Latest Inspection
This is the latest available inspection report for this service, carried out on 12th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Anchorage Rest Home.
Annual service review
Name of Service: The Anchorage Rest Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lesley Webb Date of this annual service review: 2 9 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Coombelands Lane Pulborough West Sussex RH20 1AG 01798872779 Telephone number: Fax number: Email address: Provider web address:
rhymecare@care-homes.org Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Rhymecare Ltd Number of places (if applicable): Under 65 Over 65 0 35 The maximum number of service users to be accommodated is 35. The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Anchorage is a Care Home registered to accommodate up to thirty five service users in the category of older persons over the age of 65 years, not falling within any other category. The property is detached and is situated near Pulborough in West Sussex. Accommodation is provided on ground and first floor levels, and there is a passenger lift. The registered provider is Rhymecare Limited, for whom the responsible individual is Annual Service Review Page 2 of 7 Mr Nick Wyatt. The registered manager is Mrs Sheila Wyatt. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For example it states it does the following to ensure that the views of people who live at the home are promoted and incorporated into what they do We encourage close communication on a regular basis with residents and their relatives to ensure that we keep updated on their views and to meet their needs. We provide a Service User Guide in each room which is updated as and when legislation changes. The Manager has an open door policy for all residents and relatives and any suggestions or comments are discussed to ensure a satisfactory solution being agreed and then acted upon. The AQAA also informs us that as a result of listening to people the following changes have been made We have made changes to the menu choices and they way in which meals are served as residents have selected to be more independent requesting that serving dishes are used on individual tables to enable them to serve themselves and be in control of the portion sizes they prefer. This to include pouring their own tea and coffee. To ensure that our activities programme runs smoothly and on a regular basis we have appointed a part time activities co ordinator. Following requests by residents and relatives more activities have been added to the programme. Annual Service Review Page 4 of 7 The AQAA informs us how equality and diversity is promoted at the home, stating Initially a pre admission assessment to establish their needs in all aspects of their daily activities. Care planning to ensure that their needs can be met with regular monthly reviews. Communion is held once each month in The Garden Room to ensure peace, quiet and undisturbed reflective time or if necessary in the privacy of the residents own room. Any additional religious visits can be arranged at any other time should this be a comfort to any resident. The dining area is set out in restaurant style to allow interaction and choice for the residents plus good access for those residents who use wheelchairs or walking aids. Ten resident surveys were completed and forward to us before we undertook this Annual Service Review. Eight state that they received enough information about the home before they moved in so that they could decide if it would be the right place for them. One states they dont know if they did and one that they did not. Eight state that they have been given written information about the homes terms and conditions. One that they did not and one person did not respond to this question. Eight state they always and two they usually receive the care and support they need. Six state staff are usually available when they need them and four that they are always. All state staff usually listen to and act on what they say. Five state the home always makes sure they get the medical care they need and one states they usually do this. Five state the home always arranges activities that they can take part in, three state they sometimes and one they usually. One did not respond to this question. Eight state they usually like the meals at the home, one that they never and one they sometimes do. One did not respond to this question. Nine state there is someone they can speak to informally if they are not happy. One person did not respond to this question. Nine state they know how to make a formal complaint and one that they do not. All state that the home is always fresh and clean. When asked the question what does the home do well comments have been recorded of - Care Most staff are very helpful Comfortable surroundings, pleasant staff, well managed When asked the question what could the home do better comments have been recorded of - Some carers are difficult to understand if English is not their first language Some carers could take more pride in their work Until recently there were few activities but they have improved of late
Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 30th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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