care professionals to improve service provision and appointing an activities coordinator to promote activities that provide mental stimulation. The AQAA identified the service planned over the next 12 months to continue development and understanding of dementia and related behaviour to continuously raise our standards of care for individual outcomes. The service also wished to continue development of staff understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards and safeguarding of clients. The AQAA recorded the service had not received any complaints from people who use the service in the last 12 months and the management demonstrated they were able to work with Adult Services to safeguard people who use the service. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they know what further improvements they need to make. We sent six surveys to people living in the service and received six back. Comments made in these surveys showed us people were happy living there. They said they always or usually received the care and support they needed and knew how to make complaints if they were not happy about anything. One person said They look after us well and I am quite happy with the service. Another commented the service provides a good home for me, clean and comfortable, not too regimental and my family always Annual Service Review Page 4 of 6 made very welccome. A third person felt the home was clean and provided a friendly atmosphere, with a caring attitude to clients. They also thought there were approachable staff - particularly with concerns. This person did feel the laundry service could be improved. People felt there were plenty of activities offered and that the food was good. We also send four staff surveys to the service for the registered manager to give to staff. We received four of these back. The comments made showed staff enjoyed working in the home and felt they were offered training and support that enabled them to do their job well, although some felt they would like more staff meetings and a little more support from management. Comments made in response to the question What does the home do well? included training, support to residents and family. Have a friendly atmosphere, well decorated, keeping staff up to date, very clean and tidy, organise activities. Another commented the home provided excellent dementia care and gave staff up to date training. A third person commented we respect the dignity of the residents. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 11th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
