Latest Inspection
This is the latest available inspection report for this service, carried out on 12th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Tendring Rest Home.
Annual service review
Name of Service: Tendring Rest Home The quality rating for this care home is: The rating was made on: two star good service 0 5 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Craig Willis Date of this annual service review: 0 4 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Ringwood Road Netley Marsh Totton Hampshire SO40 7DY 02380864571 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Tendring Care Homes Ltd Number of places (if applicable): Under 65 Over 65 23 0 0 23 The maximum number of service users to be accommodated is 23 The registered person may provide the following category of service: Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category : Old age, not falling within any other category (OP) Dementia (DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Tendring Rest Home is registered to provide care and accommodation twenty-three older people, who may also have dementia. There are two lounge rooms and a dining room that people living in the home can use. The home is approximately a mile from Totton town centre and is situated on a local bus route. 0 5 0 9 2 0 0 8 Annual Service Review Page 2 of 5 Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 5 September 2009. This included: -The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys returned to us by people using the service and staff who work there. -Information we have received about how the service has managed any complaints. -What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. -The previous key inspection and the results of any other visits we have made to the service in the last 12 months. -Relevant information from other organisations. -What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they know what further improvements they need to make. Two people who live in the home completed a survey for us. Both said they always receive the care and support they need and staff listen to them and act on what they say. Other comments included, all staff are approachable and pleasant, and they keep it clean and spotless, provide a caring environment. Three staff who work at the home completed a survey for us. All said they receive up to date information about the needs of the people they care for and receive training that helps them understand and meet peoples individual needs. The manager reported that the requirement made in the last key inspection report about storing controlled drugs has been met. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 4 September 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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