Latest Inspection
This is the latest available inspection report for this service, carried out on 14th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Sutton Court Care Home.
Annual service review
Name of Service: Sutton Court Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lynda Dyer Date of this annual service review: 1 0 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Priestsic Road Sutton In Ashfield Nottinghamshire NG17 2AH 01623443003 01623441150 duncan.scaife@ashmere.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Ashmere Care Homes Number of places (if applicable): Under 65 Over 65 0 0 12 47 Sutton Court Residential Home can accommodate a maximum of 59 service users. Sutton Court Residential Home is registered to provide personal care only, to service users of both sexes in the following categories: Old age, not falling within any other category OP (47). Dementia, over the age of 65 years DE(E)) (12). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sutton Court is part of the Ashmere Care Homes Group, and is one of their three homes situated on Priestic Rd Sutton in Ashfield, Nottinghamshire. With easy access for residents, the home is only a few minutes walk from local amenities including a supermarket and newsagent. The accommodation comprises of two floors with a specialist 12-bedded area for people with dementia. All bedrooms have en - suite facilities and there were 7 lounge /
Annual Service Review Page 2 of 6 quiet areas and a large and small dining room. In addition the home had some shared bathing facilities and extensive garden areas. The home also boasts a swimming pool, Jacuzzi, physiotherapy suite, hairdressing room and coffee bar area for the residents enjoyment. The fees currently charge at the home range from £350 to £500 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. We have not received any complaints about the service in the last twelve months. The manager told us that the home has received one complaint within the last 12 months and that this was resolved within the 28 day timescale. We received eight completed surveys from people living in the home this told us that people received enough information about the home before they moved in. They all said they knew who to speak to if they were not happy and all but one said they knew how to make a complaint. They told us that staff were always or usually available when they needed them and they always or usually listened and acted on what they said. People living in the home told us that they always or usually received the care and support they needed. They also told us that there was always or usually activities for them to take part in and that they always liked the food that was provided by the home. When we asked what the home does well, people said things like, There is always plenty of food here, For the past five years I have been a resident in Sutton Court Annual Service Review Page 4 of 6 and I cannot speak highly enough of it, They provide entertainment at lunch club, with bingo and sometimes arrange for a singer to visit and Staff are very good and very kind, always there to help me. Three people commented that the food and the activities provided by the home were good. When we asked what the home could do better one person said, They could take us to the seaside and another said They could provide more activities. We received eight completed surveys from relatives of people living in the home and they all told us that the home met the needs of their relative and that they were kept up to date with important information about them. They all felt that the staff always had the right skills and knowledge to meet peoples needs and that the home always supported people to live their life the way they chose. All eight relatives said that they knew how to make a complaint and that if they had raised any concerns the home had responded appropriately. When we asked relatives what the home did well they said things like, The service excels in the overall attitude of care given to the clients and it is one of the cleanest establishments I have ever visited, Sutton Court is a wonderful place, I am treated like a family member and shown great respect when I visit my relative and Good food, company and entertainment. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by August 5th 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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