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Care Home: Sunhill Court

  • Mill Lane High Salvington Worthing West Sussex BN13 3DF
  • Tel: 01903261563
  • Fax: 01903261563
  • Planned feature Advertise here!

  • Latitude: 50.845001220703
    Longitude: -0.40299999713898
  • Manager: Mrs Mandy Peen
  • Price p/w: ~
  • UK
  • Total Capacity: 40
  • Type: Care home with nursing
  • Provider: Woodean Ltd
  • Ownership: Private
  • Care Home ID: 15096
Residents Needs:
Old age, not falling within any other category, Dementia

Latest Inspection

This is the latest available inspection report for this service, carried out on 10th September 2009. CQC has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CQC judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Sunhill Court.

What the care home does well Sunhill Court offers a comfortable, homely and attractive environment for the people who live there who say they are happy with the facilities provided. People have specialist equipment provided as required and receive the medical attention they need. The home provides a variety of fresh home cooked meals and people can choose where they wish to eat. Families and friends can visit at any time and people are encouraged to keep in touch. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.2 People who live at the home and visitors say that the staff team are kind and friendly. Comments we received from residents and relatives include; “”In this home I feel that all concerns are addressed. I looked at several homes before deciding this one stood out completely, and I believe my decision has been endorsed – if anything my expectations have been surpassed.” “Carers and Matron are friendly and cheerful.” “They take note and act on resident’s requests. Food and care are of a high standard.” “I cannot praise the home enough.” “The staff are very caring and the food is good.” “Helpful, responsive and pleasant staff, easily approachable matron and orderlies. Friendly attitude and normally smiling and amenable. Clean, nice room, well decorated.” What has improved since the last inspection? Since the last inspection the home has improved the care plans to make them easier to follow. Risk assessments now include details of what action is to be taken to minimise risks. The activities programme has been expanded and the home now monitors who takes part in which activities and whether they enjoy them or not. Two members of staff are training to become activity co-ordinators. Sunhill Court has continued its redecoration and refurbishment plan. One bathroom has been modernised and is now a wet room to enable easy access for people to take a shower. All the beds in the home have been replaced with full profile beds. The manager, Mrs Mandy Peen has now registered with the Commission. All four of the requirements made at the last inspection have been met. What the care home could do better: The home needs to continue to assess where improvements can take place and keep up to date with changes in legislation and practices.Sunhill CourtDS0000024220.V377625.R01.S.docVersion 5.2They need to ensure that the housekeeper is aware of the importance of settings on pressure relief mattresses so that they are not accidentally changed while cleaning is being undertaken. Key inspection report CARE HOMES FOR OLDER PEOPLE Sunhill Court Mill Lane High Salvington Worthing West Sussex BN13 3DF Lead Inspector Jo Hartley Key Unannounced Inspection 10th September 2009 9:30am DS0000024220.V377625.R01.S.do c Version 5.3 Page 1 This report is a review of the quality of outcomes that people experience in this care home. We believe high quality care should: • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care homes for older people can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop. The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.2 Page 2 Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Sunhill Court Address Mill Lane High Salvington Worthing West Sussex BN13 3DF 01903 261563 01903 261563 sunhillcourt@btinternet.com Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Woodean Ltd Mrs Mandy Peen Care Home 40 Category(ies) of Dementia (0), Old age, not falling within any registration, with number other category (0) of places Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 2. Dementia (DE). The maximum number of service users to be accommodated is 40. Date of last inspection 10th September 2008 Brief Description of the Service: Sunhill Court is a care home able to provide nursing care to forty people whose primary care needs are old age/dementia. The home is located in a very quiet residential area in the north of Worthing. The access to the main road is via a partly unmade road, which does not have street lighting. The home has thirty-two single rooms and four doubles. There are three levels all accessible by a vertical lift. There is a sunroom on the ground level that commands views over the Findon Valley. The current scale of fees being charged at the home is from £550 to £750 per week. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 star. This means the people that use this service experience good quality outcomes. The purpose of the inspection was to assess how well the home is doing in meeting the key National Minimum Standards and Regulations. The findings of this report are based on several different sources of evidence. These include: previous reports of visits to the home, the Annual Quality Assurance Assessment (AQAA) completed by the home, and an unannounced visit to the home, which was carried out on the 10th September 2009 between 9.30 am and 2.15pm. We sent fifteen service user surveys, ten staff surveys, eight health and social care professional surveys and ten relatives/advocates’ surveys. Four service users and four relatives/advocates responded. Three members of staff and six residents were involved in the inspection. During the visit we looked at policies and procedures, and records kept at the home including staff recruitment and training, residents records and health and safety information. We observed interactions between staff and people living in the home, and visited areas of the home including bedrooms and the main communal areas. The manager of the home was present throughout the visit and gave any assistance required. All regulatory activity since the last inspection was reviewed and taken into account including notifications sent to the Care Quality Commission and its predecessor, the Commission for Social Care Inspection. The last key inspection on this service was completed on the 10th September 2008. What the service does well: Sunhill Court offers a comfortable, homely and attractive environment for the people who live there who say they are happy with the facilities provided. People have specialist equipment provided as required and receive the medical attention they need. The home provides a variety of fresh home cooked meals and people can choose where they wish to eat. Families and friends can visit at any time and people are encouraged to keep in touch. