Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Sutton Lodge Care Home.
Annual service review
Name of Service: Sutton Lodge Care Home The quality rating for this care home is: The rating was made on: three star excellent service 2 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Meryl Bailey Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Priestsic Road Sutton In Ashfield Nottinghamshire NG17 2AH 01623442073 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Ashmere Care Homes Number of places (if applicable): Under 65 Over 65 24 0 4 0 39 0 Ashmere Care Homes is registered to provide accommodation and personal care at Sutton Lodge Care Home for a maximum of 39 people whose primary care needs fall within the following categories and numbers :- Old age, not falling within any other category (OP) 39 Dementia (DE) 24 - No person falling within category DE may be admitted into Sutton Lodge Care Home where there are 24 persons of category DE already accommodated within the home Dementia over 65 years DE(E) 24 - No person falling within category DE(E) may be admitted into Sutton Lodge Care Home where there are 24 persons of Category DE(E) already accommodated within the home No person falling within category PD may be admitted into Sutton Lodge Care Home where there are 4 persons of category PD already accommodated within the home No person under the age of 55 years who falls within the category of DE may be admitted to the home Physical Disability (PD) - No person under the age of 45 who falls within the category PD may be admitted to the home Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months?
Annual Service Review Page 2 of 6 If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sutton Lodge is situated on a complex with two sister homes in the town of Sutton in Ashfield, within close proximity of junction 27 of the M1 motorway. It is registered to provide personal care and support for up to thirty nine people, including people with needs relating to dementia. The home is situated on a main bus route, opposite a supermarket and close to local shops and amenities. There are gardens and patio areas to the side and rear of the home. The home provides all single bedroom accommodation. Many rooms have en suite facilities and there is a choice of communal bathrooms and toilets, including for disabled access. There is a range of communal lounge and dining space and with aids and environmental adaptations to assist those who may have mobility problems and dementia. There is level access to a car park and a passenger lift provides access to the first floor. There is an emergency call system available throughout all areas of the home. Information about fees charged are included within the service user guide. 2 5 0 3 2 0 0 9 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from staff and other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the home in the last 12 months. Relevant information from other organisations. What any other people have told us about the service. What has this told us about the service? The registered manager sent us the Annual Quality Assurance Assessment (AQAA) when we asked for it in December 2009. It was very comprehensive and gave us all the information we needed. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what action they need to take to maintain the quality of the service. People living at the home always tell us that they are happy with the service there. We received completed survey forms from seven people. They are particularly pleased with the quality of care, the helpfulness of the staff and the comfortable surroundings. One person described Sutton Lodge as a Home ffrom home. Other comments included: Ive found all the staff understanding and helpful. No complaints on all aspects of care. (The staff) care for us all very well. The food is alright. One person told us they would like more choice on meals and more staff to cope with personal care demands. The manager told us in the AQAA that they hold regular resident meetings and send out regular questionnaires to monitor the suggestions and opinions of others. From Annual Service Review Page 4 of 6 listening to people they have made the following changes: We have prioritised upgrading areas; we have bought new pictures of Sutton-inAshfield - all chosen by residents. Small lounge has been decorated and had a fire place put in - chosen by residents looks very homely. Changes have been made to our menu to accommodate the seasons with alternatives on offer at every sitting and all dietary requirements catered for, all residents suggestions included and regularly updated. The lounge has been decorated with the residents input and new furnishings as well as a new large flat screen television. Lunches are served half an hour later. All bathrooms have been personalised to a high standard. The home has benefited from the purchase of a new minibus enabling more social outings as requested by the residents. An activities person has been employed. There were further plans to decorate other areas. With respect to staffing we are confident that the manager keeps levels under review so that needs are met and she has told us that over 90 of staff have either achieved or almost completed an National Vocational Qualification at level 2 or above. The manager and senior staff have continued to let us know about any changes and notify us of incidents. They have shown us that they have managed issues well. There had been two complaints made to the manager in a 12 month period. These were dealt with promptly and no one has contacted the Commission about any ongoing concerns. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 5 of 6 Reader Information
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