Care Home: Sydenhurst

Similar services:

• The Shelley
• Springfield House
• Sutton Lodge Nursing Home
• St Helier`s Residential Hotel
• St Joseph`s
• Ridgemount
• Wingham Court
• Old Hastings House

What the care home does well The kitchen and laundry were checked to ensure that chemicals had been stored in compliance with the control of substances hazardous to health. All cupboards were locked and chemicals stored in a safe and orderly manner in order to protect residents and staffin the home. There was a visit by the Environmental Health Officer at the beginning of April and there were no requirements made. On the day of the visit the Fire safety Officer visited the home and made an inspection and he stated he was happy with the layout of the home and no recommendations were made. A lot of work has been completed in the home all the bathrooms have been changed to walk in bathrooms, which the residents prefer. The garden has been fenced off and is nicely laid out for the residents to enjoy, this is to be extended this year. The shower room is in the process of being refurbished. The dining room is to be refurbished this year and all new furniture will be purchased. The registered manager stated the residents do not like the present dining chairs and have informed him, of the type of chairs they prefer to sit on and are more comfortable. What the care home could do better: There were a couple of areas in the home that need attention and the manager said these areas would be attended to immediately. For example one bedroom had been recently decorated and the safety cover for the radiator had not been fitted back on, and in another bedroom the carpet was torn and needed a deep clean. The registered manager explained that the person occupying the room did not want the carpet replaced. However the manager said he would talk to the resident and the relatives, with a view to replacing the carpet. Random inspection report Care homes for older people Name: Address: Sydenhurst Sydenhurst Mill Lane Chiddingfold Surrey GU8 4SJ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Vera Bulbeck Date: 1 3 0 5 2 0 1 0 Information about the care home Name of care home: Address: Sydenhurst Sydenhurst Mill Lane Chiddingfold Surrey GU8 4SJ 01428683124 Telephone number: Fax number: Email address: Provider web address: uksydenhurst@hotmail.com Name of registered provider(s): Name of registered manager (if applicable) David James White Type of registration: Number of places registered: Conditions of registration: Category(ies) : Association of Ukrainians in Great Britain care home 32 Number of places (if applicable): Under 65 Over 65 0 32 dementia old age, not falling within any other category Conditions of registration: 32 0 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category : old age, not falling within any other category (OP) Dementia (DE) Date of last inspection Brief description of the care home Sydenhurst is a large detached property set in its own enclosed grounds and located in the village of Chiddingfold. It is owned and managed by The Association of Ukrainians Care Homes for Older People Page 2 of 8 Brief description of the care home in Great Britain and provides care and accommodation to up to thirty-two older people, some of whom may also have a physical disability and/or dementia. The accommodation is arranged over three floors and has a number of communal sitting rooms, a spacious dining room and a large kitchen located on the ground floor. There is an adapted shower room on the ground floor and adapted bathrooms on the ground and first floor, with a standard bathroom on the second floor. The first and second floor can be reached by staircase or passenger lift. There are 23 single bedrooms, 11 of which have en-suite facilities, and 4 twin bedrooms, 1 of which has en-suite facilities. Those rooms without en-suite have toilet and bathing facilities located nearby. The home has its own mini-bus and people carrier to access activities and amenities in the local community. Care Homes for Older People Page 3 of 8 What we found: The Statement of Purpose and Service User Guide had been recently updated and the document was being delivered in a nicely printed version for all residents and perspective new residents. Statements regarding the way in which residents were included in the running of the home and how their opinions and thoughts about their home were listened to at residents meetings and meetings with their key workers. This improved staff awareness of residents rights to choice and inclusion. The registered manager advised that the homes staff have attended Person Centred Planning training and Health Action plan training which assist staff to understand and work with a new style of care plans that have been introduced to the home, which support residents in a person centred way. Three care plans was sampled and there was evidence that the documentation had been reviewed and reflected the current needs of the individual. The care plans included up to date risk assessments and clear written guidelines for staff in order that they could provide consistent care and maintain the residents abilities. The storage of residents care plans are currently securely stored in the senior staff office space within the home. The staff training matrix sampled indicated that formal safeguarding vulnerable adults training had been attended by all staff. The registered manager advised that he had met with all staff and explained to them individually the homes safeguarding vulnerable adult policies and procedures and the Surrey multi agency procedures. There was evidence available within the home that the whistle blowing procedures were available for all staff to be aware of and take action if necessary. Each member of staff has regular one to one sessions with the manager or deputy manager. Safeguarding procedures were accessible to staff and details of these were displayed within the home. The registered manager advised that management had organised that all staff whether existing or newly appointed are provided with an induction pack and will be supported to undertake the induction programme. Records sampled evidenced that several staff had completed the dementia framework training and all other mandatory training and up dates to training is booked for staff to attend when necessary. A number of staff have completed the National Vocational Qualification level 2 and above in care. The management of the home have introduced a daily lunch menu, which is set out nicely in a bound leather folder and is situated on each table which residents can identify and are supported by staff to make informed choices about what they would like to eat. The homes menu offers choice and the registered manager advised that the homes staff have referred several residents to the local authority dietitian for additional nutrition and dietary advise. What the care home does well: The kitchen and laundry were checked to ensure that chemicals had been stored in compliance with the control of substances hazardous to health. All cupboards were locked and chemicals stored in a safe and orderly manner in order to protect residents and staff Care Homes for Older People Page 4 of 8 in the home. There was a visit by the Environmental Health Officer at the beginning of April and there were no requirements made. On the day of the visit the Fire safety Officer visited the home and made an inspection and he stated he was happy with the layout of the home and no recommendations were made. A lot of work has been completed in the home all the bathrooms have been changed to walk in bathrooms, which the residents prefer. The garden has been fenced off and is nicely laid out for the residents to enjoy, this is to be extended this year. The shower room is in the process of being refurbished. The dining room is to be refurbished this year and all new furniture will be purchased. The registered manager stated the residents do not like the present dining chairs and have informed him, of the type of chairs they prefer to sit on and are more comfortable. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!