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.2 Page 6 People who live at the home and visitors say that the staff team are kind and friendly. Comments we received from residents and relatives include; “”In this home I feel that all concerns are addressed. I looked at several homes before deciding this one stood out completely, and I believe my decision has been endorsed – if anything my expectations have been surpassed.” “Carers and Matron are friendly and cheerful.” “They take note and act on resident’s requests. Food and care are of a high standard.” “I cannot praise the home enough.” “The staff are very caring and the food is good.” “Helpful, responsive and pleasant staff, easily approachable matron and orderlies. Friendly attitude and normally smiling and amenable. Clean, nice room, well decorated.” What has improved since the last inspection? What they could do better: The home needs to continue to assess where improvements can take place and keep up to date with changes in legislation and practices. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.2 Page 7 They need to ensure that the housekeeper is aware of the importance of settings on pressure relief mattresses so that they are not accidentally changed while cleaning is being undertaken. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line – 0870 240 7535. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 3. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Prospective residents have their needs assessed prior to moving into the home. The home does not provide intermediate care; therefore Standard Six does not apply. EVIDENCE: We looked at the pre-admission assessments for four people who live at Sunhill Court. We saw evidence that peoples’ individual needs are assessed before they move in to ensure that the home is able to provide a service for them. Information is gathered from the person moving into the home, family and social and health care professionals where applicable. The pre-admission assessment gathers information about peoples’ current medical needs and Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 10 history, social needs, personal care needs and wishes, likes, dislikes, mental health and areas of possible risk. The people living at the home who returned surveys told us that they received enough information about the home to decide if it was the right place for them to live. The information is then used to draw up a care plan that informs staff of how individual needs are to be met. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 11 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9 and 10. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents receive the support they need to meet their health, personal and social care needs. Risks are identified and risk assessments are in place. Risk assessments now include more detail regarding the action to be taken to minimise the identified risk. Residents are protected by the home’s medication procedures. Residents are treated with respect. EVIDENCE: We looked at four residents’ care plans. Sunhill Court has improved the layout and detail included in care plans and risk assessments since the last inspection. Care plans are easier to follow and risk assessments now include more detail on how risks will be minimised. A requirement made at the last inspection regarding risk assessments has now been met. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 12 Care plans contain detailed information about how people living at Sunhill Court want their care to be provided and how much support the need. For example, for one resident the care plan stated that she could manage to drink a cup of tea without assistance but preferred to have it served in a plastic beaker without a lid. Clear guidance is recorded so that staff are able to promote individual levels of independence. Care plans are signed by residents or where this is not possible, by a relative and are reviewed every month. For one resident the care plan stated that the pressure relief mattress should be set at six, when we checked it was set at eight. The manager said that it must have been knocked when the room was being cleaned. She told us that settings are checked daily so it would have been picked up on by staff and adjusted. A relative told us that the care provided at Sunhill Court is of a high standard. Medical assistance is provided when needed. Records of all medical professional’s visits are recorded with the outcome and any action to be taken. All residents have their weight, Body Mass Index and blood pressure monitored monthly. All the residents who responded to our surveys said that they receive the medical services, care and support that they need. A resident told us, “My medical needs are looked after and I see a doctor regularly.” Detailed assessments are in place for pressure sores and risk of falls including action to be taken and regular reviews. The recording of the administration of medication is thorough. Medication cabinets were clean and well managed. Medication training has been updated for all people who administer medication including RGN’s. Evidence was seen that where people have continually refused to take prescribed medication advice has been sought from a GP. Staff were observed knocking on doors before entering rooms. Staff were kind and patient in their dealings with people, and a friendly rapport between staff and service users was noted throughout the day. Staff spent time with residents chatting and singing. We saw that the people who live at Sunhill Court were clean and well presented. During the afternoon staff were checking people’s fingernails and cutting the nails of those who required it. A relative told us that when she visits her husband he is “always clean, tidy and shaved.” Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 13 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 and 15 People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home offers activities for residents. The frequency and variety of activities has improved since the last inspection. People are able to exercise choice in their lives. The residents enjoy the meals. EVIDENCE: Sunhill Court has a programme of activities in place that people who live in the home generally enjoy. Two residents told us that they don’t want to join in. One said that she enjoys watching but doesn’t like to participate. During the morning the entertainment was provided by a singer/guitarist who made the effort to involve the residents. He had photos of entertainers whose songs he was performing and asked people if they remembered who the singers were. People were joining in, laughing, singing, dancing and clapping. Staff were also joining in and encouraging residents to do the same. We were told that two members of staff are undertaking an Activities Co-ordinator course. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 14 The home is now recording individual residents’ participation and enjoyment of each activity. A requirement regarding this was made at the last inspection and has now been met. Residents and relatives told us that visitors are made welcome throughout the day. One relative said, “They are always happy to provide for visitors.” Residents spoken with said they usually enjoyed the meals available to them. The home provides a choice of three main courses each day. The cook told us that special diets are catered for including one person who has diet controlled diabetes. When meals need to be pureed, each item is pureed individually to retain taste. Staff were seen giving assistance with feeding to those residents who needed it. This was done in a sensitive, unhurried way. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 15 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents and staff are protected by the policies, procedures and training regarding Adult Protection and the home’s complaints procedure. EVIDENCE: The home has a complaints procedure in place and a copy is displayed in the entrance hall of the home and is also included in the Service Users Guide. In the surveys we received residents told us that they know how to make a complaint and that they felt it would be taken seriously and acted upon. We saw the complaints book and this showed us that five complaints have been received since the last inspection. These had been recorded and investigated and the outcomes fed back to the complainant. There are policies and procedures in place regarding safeguarding service users from risk of abuse or harm and staff training records identified that the staff team have attended Safeguarding training. Two staff who helped us with our inspection told us that they would report any suspected abuse straight away to the manager or provider. There has been three safeguarding referrals since the last inspection. These have been inconclusive or unsubstantiated. The home co-operated with the investigations and has put in place measures that have been recommended by the safeguarding team. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 16 Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 17 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 19 and 26. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home offers a comfortable and attractive environment for the people who live there. People have the specialised equipment they need to provide their care. EVIDENCE: Sunhill Court offers a homely and comfortable environment for the people who live there. Residents tell us that they are happy with the facilities on offer. Communal areas are comfortably furnished and attractively decorated. There is a large sun lounge overlooking the local countryside where people tell us they like to sit and watch the birds and gardens. There is a programme of refurbishment and redecoration being carried out. One bathroom that was in need of refurbishment has been changed into a wet Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 18 room. All the beds in the home have been changed to new full profile beds. An internal redecoration plan is in place which ensures that all areas of the home are updated over time. One bathroom is still in need of refurbishment and we were told that this is part of the year’s maintenance plan. People have the aids and adaptations they are assessed as needing including hoists, pressure relieving beds and mattresses. People’s private bedrooms have been personalised with their own furnishings and belongings and are bright, homely and comfortable. Planning permission is being requested to add wet rooms to some of the bedrooms that do not have en-suite facilities at present. Some radiators in the home are not covered, however there is a computerised over ride on the home’s boiler system that stops the water temperatures and radiators being over a safe level. The home records regular checks on temperatures. Protective clothing such as gloves and aprons was in use by the staff on duty and antiseptic hand gels were available for use. The home was pleasant, clean and hygienic throughout. Residents told us in the surveys that the home is always fresh and clean. A relative said that the home was “clean, well decorated with a good smell throughout the home.” Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 19 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29 and 30. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents needs are met by the numbers and skills mix of staff. EVIDENCE: We looked at the employment records for three members of staff. They had all the recruitment checks required including Criminal Record Bureau and Protection of Vulnerable Adults checks, and two written references. There is a full training programme in place that includes Skills For Care Induction Standards, all mandatory Health and Safety training and training specific to the needs of the residents such as Nutrition and Diet, Challenging Behaviour and Dementia. We looked at the staff duty rota and this showed us that there is enough staff cover to meet the needs of the current residents. Six care staff and a registered nurse are on duty in the morning, five care staff and a registered nurse in the afternoons and evenings, three care staff and a registered nurse at night. The home also employs an administrator, two cleaners, a cook, a kitchen assistant and a maintenance man. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 20 Staff were kind and patient in their dealings with people. A friendly rapport between staff and residents was noted throughout the day. A resident said that the staff are, “helpful, responsive and pleasant.” Another resident said they are “efficient and caring.” A relative said, “The staff are first rate, they do a first class job.” Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 21 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35 and 38. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home is well managed and is run in the best interest of residents. The health, safety and welfare of residents and staff are promoted and protected. EVIDENCE: The registered manager of Sunhill Court is Mrs Mandy Peen. She registered with the Commission in May 2009. She is a first level nurse and confirmed she will be undertaking the management and leadership award in September 2009. Three members of staff told us that they feel supported by Mrs Peen. One person said that since Mrs Peen has been the manager the atmosphere in the Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 22 home has improved and that people are much happier. Comments we received from residents and relatives include; “I cannot praise the home enough. Mandy runs the home efficiently and gives you the impression it is your home.” “Approachable matron, friendly attitude.” Regulation 26 Registered Provider’s visits are carried out and recorded. The outcomes from these visits detail improvement plans for the future of the home. The people who use the service and their relatives or representatives, are able to discus all aspects of the running of the home generally or on a personal level. This opportunity is offered in questionnaires, which are sent out annually. Accidents and incidents in the home are recorded in an accident book. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X X 3 Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 24 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 25 Care Quality Commission Care Quality Commission South East Region Citygate Gallowgate Newcastle Upon Tyne NE1 4PA National Enquiry Line: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Sunhill Court DS0000024220.V377625.R01.S.doc Version 5.3 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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